{"id":4060871,"url":"https://alion.io/job/abbott-senior-e-commerce-key-account-manager","title":"Senior E-Commerce Key Account Manager","company":{"id":2710,"name":"Abbott","domain":"abbott.com","url":"https://alion.io/company/abbott","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":315,"ghost_share":0.003,"stale_share":0.759,"repost_share":0.016,"time_to_fill_p50_days":29,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true},{"name":"X (Twitter)","optional":true}],"status":"live","first_seen_at":"2026-11-11T08:34:34Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T08:34:34Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"JOB DESCRIPTION:\nAbbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.\n\n Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands, including Similac®, PediaSure®, Pedialyte®, Ensure® and Glucerna®, to help get the nutrients they need to live their healthiest life.\nWorking at Abbott\nAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:\nCareer development with an international company where you can grow the career you dream of.\nA company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.\nA company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.\nThe Opportunity\nAs the E-commerce Key Account Manager, we are seeking a highly motivated and results-driven FMCG E-commerce Key Account Manager to oversee and grow our key online retailer partnerships. In this role, you will be responsible for managing relationships with major e-commerce platforms (TikTok), ensuring that our products are effectively listed, promoted, and sold across online channels. You will leverage your expertise in FMCG sales and e-commerce strategies to drive revenue growth, improve product visibility, and optimize digital sales performance.\nWhat You’ll Do\n Account Management: Build and maintain strong relationships with key accounts (e.g., Lazada or Shopee etc.), ensuring long-term strategic partnerships.\nSales Growth: Develop and execute growth strategies for e-commerce accounts, identifying new opportunities for revenue generation and increasing market share in the online space.\nProduct Listing Optimization: Collaborate with the marketing and creative teams to optimize product listings, ensuring they meet platform-specific guidelines and are optimized for maximum visibility and conversions.\nPromotions & Campaigns: Lead the development and execution of digital promotional campaigns, including pricing, discount strategies, bundles, and seasonal offers to drive traffic and sales.\nData Analysis & Reporting: Analyze account performance data to identify trends, challenges, and opportunities. Provide regular performance reports and actionable insights to key stakeholders.\nCross-Functional Collaboration: Work closely with marketing, supply chain, customer service, and product teams to ensure seamless product availability, accurate forecasting, and timely delivery of products.\nBudget Management: Manage, process and optimize the trade spend & receivable for e-commerce accounts, ensuring ROI is achieved on promotions and other spend.\n Joint Business Plan: Lead annual planning and JBP preparation with retailers and monthly business reviews.\nOverall responsibility for driving business with e-commerce accounts.\nDevelop and execute the annual business plans with e-commerce accounts.\nSign annual terms of trade.\nLead promotion and digital campaign planning.\nEnsure compliance with annual business plans.\nDrive account profitability.\nManage supply chain processes, including systems for order collection, execution, and forecasting.\nOversee financial management, including collection, credit index, profitability and cost-to-sales performance for key accounts.\nManage relationships with internal and external stakeholders.\nOrganize Joint Business Plans (JBP) and Top-to-Top meetings with key accounts, involving retailer and Abbott senior management.\nRequirements\nAt least a Bachelor's Degree in any field, preferably in Business Management.\nMinimum of 3-5 years of experience in e-commerce, preferably within FMCG or consumer goods sectors.\nPrevious experience managing key accounts on major online retail platforms is highly desirable.\nStrong understanding of e-commerce platforms, digital marketing, and online sales strategies.\nFamiliarity with digital marketing strategies, including paid media, social media advertising, and online promotions.\nExcellent negotiation, communication, and relationship-building skills.\nData-driven mindset with the ability to analyze performance metrics and derive actionable insights.\nProficiency in Microsoft Excel, PowerPoint, and e-commerce platforms (e.g., Seller Central, Business Advisor).\nStrong project management skills with the ability to multitask and meet deadlines.\nSelf-motivated and driven with a passion for digital sales and e-commerce growth.\nStrong analytical mindset with a results-oriented approach.\nHigh level of persuasive and influencing skills.\nStrong commercial acumen and conflict resolution skills.\nAbility to work independently with a proactive, solution-oriented approach and as part of a cross-functional team.\nAbility to handle pressure and meet tight deadlines in a dynamic environment.\nStrong attention to detail and organizational skills.\nWritten and conversational English skills are preferred.\nProficiency in local language is required.\nLocation\nThis position is based in Imazium, Damansara Uptown, Petaling Jaya, Selangor, Malaysia.\nFollow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.\nConnect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.\nThe base pay for this position is\nN/AIn specific locations, the pay range may vary from the range posted.\nJOB FAMILY:\nSales ForceDIVISION:\nANI International NutritionLOCATION:\nMalaysia > Selangor : Imazium, No. 8, Jalan SS 21/37ADDITIONAL LOCATIONS:\nWORK SHIFT:\nStandardTRAVEL:\nNot specifiedMEDICAL SURVEILLANCE:\nNot ApplicableSIGNIFICANT WORK ACTIVITIES:\nContinuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)","description_format":"text","description_chars":6300,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[{"name":"Malaysia","iso":"MY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Prescription Drugs","E-commerce Platforms","FMCG & Consumer Brand Groups"],"lifecycle":[{"event":"open","at":"2026-11-11T08:34:34Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-11T10:01:19Z"},"pay":null,"html_url":"https://alion.io/job/abbott-senior-e-commerce-key-account-manager","json_url":"https://alion.io/job/abbott-senior-e-commerce-key-account-manager.json","meta":{"generated_at":"2026-11-11T10:01:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16943,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2710},"rest":"https://alion.io/mcp/rest/get_company?id=2710"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabbott-senior-e-commerce-key-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabbott-senior-e-commerce-key-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabbott-senior-e-commerce-key-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abbott-senior-e-commerce-key-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabbott-senior-e-commerce-key-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4060871}},{"tool":"search_jobs","arguments":{"company":"abbott.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4060871},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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