{"id":4283361,"url":"https://alion.io/job/abbott-supervisor-lab-service-engineering","title":"Supervisor Lab Service Engineering","company":{"id":2710,"name":"Abbott","domain":"abbott.com","url":"https://alion.io/company/abbott","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":346,"ghost_share":0.003,"stale_share":0.766,"repost_share":0.017,"time_to_fill_p50_days":29,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Madison, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":78000,"max":156000,"currency":"USD","period":"year","gross":null,"usd_annual":156000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-13T21:02:18Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T03:28:36Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:\nThe Supervisor, Instrumentation and Automation Service Engineer plays a key leadership role in supporting a team of service engineers responsible for maintaining and optimizing laboratory equipment. This position focuses on guiding daily operations, fostering team development, and ensuring that equipment service activities align with the needs of the laboratory. While primarily focused on team coordination and oversight, the Supervisor may also contribute hands-on support for maintenance and repairs as needed, typically accounting for about 10% of their time.\n\nShift: Tuesday-Friday 6:00 am - 4:30 pm\nEssential Duties\nInclude, but are not limited to, the following:\nLead and allocate daily tasks to service engineers supporting installation, calibration, adjustment, repair, and optimization of lab systems, ensuring high responsiveness and efficiency.\nServe as the primary source of contact for service engineers, overseeing day-to-day service team functionality.\nConduct routine check-in meetings with each member of the team, as appropriate.\nEnsure ample coverage for day-to-day workload needs; recommending approval or rejection of requested time off.\nSupervise staff; including, but not limited to, organize and prioritize work, write/conduct performance reviews, train/develop, and manage work performance.\nCommunicate goals clearly to employees to ensure understanding and success in achieving them.\nMotivate and inspire employees to do their best work through coaching.\nMaintain morale and support employee engagement initiatives.\nProvide technical guidance on automation technologies and control systems, ensuring reliable performance and alignment with operational requirements.\nSupport enterprise service and integration leadership in the introduction and adoption of organizational initiatives.\nWork closely with integration and development teams on service requirements gathering and potential operational improvements.\nPromote customer satisfaction through problem solving, clear and effective communications, and efficient repair/maintenance activities.\nDevelop and oversee service strategies for laboratory automation, including scheduled updates, large scale downtimes, and consistent evaluation of service procedures to ensure accuracy, efficiency, and alignment with operational goals.\nAdvise sustaining engineering efforts by providing system data and service insights to improve system reliability, maintainability, and component lifecycle planning.\nSupport hands-on troubleshooting of interconnected automation components (robots, sensors, actuators, liquid handlers, etc.) and coordinate root cause analysis for recurring failures or control logic issues.\nEnsure the team follows all applicable documentation standards when servicing automated systems, including change control, deviation reports, relevant IQ/OQ/PQ, and applicable technical bulletins or notifications.\nEnsure all service documentation is complete, timely, and accurate following good documentation practices (GDP).\nEnsure appropriate tracking of all service activities utilizing systems developed in accordance with service policies and procedures.\nSupport and comply with the company’s Quality Management System policies and procedures.\nSupport training and development efforts for team members on evolving automation technologies, including new robotics platforms, machine vision, pipeline projects, and other skills essential for troubleshooting, optimizing, and supporting complex lab automation systems.\nAssist and coordinate training methodology and training documentation in conjunction with other engineer leads/leadership.\nProvide feedback on the effectiveness of training for new employees, training methodology, and training documentation.\nProvide mentoring and technical guidance to service engineers.\nCollaborate with automation design and integration teams to feed field insights back into future iterations or new developments.\nEnsure that assigned support requests from cross-functional project teams or business units are being actively addressed.\nEnsure that any incoming support requests from outside of the normal channels are properly routed to ensure they are assigned and actively addressed.\nEnsure appropriate hand-off communication and work completion between shifts.\nEscalate service concerns, as appropriate.\nAbility to communicate effectively with all levels of staff through both verbal and written communication.