{"id":2897173,"url":"https://alion.io/job/abbott-senior-customer-support-specialist","title":"Senior Customer Support Specialist","company":{"id":2710,"name":"Abbott","domain":"abbott.com","url":"https://alion.io/company/abbott","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":269,"ghost_share":0.004,"stale_share":0.539,"repost_share":0.033,"time_to_fill_p50_days":14,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Princeton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50700,"max":101300,"currency":"USD","period":"year","gross":null,"usd_annual":101300},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T19:34:45Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:\nWorking at Abbott\nAt Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:\nCareer development with an international company where you can grow the career you dream of.\nEmployees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.\nAn excellent retirement savings plan with a high employer contribution.\nTuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.\nA company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.\nA company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.\nThe Opportunity\nWe have an opportunity for the role of Senior Customer Service Representative within our APOC division based out of Princeton, NJ and this is an onsite role.\nAbbott Point of Care (APOC) is a global leader in providing near-patient testing solutions that deliver reliable diagnostic information at the point of care. Our innovative technologies help healthcare professionals make timely clinical decisions that improve patient care across hospitals, physician offices, clinics, and other healthcare settings.\nAs the Senior Customer Service Representative, you’ll have the chance to serve as a key point of contact for customers by resolving complex inquiries, managing order-related activities, and supporting exceptional service delivery. You'll partner across teams to help ensure timely issue resolution and a seamless customer experience.\nWhat You’ll Work On\nRespond to customer inquiries regarding products, services, promotions, and account-related requests through phone and email channels.\nResolve complex customer issues that require analysis, judgment, and adaptation of established procedures.\nEnter, validate, and manage customer orders while ensuring accuracy and timely processing.\nInvestigate and resolve order exceptions, shipment concerns, and customer service issues.\nPartner with sales and technical support teams to address customer needs and communicate important updates.\nHandle non-routine customer interactions requiring customized solutions and appropriate escalation management.\nMaintain accurate documentation of customer interactions, transactions, and issue resolutions within business systems.\nIdentify recurring customer concerns and support continuous improvement efforts to enhance the customer experience.\nRequired Qualifications\nHigh School Diploma or GED.\nMinimum 1 year of customer service experience supporting customers through phone, email, or related service channels.\nExperience handling customer inquiries, order processing, or issue resolution in a professional environment.\nAbility to work independently while managing multiple customer requests and priorities.\nPreferred Qualifications\nExperience supporting customers in healthcare, diagnostics, medical device, laboratory, or other regulated industries.\nExperience managing complex customer inquiries and escalations.\nFamiliarity with CRM, customer support, or order management systems.\nExperience collaborating with sales, technical support, or other cross-functional teams.\nKnowledge of order entry, account maintenance, and exception management processes.\nLearn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/\nFollow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.\nConnect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers.\nThe base pay for this position is\n$50,700.00 - $101,300.00In specific locations, the pay range may vary from the range posted.\nJOB FAMILY:\nCustomer ServiceDIVISION:\nAPOC Point of CareLOCATION:\nUnited States > Princeton : 400 College Road EastADDITIONAL LOCATIONS:\nWORK SHIFT:\nStandardTRAVEL:\nYes, 5 % of the TimeMEDICAL SURVEILLANCE:\nNot ApplicableSIGNIFICANT WORK ACTIVITIES:\nContinuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf","description_format":"text","description_chars":5221,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Cardiovascular Devices","Diabetes Devices","Neurotech & Neuromodulation"],"lifecycle":[{"event":"open","at":"2026-10-20T05:15:48Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.628,"p_room":1,"age_days":3,"expected_fill_days":14,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":101300,"is_top_pay":false},"html_url":"https://alion.io/job/abbott-senior-customer-support-specialist","json_url":"https://alion.io/job/abbott-senior-customer-support-specialist.json","meta":{"generated_at":"2026-10-22T19:46:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3273,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2710},"rest":"https://alion.io/mcp/rest/get_company?id=2710"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabbott-senior-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabbott-senior-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabbott-senior-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abbott-senior-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabbott-senior-customer-support-specialist"}]}