Revenue Operations Analyst II

JOB DESCRIPTION:

The Revenue Operations Analyst is a critical thinker responsible for efficiently and accurately posting payments received from clients. This role requires the ability to generate and send out monthly invoices to clients and manage aging accounts with follow-up with clients on overdue balances. The Revenue Operations Analyst will work through any non-paying accounts and resolve those through the guidance of the Revenue Operations Specialist and/or Supervisor. This position will support the Revenue Operations Specialist and Revenue Operations Supervisor as needed and function as a subject matter expert (SME) for specific workflows and/or client processes as outlined in the essential duties. This role will collaborate with trainers and develop internal documentation to support processes. The Revenue Operations Analyst may, from time to time, be required to complete clerical tasks such as scanning, faxing and outreach to customers. Cross-functional collaboration will be an integral part of success in this role.

This position is onsite/hybrid based in Madison, WI or Marshfield, WI

Include, but are not limited to, the following:

• Efficiently and accurately post payments received from customers.
• Ability to search for and identify missing payments received in our bank.
• Ability to identify deviations in established processes and can communicate the issue(s) to leadership for resolution.
• Ability to follow established processes and procedures and understand downstream impact.
• Monitor aging balances on direct bill accounts and follow-up with clients for payment and/or escalate to leadership for assistance as needed.
• Review and process requests for client refunds due and/or manage overpayments on client accounts.
• Review and send out monthly invoices to clients.
• Prepare client payment analysis and deliver results to leadership on defined cadence.
• Ability to support cross-functional partners by acting as SME in projects.
• Act as a mentor to new staff and support training of day-to-day workflows.
• Ability to pull and provide audit support for various requests.
• Ability to interpret and act upon CRMs received.
• Understands professional billing and how these transactions flow through Epic including charges, adjustments, and payments.
• Provide ad-hoc support as necessary within the department (i.e. special projects, provide support due to outages/high volume).
• Maintain a positive attitude with excellent interpersonal skills and the ability to interact and build solid working relationships with peers at all levels of the organization.
• Self-motivated, detail oriented, and focused on performing quality work with excellent time management skills and reliability without constant supervision.
• Excellent problem-solving abilities and organizational skills.
• Excellent quantitative and analytical skills.
• Ability to effectively communicate verbally or in writing with all levels of the organization and with external partners.
• Adaptable, open to change and able to work in ambiguous situations and respond to latest information and unexpected circumstances.
• Ability to organize work, set priorities, and work effectively in a diverse, fast-paced environment.
• Detail oriented, problem solver/analytical, flexible and self-motivated.
• Adhere to productivity and quality standards.
• Ensure compliance with all Company procedures and guidelines including, but not limited to, Code of Business Conduct and Ethics and HIPAA.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Ability to work Monday through Friday during normal business hours.
• Ability to work nights and/or weekends as needed.
• Ability to work overtime, as needed.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Ability to work on a computer and phone simultaneously.

Minimum Qualifications:

• Associate’s degree or High School Degree/General Education Diploma and 2+ years of experience in direct business-to-business billing in lieu of associate’s degree.
• Proficient in Microsoft Office.
• Proficient computer skills to include internet navigation, email usage, and word processing.
• Experience with Epic or other EHR System.
• Authorization to work in the United States without sponsorship.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

Preferred Qualifications:

• Bachelor’s degree in business, healthcare, or related field.
• 4+ years of direct business-to-business billing in lieu of associate’s degree.
• Experience with SAP.
• Experience with utilizing online invoicing platforms (Tungsten, WAWF, Bill.com, Ariba, etc.).

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

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