\nStrong interpersonal skills; ability to easily convey concepts and priorities, as well as ability to solicit feedback and inputs across all levels of the organization.\nAdaptable, open to change, and able to work in ambiguous situations and respond to new information and unexpected circumstances.\nSelf-motivated and reliable, able to stay focused on a task and work independently.\nStrong attention to detail and focus on quality output.\nUphold company mission and values through accountability, innovation, integrity, quality, and teamwork.\nMaintain regular and reliable attendance.\nAbility to act with an inclusion mindset and model these behaviors for the organization.\nAbility to lift up to 40 pounds for approximately 5% of a typical working day.\nAbility to work seated for approximately 60% of a typical working day. Ability to work standing for approximately 40% of a typical working day.\nAbility to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 60% of a typical working day.\nAbility to comply with any applicable personal protective equipment requirements.\nAbility to employ gross motor and fine motor skills during maintenance of laboratory equipment.\nAbility to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height.\nAbility and means to travel between local Exact Sciences locations.\nAbility to travel 25% of working time away from work location, may include overnight/weekend travel.\nMinimum Qualifications\nBachelor’s Degree in Engineering, Technology, Molecular Biology, Electronics, or field as outlined in the essential duties; or Associates degree and 2 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s Degree; or High School Diploma/General Education Degree (GED) and 4 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s Degree.\n5+ years of experience in service engineering or related industry as outlined in the essential duties.\n3+ years of experience supporting the administration/execution of a service program.\n2+ years of experience leading and/or directing people and/or project teams.\nProficient in Microsoft Office programs, such as Word, Excel, and PowerPoint. \nAuthorization to work in the United States without sponsorship\nDemonstrated ability to perform the Essential Duties of the position with or without accommodation.\nPreferred Qualifications\nBachelor’s Degree in Engineering, Technology, Molecular Biology, Electronics, Life Sciences, or field as outlined in the essential duties.\n3+ years of experience leading and/or directing people and/or project teams.\nExperience in the maintenance, repair, and optimization of complex automation and laboratory equipment, including robotics, integrated control systems, servo controls, and complex electromechanical components.\nSkilled in interpreting technical manuals, schematics, and system diagrams to diagnose and resolve issues efficiently.\nFamiliar with inventory management, parts requisition, and documentation practices supporting equipment lifecycle and compliance.\nDemonstrated mechanical ability and hands-on troubleshooting skills in structured, process-driven environments requiring quality, accountability and cross-functional coordination.\nProven ability to plan workloads, allocate tasks, and scale operations to align with priorities and organizational goals.\nWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.\nThe base pay for this position is\n$78,000.00 - $156,000.00In specific locations, the pay range may vary from the range posted.\nJOB FAMILY:\nEngineeringDIVISION:\nONCO Cancer DiagnosticsLOCATION:\nUnited States > Madison : 1 Exact LaneADDITIONAL LOCATIONS:\nWORK SHIFT:\nStandardTRAVEL:\nYes, 10 % of the TimeMEDICAL SURVEILLANCE:\nNoSIGNIFICANT WORK ACTIVITIES:\nContinuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basisAbbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf","description_format":"text","description_chars":9545,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Cardiovascular Devices","Diabetes Devices","Neurotech & Neuromodulation"],"lifecycle":[{"event":"open","at":"2026-11-13T21:02:18Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-14T06:13:14Z"},"pay":{"stated_usd_annual":156000,"is_top_pay":true},"html_url":"https://alion.io/job/abbott-supervisor-lab-service-engineering","json_url":"https://alion.io/job/abbott-supervisor-lab-service-engineering.json","meta":{"generated_at":"2026-11-14T06:13:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10505,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2710},"rest":"https://alion.io/mcp/rest/get_company?id=2710"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabbott-supervisor-lab-service-engineering"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabbott-supervisor-lab-service-engineering"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabbott-supervisor-lab-service-engineering"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abbott-supervisor-lab-service-engineering\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabbott-supervisor-lab-service-engineering"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4283361}},{"tool":"search_jobs","arguments":{"company":"abbott.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4283361},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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