{"id":3295499,"url":"https://alion.io/job/abbvie-aesthetics-customer-experience-rep-iii-process-specialist","title":"Aesthetics Customer Experience Rep III, Process Specialist","company":{"id":3660,"name":"AbbVie","domain":"abbvie.com","url":"https://alion.io/company/abbvie","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":77,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":37,"currency":"USD","period":"hour","gross":null,"usd_annual":74000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-10-26T16:53:17Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-03T14:37:53Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About AbbVie\nAt Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.\n The Facial Aesthetics Customer Experience Representative III, Process Specialist supports efficient, compliant, and reliable customer operations by serving as a subject matter expert for complex order, distribution, account, reporting, and system processes. This role resolves operational exceptions, identifies trends and process improvements, supports reporting and system testing, and partners with cross-functional teams to improve workflows and customer outcomes.\nThe Process Specialist also supports team capability through process documentation, knowledge sharing, training, and escalation support while ensuring work is completed accurately and in accordance with established procedures and compliance requirements.\nResponsibilities\nProcess Improvement and Compliance\nOptimize workflows and resolve recurring process issues related to orders, accounts, distribution, master data, licensing, and compliance.\nAnalyze root causes and trends, implement or recommend corrective actions, and escalate technical or operational issues as appropriate.\nPartner with cross-functional teams to improve process performance while following established procedures and compliance requirements.\nOrder and Distribution Support\nMonitor open orders and resolve complex fulfillment issues, including order blocks, backorders, inventory constraints, shipping or delivery exceptions, and other distribution-related issues.\nCoordinate with internal and external partners to resolve exceptions and support business-critical activities, including end-of-quarter order management.\nExecute approved mass transactions and provide secondary support for escalated customer or operational needs.\nData Management, Reporting, and Audit Support\nDevelop and analyze operational reports to monitor order fulfillment, inventory, customer master data, compliance, and emerging issues.\nResearch order and account activity, support audits or investigations, and coordinate corrections when data is incomplete or inconsistent across systems.\n Summarize trends, risks, findings, and recommended actions for leadership and business partners.\nSystem, Process and Team Support\nSupport system implementations, integrations, releases, and upgrades through functional and user acceptance testing and post-implementation monitoring.\nServe as a subject matter expert and escalation resource for complex order, distribution, account, reporting, and system processes.\nDevelop and maintain process documentation, work instructions, training materials, and troubleshooting resources; train and mentor team members on specialized processes and tools.\nIdentify and champion opportunities for process, system, and customer experience improvements.\nCustomer Experience and Professional Standards\nResolve customer and business issues with accuracy, urgency, and professionalism while supporting a positive customer experience.\nCommunicate effectively with customers, Field Sales, employees, leaders, technical teams, and external partners.\nMaintain confidentiality and demonstrate collaboration, accountability, adaptability, and continuous improvement.\n Required Qualifications\nHigh school diploma or equivalent required\nProgressive experience in customer service, customer operations, order management, distribution, or a related customer-facing environment.\nExperience resolving complex operational issues and coordinating work across multiple teams.\nWorking knowledge of Microsoft Office applications, including advanced spreadsheet skills for reporting, reconciliation, and data analysis.\nExpert knowledge with SAP or another enterprise resource planning system.\nDemonstrated analytical, critical-thinking, and problem-solving skills, including the ability to identify patterns, determine root causes, and communicate clear conclusions.\nStrong organization, planning and prioritization skills with the ability to manage multiple responsibilities independently and accurately.\nEffective verbal and written communication skills, including process documentation, training, and presentation skills.\nAbility to learn new technologies, adapt to changing processes and priorities, and work effectively in a collaborative environment.\nAbility to perform accurate and complete work within deadlines with limited day-to-day supervision.\nAbility to adjust daily priorities based on customer impact, operational risk, and business needs.\nPreferred Qualifications\nAssociate or bachelor’s degree, or equivalent relevant experience.\nExperience with Salesforce, NICE inContact, Power BI, Moxie, MedPro, Winshuttle, database query tools, or comparable platforms.\nExperience with functional acceptance testing, user acceptance testing, system implementations, or process enhancement projects.\nExperience developing reports, performing audits or reconciliations, and documenting operational procedures.\nMedical device, pharmaceutical, regulated-industry, or third-party logistics experience.\nKnowledge of continuous improvement principles and change-management practices.\nAbility to work offsite or travel on a limited basis when business needs require.\nApplicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:\nThe compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.\n\nWe offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.\n\nThis job is eligible to participate in our short-term incentive programs.\n\nNote: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.\nAbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.\nUS & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html\nUS & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:\nhttps://www.abbvie.com/join-us/reasonable-accommodations.html","description_format":"text","description_chars":7333,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Oncology Therapeutics","Neurology & CNS Therapeutics","Immunology & Inflammation Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-26T21:42:56Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 236 · green card filings: 57","filings_12m":236,"filings_prev_12m":256,"green_card_filings_12m":57,"median_offered_wage_usd":150555,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.623,"p_room":0.9,"age_days":7,"expected_fill_days":16,"reasons":["conf:0","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":74000,"is_top_pay":false},"html_url":"https://alion.io/job/abbvie-aesthetics-customer-experience-rep-iii-process-specialist","json_url":"https://alion.io/job/abbvie-aesthetics-customer-experience-rep-iii-process-specialist.json","meta":{"generated_at":"2026-11-03T16:01:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22404,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3660},"rest":"https://alion.io/mcp/rest/get_company?id=3660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabbvie-aesthetics-customer-experience-rep-iii-process-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabbvie-aesthetics-customer-experience-rep-iii-process-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabbvie-aesthetics-customer-experience-rep-iii-process-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abbvie-aesthetics-customer-experience-rep-iii-process-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabbvie-aesthetics-customer-experience-rep-iii-process-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3295499}},{"tool":"search_jobs","arguments":{"company":"abbvie.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3295499},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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