{"id":3170298,"url":"https://alion.io/job/abbvie-account-enablement-team-lead-2","title":"Account Enablement Team Lead","company":{"id":3660,"name":"AbbVie","domain":"abbvie.com","url":"https://alion.io/company/abbvie","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":76,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27,"max":48,"currency":"USD","period":"hour","gross":null,"usd_annual":96000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-10-23T16:48:04Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-05T16:00:28Z","board_verified":false,"closed_at":"2026-11-05T16:00:28Z","days_open":12,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":12},"description":"About AbbVie\nAt Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.\n The Account Enablement Team Lead serves as the operational backbone of the Account Enablement team, balancing hands-on customer support responsibilities with team leadership duties. This role requires strong organizational skills, sound judgment in prioritization, and the ability to serve as a trusted resource for team members and cross-functional partners.\nThe Team Lead plays a critical role in maintaining service quality, ensuring SLA compliance, supporting account creation and maintenance activities, driving continuous improvement, and developing team capability through training, coaching, and knowledge management. This role serves as a primary escalation point and partners closely with supervisors and leadership to support operational excellence and a positive customer experience.\nMonitor team workload and assist with prioritization of account-related requests, escalations, and customer inquiries. \nServe as a primary resource for team questions, issue resolution, and escalation support. \nSupport new account creation, account maintenance requests, EDI setup activities, and customer onboarding processes. \nMonitor service levels and aging work requests to support SLA compliance. \nReview team queues and workloads, providing assistance, reassigning work, or escalating risks when appropriate. \nProvide coverage for agents who are out of office by overseeing critical pending work and customer-impacting items. \nAssist with complex customer account issues, exception requests, and high-priority escalations. \nPartner with Sales, Customer Operations, Credentialing, Customer Service, Finance, and other cross-functional teams to resolve customer needs. \nMonitor account setup and maintenance processes to identify opportunities for increased efficiency, quality, and customer satisfaction. \nComplete quality assurance reviews and support quality improvement initiatives. \nFacilitate training, coaching sessions, and knowledge-transfer activities. \nOnboard and train new hires, supporting successful integration into Account Enablement processes and systems. \nMaintain and update training materials, process documentation, job aids, and knowledge articles. \nSupport implementation of process improvements, system enhancements, and operational projects. \nAssist leadership with reporting, trend analysis, workload monitoring, and operational readiness activities. \nFollow up on escalated customer requests and support timely communication with stakeholders. \nExecute special projects and additional duties as assigned by leadership. \nKey AbbVie Competencies\nPositive \"all for one\" approach to team priorities and deliverables. \nBuilds strong relationships that enable collaboration and higher performance. \nLearns quickly, grasps the essence, and adapts to changing priorities and business needs. \nDemonstrates ownership and accountability for customer and operational outcomes. \nCreates a learning environment and is open to suggestions. \nRaises the bar and continuously seeks opportunities to improve processes and customer experiences. \nDisplays sound judgment and professionalism in decision-making. \n Education and Experience\nHigh School diploma required; Associate or Bachelor degree preferred. \nCustomer operations, account management, customer service, account enablement, credentialing, onboarding, or related experience preferred. \nPrevious leadership experience or demonstrated ability to lead. \nPeople leadership experience. \nExperience serving as a subject matter expert. \nExperience auditing records for accuracy. \nExperience with continuous improvement projects preferred. \nMedical Device or Pharmaceutical experience strongly preferred. \nTechnical Skills\nExperience working with Microsoft Office Suite. \nSAP or other ERP experience preferred. \nAbility to learn and adapt to new technologies and changing processes. \nLeadership, Communication, and Operational Skills\nSkill in demonstrating a professional phone manner. \nExperience working in a team-oriented, collaborative environment. \nAbility to communicate effectively, orally and in writing, with employees and other internal and external contacts. \nExcellent organizational skills and ability to prioritize. \nAbility to take initiative and make decisions. \nAbility to effectively handle and lead multiple tasks or projects independently.\nAbility to perform accurate and complete work within deadlines, with or without direct supervision. \nAbility to retain and apply key details regarding eligibility and qualifications for multiple programs. \n Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:\nThe compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. \nWe offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.\nThis job is eligible to participate in our short-term incentive programs. \nNote: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.\nAbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.\nUS & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html\nUS & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:\nhttps://www.abbvie.com/join-us/reasonable-accommodations.html","description_format":"text","description_chars":6774,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Oncology Therapeutics","Neurology & CNS Therapeutics","Immunology & Inflammation Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-23T18:19:43Z"},{"event":"close","at":"2026-11-05T16:00:28Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 236 · green card filings: 57","filings_12m":236,"filings_prev_12m":256,"green_card_filings_12m":57,"median_offered_wage_usd":150555,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":96000,"is_top_pay":false},"html_url":"https://alion.io/job/abbvie-account-enablement-team-lead-2","json_url":"https://alion.io/job/abbvie-account-enablement-team-lead-2.json","meta":{"generated_at":"2026-11-06T04:05:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7033,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3660},"rest":"https://alion.io/mcp/rest/get_company?id=3660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabbvie-account-enablement-team-lead-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabbvie-account-enablement-team-lead-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabbvie-account-enablement-team-lead-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abbvie-account-enablement-team-lead-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabbvie-account-enablement-team-lead-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3170298}},{"tool":"search_jobs","arguments":{"company":"abbvie.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3170298},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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