{"id":1902536,"url":"https://alion.io/job/abbott-laboratories-senior-ambassador","title":"Senior Ambassador","company":{"id":2710,"name":"Abbott","domain":"abbott.com","url":"https://alion.io/company/abbott","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":440,"ghost_share":0.002,"stale_share":0.693,"repost_share":0.023,"time_to_fill_p50_days":14,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":9,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-05T11:48:27Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-29T15:45:11Z","board_verified":false,"closed_at":"2026-10-29T15:45:11Z","days_open":24,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":24},"description":"JOB DESCRIPTION:\nTransfusion Senior Ambassador Primary objective of the position The Transfusion Senior Ambassador is responsible for managing, supervising and providing onsite and remote services to support customers using Abbott products in Blood Screening laboratories. In a highly regulated environment, the Senior Ambassador may work directly with or lead a team of 2 engineers. Working effectively with the sales and support team they resolve escalations and customer issues, both operational and technical, in a timely and compliant way. With a broad range of technical and communication skills they provide tactical and strategic directions to their team. They produce insightful information and reports for internal and external customers. With superior industry knowledge and sophisticated tools, the Senior Ambassador leads from the front line to drive improved laboratory productivity, customer satisfaction and expands the value that Abbott brings to customers as we protect and grow the transfusion business. Major accountabilities\nTechnical field support, including hardware, software and scientific applications for Abbott instrument and informatics systems and products used in transfusion medicine\nEnsure compliance with corporate / customer requirements and operating procedures\nTeam leadership and coaching of direct reports\nAnalyze performance data and support escalation of product performance issues\nUtilize sophisticated remote and predictive service tools to minimize customer downtime, compile reports, manage complaints and inform product performance investigations\nManage a timely and effective preventative maintenance program\nEnsure territory spare parts inventories are maintained and used efficiently\nAlign work practices to deliver customer satisfaction and service performance metrics\nIdentify service sales opportunities and work with the team to develop or close them\nEnsure regularly scheduled operational and business review meetings are conducted\nConduct service support and reliability review in territory\nManage inventory levels and order management as required\nSuccess is demonstrated with independent measures of customer satisfaction, retention, service KPIs, territory sales and margin numbers as agreed in annual goals and performance reviews. Educational background Bachelor’s degree or equivalent experience in applied science/ medical laboratory science / electrical / mechanical or biomedical engineering is required. Requirements / Work experience\nMinimum of 9-12 years in the diagnostic industry performing high level service delivery\nExcellent technical, product and transfusion industry knowledge\nDemonstrated understanding and compliance with Quality Systems and processes\nExceptional team leadership and customer service skills.\nConfidently troubleshoot, diagnose and solve complex customer problems.\nAn ability to communicate and work professionally at all levels of a customer organization.\nTeamwork, maturity, autonomy and resilience is expected\nStrong understanding of key stakeholders and customer dynamics\nConsultative and Strategic selling and relationship building skills well regarded\nExcellent written, verbal and data driven communication skills\nAbility to interpret complex data and troubleshoot issues to drive resolution\nLong-term, strategic focus on accounts\nExperience in use of analytical tools and software\nThe base pay for this position is\nN/AIn specific locations, the pay range may vary from the range posted.\nJOB FAMILY:\nSupport ServicesDIVISION:\nTM Transfusion MedicineLOCATION:\nINDIA > DELHI > NEW DELHI : RemoteADDITIONAL LOCATIONS:\nWORK SHIFT:\nStandardTRAVEL:\nNot specifiedMEDICAL SURVEILLANCE:\nNot ApplicableSIGNIFICANT WORK ACTIVITIES:\nContinuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)","description_format":"text","description_chars":3809,"description_truncated":false,"requirements":{"experience_years_min":9,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Cardiovascular Devices","Diabetes Devices","Neurotech & Neuromodulation"],"lifecycle":[{"event":"open","at":"2026-10-05T11:48:27Z"},{"event":"close","at":"2026-10-29T15:45:11Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/abbott-laboratories-senior-ambassador","json_url":"https://alion.io/job/abbott-laboratories-senior-ambassador.json","meta":{"generated_at":"2026-10-29T20:55:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30986,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2710},"rest":"https://alion.io/mcp/rest/get_company?id=2710"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabbott-laboratories-senior-ambassador"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabbott-laboratories-senior-ambassador"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabbott-laboratories-senior-ambassador"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abbott-laboratories-senior-ambassador\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabbott-laboratories-senior-ambassador"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1902536}},{"tool":"search_jobs","arguments":{"company":"abbott.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1902536},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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