{"id":3047818,"url":"https://alion.io/job/abbott-manager-customer-success","title":"Manager, Customer Success","company":{"id":2710,"name":"Abbott","domain":"abbott.com","url":"https://alion.io/company/abbott","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":379,"ghost_share":0.003,"stale_share":0.641,"repost_share":0.026,"time_to_fill_p50_days":14,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Madison, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":78000,"max":156000,"currency":"USD","period":"year","gross":null,"usd_annual":156000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T13:17:30Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:\nWorking at Abbott\nAt Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:\nCareer development with an international company where you can grow the career you dream of.\nAn excellent retirement savings plan with a high employer contribution.\nA company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.\nA company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.\nThe Opportunity\nThis position is an onsite role based in Madison, WI. in Abbott's Cancer Diagnostics business.\nWe're empowering smarter medical and economic decision-making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott's diagnostics instruments, providing lab results for millions of people. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe, helping clinicians make informed decisions across a broad range of health conditions, including cancer.\nAs the Manager, Customer Success, you'll have the opportunity to lead a high-performing team focused on delivering an exceptional customer experience, strengthening customer relationships, and supporting long-term retention and business growth. You'll oversee the operational and administrative functions of the Customer Success organization, drive process improvements, and collaborate with Sales, Commercial, and cross-functional partners to develop scalable, customer-focused solutions. This role will play a key part in advancing a best-in-class Customer Success model that anticipates evolving customer needs and supports organizational growth.\nWhat You'll Work On\nLead and develop a high-performing Customer Success team by providing coaching, performance management, training, and professional development while fostering a culture of accountability, collaboration, inclusion, and exceptional customer service.\nOversee Customer Success operations and processes, including customer onboarding, training programs, service delivery, and resolution of complex customer issues to ensure a consistent, high-quality customer experience.\nDrive operational excellence and continuous improvement by identifying opportunities to streamline workflows, improve efficiencies, enhance service delivery, and implement scalable solutions that support evolving customer and business needs.\n Develop and monitor key performance indicators (KPIs), customer utilization reports, and operational metrics to evaluate team effectiveness, identify trends, support strategic initiatives, and communicate performance results and recommendations to leadership.\nPartner cross-functionally with Sales, Customer Care, Operations, and other Commercial teams to advocate for customer needs, support business objectives, strengthen customer relationships, and improve customer satisfaction and retention while ensuring compliance with company policies and quality standards.\nRequired Qualifications\nBachelor's degree in Business Administration, Science, or a related field; OR a high school diploma/GED and four (4) years of relevant customer service or related experience in lieu of a bachelor's degree.\nFour (4) or more years of experience in customer service.\nTwo (2) or more years of experience leading or directing employees and/or project teams.\nStrong understanding of customer service operations, billing, insurance, and/or data entry processes.\nAdvanced proficiency with customer service systems and related technologies.\nProficiency in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and SharePoint.\nDemonstrated ability to exercise sound judgment, analyze complex issues, and implement effective solutions.\nAbility to perform the essential duties of the position with or without reasonable accommodation.\nAuthorization to work in the United States without current employer sponsorship.\nPreferred Qualifications\nSix (6) or more years of customer service experience within healthcare, diagnostics, or a clinical reference laboratory environment.\nTwo (2) or more years of account management or sales support experience.\nAdvanced proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and SharePoint.\nApply Now\nLearn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/\nFollow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.\nConnect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers.\nThe base pay for this position is\n$78,000.00 - $156,000.00In specific locations, the pay range may vary from the range posted.\nJOB FAMILY:\nCustomer ServiceDIVISION:\nONCO Cancer DiagnosticsLOCATION:\nUnited States > Madison : 1 Exact LaneADDITIONAL LOCATIONS:\nWORK SHIFT:\nStandardTRAVEL:\nYes, 25 % of the TimeMEDICAL SURVEILLANCE:\nNoSIGNIFICANT WORK ACTIVITIES:\nContinuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf","description_format":"text","description_chars":6172,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Cardiovascular Devices","Diabetes Devices","Neurotech & Neuromodulation"],"lifecycle":[{"event":"open","at":"2026-10-22T01:09:34Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.628,"p_room":1,"age_days":3,"expected_fill_days":14,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":156000,"is_top_pay":true},"html_url":"https://alion.io/job/abbott-manager-customer-success","json_url":"https://alion.io/job/abbott-manager-customer-success.json","meta":{"generated_at":"2026-10-24T20:57:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30635,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2710},"rest":"https://alion.io/mcp/rest/get_company?id=2710"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabbott-manager-customer-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabbott-manager-customer-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabbott-manager-customer-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abbott-manager-customer-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabbott-manager-customer-success"}]}