{"id":2449375,"url":"https://alion.io/job/abbvie-team-lead-customer-service","title":"Team Lead, Customer Service","company":{"id":3660,"name":"AbbVie","domain":"abbvie.com","url":"https://alion.io/company/abbvie","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":64,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":43,"currency":"USD","period":"hour","gross":null,"usd_annual":86000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-13T13:28:22Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-22T11:43:26Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About AbbVie\nAt Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.\n Team Lead/ Project Specialist Botox Tx, US Specialty, Eye Care\nWe are seeking a highly experienced subject matter expert and team point of contact who is committed to delivering exceptional customer service to Abbvie customers and sales representatives. As a key member of our dynamic team, you will need to pivot for the business need and be flexible in handling multiple types of requests and tasks. Your role will require creativity and effective collaboration with various individuals in customer operations to find innovative solutions for complex customer challenges. If you are interested in joining our team that strives for excellence and growth opportunities, we encourage you to submit your resume. Let's discuss how your expertise can significantly contribute to our team and explore the exciting growth opportunities that await you at Abbvie.\nSincerely, Customer Service Supervisor\nKey Duties and Responsibilities:\nAct as the primary point of contact for the team, handling all escalations prior to Supervisor and Manager involvement.\nMonitor incoming returns, inquiries, and email and phone queues, directing staff as necessary.\nCollaborate with Manager and other departments for timely issue escalation, when needed.\nTake the lead on special projects assigned by management.\nGenerate ad hoc reports and perform data analysis as required.\nRead, analyze, and interpret team and individual metrics, providing reports to the Manager as necessary.\nAct as a subject matter expert for respective businesses and processes, working with the Training & Quality team to maintain Salesforce Knowledge Articles.\nShare best practices with team members and be open to giving and receiving feedback.\nAbility to work under pressure and handle multiple tasks simultaneously.\nProvide assistance and support to team members via multiple channels of communication.\nManage the end-to-end processing of daily open orders with full accountability.\nDemonstrate a passion for delivering exceptional service every day, setting an example for the team.\nMaintain confidentiality regarding the performance of others, individual performance, work-related issues.\nPerform and support quarterly consignment audits.\n Previous leadership experience or demonstrated ability to lead.\nMinimum 4 years of Customer Service, sales support experience\nSAP experience\nSalesforce experience\nExperience working with MS Office Suite\nHigh School Diploma (Bachelor’s Degree preferred)\nSkills and Abilities:\nStrong focus on excellence.\nProactive attitude and ability to make independent decisions.\nExcellent organizational skills and effective prioritization abilities.\nExceptional critical thinking and analytical skills, capable of drawing concise conclusions from complex data.\nProficient problem-solving skills, consistently making high-quality decisions.\nEffective communication skills, both orally and in writing, with all internal and external contacts\n Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:\nThe compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. \nWe offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.\nThis job is eligible to participate in our short-term incentive programs. \nNote: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.\nAbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.\nUS & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html\nUS & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:\nhttps://www.abbvie.com/join-us/reasonable-accommodations.html","description_format":"text","description_chars":5170,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Oncology Therapeutics","Neurology & CNS Therapeutics","Immunology & Inflammation Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-13T14:17:38Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 236 · green card filings: 57","filings_12m":236,"filings_prev_12m":256,"green_card_filings_12m":57,"median_offered_wage_usd":150555,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.57,"p_room":0.9,"age_days":8,"expected_fill_days":15,"reasons":["conf:1","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":86000,"is_top_pay":false},"html_url":"https://alion.io/job/abbvie-team-lead-customer-service","json_url":"https://alion.io/job/abbvie-team-lead-customer-service.json","meta":{"generated_at":"2026-10-22T11:57:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10148,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3660},"rest":"https://alion.io/mcp/rest/get_company?id=3660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabbvie-team-lead-customer-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabbvie-team-lead-customer-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabbvie-team-lead-customer-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abbvie-team-lead-customer-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabbvie-team-lead-customer-service"}]}