{"id":3700053,"url":"https://alion.io/job/abbvie-customer-experience-representative-i-ii","title":"Customer Experience Representative I & II","company":{"id":3660,"name":"AbbVie","domain":"abbvie.com","url":"https://alion.io/company/abbvie","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":76,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-11-03T15:01:58Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T05:29:50Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.\n*We are hiring for CXR I, CXR II and Inside Sales Representative. Please see additional requirements listed below*\n Customer Experience Representatives (CXR) support the Aesthetics and Consumables department. As a CXR, you will receive calls from Health Care Providers, internal sales, and administrative personnel to place orders for the Allergan Aesthetics business.\nCXRs serve as first-line representatives responsible for handling inbound/outbound call inquiries, processing transactions, and act as subject matter experts as needed. Representatives are responsible for order processing and resolution of issues that may prevent orders from shipping. Under general supervision, CXRs process internal and external customer requests in a timely, accurate and professional manner. CXRs foster the growth of a strong customer base through creating positive interactions and building strong relationships.\nResponsibilities:\nManage 50-100 call interactions per day including inbound and outbound calls. Examples of interactions include, product orders and updates, status of deliveries, and resolving call inquiries.\nAbility to use critical thinking skills to resolve inquiries to meet service levels.\nPartner with sales and other operational departments to provide exceptional customer service within designated service levels to complete order transactions and other informational call follow up.\nDeliver an excellent customer experience, while acting in a professional and courteous manner\nCustomer Support Specialist II\nWe are in search of a dependable customer service specialist who excels in a collaborative work setting. Our ideal candidate should have a positive outlook and a firm commitment to providing top-notch customer service to both Abbvie customers and sales representatives. This position requires innovative thinking and teamwork with other customer operations professionals to develop innovative solutions for customer issues. Representatives are responsible for email order processing and resolution of issues that may prevent orders from shipping. If you are enthusiastic about joining our dynamic and success-oriented team, we encourage you to submit your resume. Let's discuss how your skills can add value to our team and explore the Abbvie growth opportunities available to you.\nResponsibilities:\nAddress customer inquiries, requests, and issues promptly and professionally.\nInvestigate and follow up on customer requests and complaints, triaging emails and resolving issues in a timely manner, processing returns, credits, and rebills as appropriate.\nProvide accurate and high-quality answers to customer questions, adhering to company policy and guidelines.\nDeliver exceptional customer service in a courteous and professional manner.\nManage the order inbox and manage orders received through various channels.\nWork effectively both independently and collaboratively within a team.\nListen attentively to customer needs and questions, responding appropriately.\nResponsible for managing open orders daily and ensuring timely shipment of orders.\nAbility to use critical thinking skills to resolve customer issues and needs effectively.\nCustomer Experience Representatives:\nResponsibilities:\nManage 50-100 call interactions per day including inbound and outbound calls. Examples of interactions include, product orders and updates, status of deliveries, and resolving call inquiries.\nAbility to use critical thinking skills to resolve inquiries to meet service levels.\nPartner with sales and other operational departments to provide exceptional customer service within designated service levels to complete order transactions and other informational call follow up.\nDeliver an excellent customer experience, while acting in a professional and courteous manner\nRequirements:\n1+ years of Customer Service experience, preferably in a Contact Center environment.\nExperience working with MS Office.\nAttention to detail and ability to multitask.\nEffective communication skills.\nAssociate Degree OR High School Diploma and equivalent relevant experience\nKey AbbVie Competencies:\nPositive “all for one” approach to team deliverables and priorities.\nBuilds strong relationship to enable higher performance.\nLearns fast, grasps the “essence” and can change course quickly where indicated.\nRaises the bar and is never satisfied with the status quo.\nCreates a learning environment and open to suggestions.\nQualifications:\nThe below skills are attributes desired in the ideal candidate, however not mandatory.\nSAP, CRM, Salesforce, or Business Systems experience preferred.\nMedical Device or Pharmaceutical experience strongly preferred.\nCustomer Support Specialist II:\nResponsibilities:\nAddress customer inquiries, requests, and issues promptly and professionally.\nInvestigate and follow up on customer requests and complaints, triaging emails and resolving issues in a timely manner, processing returns, credits, and rebills as appropriate.\nProvide accurate and high-quality answers to customer questions, adhering to company policy and guidelines.\nDeliver exceptional customer service in a courteous and professional manner.\nManage the order inbox and manage orders received through various channels.\nWork effectively both independently and collaboratively within a team.\nListen attentively to customer needs and questions, responding appropriately.\nResponsible for managing open orders daily and ensuring timely shipment of orders.\nAbility to use critical thinking skills to resolve customer issues and needs effectively.\nQualifications:\n2-4 years of Customer Service\nPreferred experience with Salesforce and SAP\nExperience working in a team-oriented, collaborative environment\nProficiency in MS Office Suite\nHigh School Diploma (Bachelor's Degree preferred)\nSkills and Abilities:\nGoal-oriented with a positive and curious outlook.\nExceptional attention to detail and capability to handle multiple tasks and meet deadlines.\nExcellent written and oral communication skills.\nExceptional organizational skills and the ability to prioritize effectively.\nProficient problem solver with the ability to make quality decisions.\n Additional Information\nApplicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:\nThe compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. \nWe offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.\nThis job is eligible to participate in our short-term incentive programs. \nNote: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.\nAbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.\nUS & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html\nUS & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:\nhttps://www.abbvie.com/join-us/reasonable-accommodations.html\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nWork Location: Hybrid remote in Austin, TX 78727\nAbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.\nUS & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html\nUS & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:\nhttps://www.abbvie.com/join-us/reasonable-accommodations.html","description_format":"text","description_chars":8988,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Dental insurance","Growth opportunities","Health insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Oncology Therapeutics","Neurology & CNS Therapeutics","Immunology & Inflammation Therapeutics"],"lifecycle":[{"event":"open","at":"2026-11-03T19:12:24Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 236 · green card filings: 57","filings_12m":236,"filings_prev_12m":256,"green_card_filings_12m":57,"median_offered_wage_usd":150555,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":16,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/abbvie-customer-experience-representative-i-ii","json_url":"https://alion.io/job/abbvie-customer-experience-representative-i-ii.json","meta":{"generated_at":"2026-11-05T10:39:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13522,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3660},"rest":"https://alion.io/mcp/rest/get_company?id=3660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabbvie-customer-experience-representative-i-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabbvie-customer-experience-representative-i-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabbvie-customer-experience-representative-i-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abbvie-customer-experience-representative-i-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabbvie-customer-experience-representative-i-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3700053}},{"tool":"search_jobs","arguments":{"company":"abbvie.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3700053},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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