{"id":4321009,"url":"https://alion.io/job/abbvie-iam-enablement-analyst","title":"IAM Enablement Analyst","company":{"id":3660,"name":"AbbVie","domain":"abbvie.com","url":"https://alion.io/company/abbvie","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":89,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Security","role_family":"Security","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":58656,"max":103500,"currency":"USD","period":"year","gross":null,"usd_annual":103500},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"IAM","optional":false},{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-11-14T16:57:19Z","employer_posted_date":"2026-11-14","last_verified_at":"2026-11-15T01:41:03Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About AbbVie\nAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.\n The IAM Enablement Analyst exists to make Identity and Access Management (IAM) services easier to understand, navigate, and use. The role will support user research and journey mapping, translate customer needs into actionable requirements, and help design and maintain a persona-based IAM portal that brings together self-service, guidance, and support options. This person will partner with IAM product, engineering, operations, and business stakeholders to improve content, simplify experiences, and monitor adoption and user feedback. Through these activities, the analyst will help increase self-service, reduce friction, and create a more consistent customer experience across IAM offerings.\nTake the next step in your career with an organization that strategically invests in the long-term health of the company, its technology, and its people. The AbbVie Business Technology Solutions (BTS) team shapes the digital transformation necessary for our treatments to positively impact patients' lives. In this role, you will help turn IAM capabilities into intuitive, customer-centered experiences by improving user journeys, expanding self-service, and contributing to the development of a unified IAM portal.\nAbout Our Team\nThis position is part of AbbVie's Information Security & Risk Management (ISRM) team within Business Technology Solutions and reports to the Associate Director, Customer Enablement & Innovation. The Identity & Access Management (IAM) team is responsible for the development, implementation, and oversight of the organization's IAM strategy, helping provide secure, efficient, and compliant access to systems and data. The team supports capabilities including User Lifecycle Management, Privileged Account Management, Directory Services, MFA, Federation and SSO, Access Certifications, Role Based Access Control, External Identity Management, and Application and System Integration. We put our partners in a position to succeed by providing the knowledge, tools, experiences, and support they need to use IAM services effectively while managing risk.\nResponsibilities\nGathering and documenting user needs through interviews, surveys, feedback channels, support trends, and direct observation of IAM experiences.\nMapping current and future user journeys for common IAM activities, identifying friction points, handoffs, content gaps, and opportunities for simplification.\nTranslating customer, business, security, and operational needs into clear user stories, use cases, functional requirements, acceptance criteria, and prioritized backlog items.\nSupporting the design, development, testing, launch, and continuous improvement of a persona-based IAM portal that provides a consistent entry point to self-service, guidance, tools, and support.\nCreating and maintaining clear user guides, FAQs, knowledge articles, process instructions, onboarding materials, communications, and other self-service content.\nPartnering with IAM product leads, engineering teams, operations, application teams, and other stakeholders to align portal content and user experiences with supported capabilities and product roadmaps.\nHelping define navigation, information architecture, content standards, and experience patterns that create a consistent end-to-end experience across IAM offerings.\nCoordinating usability testing, pilot activities, and feedback reviews, then documenting findings and recommending practical experience improvements.\nSupporting customer education, demonstrations, office hours, and adoption activities for IAM services and new self-service capabilities.\nTracking adoption, portal usage, customer feedback, self-service effectiveness, and other defined experience measures, and preparing concise insights for team leaders and stakeholders.\nIdentifying recurring user issues and process gaps, recommending automation or self-service opportunities, and helping validate whether implemented changes improve the experience.\nEnsuring portal content, user guidance, and enablement materials follow applicable accessibility, security, privacy, compliance, and documentation standards.\nMaintaining organized work items, decisions, requirements, dependencies, risks, and status updates for assigned enablement and portal initiatives.\nContributing to a culture of customer focus, collaboration, experimentation, accountability, and continuous improvement.\n Required Qualifications\nBachelor's degree with relevant professional experience, or an equivalent combination of education and experience.\nExperience in business analysis, user experience, product support, customer enablement, digital experience, process improvement, information security, or a related technology discipline.\nExperience gathering requirements and translating user or business needs into clear documentation, user stories, process flows, or actionable work items.\nExperience creating user-facing documentation, knowledge content, communications, training materials, or self-service guidance.\nStrong written and verbal communication skills, with the ability to explain technical concepts in clear, customer-friendly language.\nStrong analytical, organizational, and problem-solving skills, with attention to detail and the ability to manage multiple priorities.\nDemonstrated ability to collaborate across product, engineering, operations, support, security, and business teams.\nCustomer-centered mindset with an interest in simplifying complex processes and improving how people interact with technology.\nAbility to use feedback and data to identify patterns, recommend improvements, and measure results.\nPreferred Qualifications\nFamiliarity with IAM concepts such as Identity Governance and Administration, Role Based Access Control, MFA, SSO and Federation, Privileged Access Management, access certifications, or identity lifecycle management.\nExperience contributing to a portal, intranet, knowledge base, digital product, or self-service experience.\nExperience with user research, journey mapping, personas, usability testing, information architecture, service design, or content design.\nExperience working with Agile product teams and tools used for backlogs, requirements, prototyping, collaboration, analytics, or content management.\nExperience supporting adoption, office hours, demonstrations, training, or change communications.\nFamiliarity with accessibility, regulated environments, risk management, or technology compliance expectations.\n Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:\nThe compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. \nWe offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.\nThis job is eligible to participate in our short-term incentive programs. \nNote: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.\nAbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.\nUS & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html\nUS & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:\nhttps://www.abbvie.com/join-us/reasonable-accommodations.html","description_format":"text","description_chars":8697,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Oncology Therapeutics","Neurology & CNS Therapeutics","Immunology & Inflammation Therapeutics"],"lifecycle":[{"event":"open","at":"2026-11-14T20:22:59Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 236 · green card filings: 57","filings_12m":236,"filings_prev_12m":256,"green_card_filings_12m":57,"median_offered_wage_usd":150555,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":11}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-11-15T05:36:15Z"},"pay":{"stated_usd_annual":103500,"is_top_pay":false},"html_url":"https://alion.io/job/abbvie-iam-enablement-analyst","json_url":"https://alion.io/job/abbvie-iam-enablement-analyst.json","meta":{"generated_at":"2026-11-15T05:36:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":818,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3660},"rest":"https://alion.io/mcp/rest/get_company?id=3660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabbvie-iam-enablement-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabbvie-iam-enablement-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabbvie-iam-enablement-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abbvie-iam-enablement-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabbvie-iam-enablement-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4321009}},{"tool":"search_jobs","arguments":{"company":"abbvie.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4321009},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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