{"id":197468,"url":"https://alion.io/job/abbott-laboratories-senior-operations-manager-web-application-product-operations","title":"Senior Operations Manager – Web Application & Product Operations","company":{"id":2710,"name":"Abbott","domain":"abbott.com","url":"https://alion.io/company/abbott","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":346,"ghost_share":0.003,"stale_share":0.766,"repost_share":0.017,"time_to_fill_p50_days":29,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sylmar, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":126000,"max_usd":234000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2761},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Datadog","optional":false},{"name":"GCP","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"New Relic","optional":false},{"name":"Splunk","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-03T16:05:35Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-11-12T15:52:39Z","board_verified":true,"closed_at":null,"days_open":70,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":70},"description":"Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:\nSenior Operations Manager - Web Application & Product Operations\nRole Overview\nThe Senior Operations Manager leads the end-to-end operational lifecycle of remote care software, overseeing Tier 2 application support, change request governance, product operations, release readiness, and hypercare management. This role is accountable for ensuring the reliability, performance, and operational excellence of web and remote care applications while partnering closely with Tier 1 Support, Software Development, SRE, DevOps, Systems Engineering, QA, and other cross-functional teams. It also includes global coordination with teams in Malaysia and Ireland to drive seamless, unified operational execution.\nKey Responsibilities\nTier 2 Operations\nLead a global Tier 2 support organization responsible for troubleshooting, incident resolution, and service restoration of customer-facing web applications.\nOwn escalations from Tier 1 and collaborate with Engineering/Dev teams for root cause analysis and permanent fixes.\nDefine and optimize incident response processes, SLAs/OLAs, runbooks, and operational dashboards.\nDrive operational KPIs such as MTTR, incident reduction, availability, and performance.\nChange Request & Release Governance\nManage the intake, prioritization, and approval process for change requests across multiple product lines.\nPartner with Product and Engineering teams to align change requests with product roadmaps and release cycles.\nOperate the Change Advisory Board (CAB) and ensure compliance with internal controls and audit requirements.\nTrack changes from request through deployment, ensuring proper testing, documentation, and rollback planning.\nProduct Operations\nAct as the operational bridge between Product Management and Engineering to ensure seamless release execution and customer experience.\nEstablish operational readiness standards (capacity, observability, supportability, documentation).\nDevelop and maintain KPIs, service metrics, and user-impact dashboards.\nDrive business continuity planning and operational risk assessments for product portfolios.\nHypercare Management\nPlan and run Hypercare for major releases, migrations, or customer-impacting initiatives.\nCoordinate cross-functional activities with Support, Engineering, QA, and SRE to ensure real-time monitoring, rapid issue triage, and clear communication.\nCreate Hypercare playbooks, staffing plans, and reporting mechanisms for leadership visibility.\nLead daily war rooms and ensure smooth transition back to steady-state operations.\nLeadership & Cross-Functional Collaboration\nLead and mentor a team of operations analysts, Tier 2 engineers, and support specialists.\nPartner closely with Malaysia- and Ireland-based teams to support and drive business needs.\nBuild strong partnerships with Technical Program Managers, Engineering leaders, PMs, and Customer Support.\nDrive continuous improvement initiatives in automation, monitoring, process efficiency, and customer experience.\nCommunicate operational status, risks, and escalations to executive leadership.\nQualifications\n10+ years of experience in software operations, production support, or technical program management.\nStrong understanding of web application architecture, APIs, distributed systems, and cloud platforms (AWS/Azure/GCP).\nDemonstrated expertise in high-severity incident management and postmortem processes.\nExperience managing Change Request or Release Management processes in an agile environment.\nExcellent analytical skills with proficiency in monitoring/logging tools (e.g., New Relic, Datadog, Splunk, Grafana).\nProven ability to influence cross-functional teams and communicate with senior leadership.\nStrong organizational, problem-solving, and decision-making abilities.\nPreferred Qualifications\nBackground in customer-facing product operations.\nFamiliarity with ITIL processes, SRE practices, or ISO/SOC compliance.\nExperience managing global teams and 24×7 operational models.\nThe base pay for this position is\n$130,700.00 - $261,300.00In specific locations, the pay range may vary from the range posted.\nJOB FAMILY:\nProduct DevelopmentDIVISION:\nCRM Cardiac Rhythm ManagementLOCATION:\nUnited States > Sylmar : 15900 Valley View CourtADDITIONAL LOCATIONS:\nWORK SHIFT:\nStandardTRAVEL:\nYes, 5 % of the TimeMEDICAL SURVEILLANCE:\nNoSIGNIFICANT WORK ACTIVITIES:\nContinuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf","description_format":"text","description_chars":5232,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Cardiovascular Devices","Diabetes Devices","Neurotech & Neuromodulation"],"lifecycle":[{"event":"open","at":"2026-09-03T16:05:35Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.457,"p_room":0.28,"age_days":69,"expected_fill_days":29,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/abbott-laboratories-senior-operations-manager-web-application-product-operations","json_url":"https://alion.io/job/abbott-laboratories-senior-operations-manager-web-application-product-operations.json","meta":{"generated_at":"2026-11-12T16:40:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34996,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2710},"rest":"https://alion.io/mcp/rest/get_company?id=2710"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabbott-laboratories-senior-operations-manager-web-application-product-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabbott-laboratories-senior-operations-manager-web-application-product-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabbott-laboratories-senior-operations-manager-web-application-product-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abbott-laboratories-senior-operations-manager-web-application-product-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabbott-laboratories-senior-operations-manager-web-application-product-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":197468}},{"tool":"search_jobs","arguments":{"company":"abbott.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":197468},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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