{"id":4041579,"url":"https://alion.io/job/abc-companies-operations-manager","title":"Operations Manager","company":{"id":2227592,"name":"ABC Companies","domain":"abc-companies.com","url":"https://alion.io/company/abc-companies","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jersey City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":145000,"max":155000,"currency":"USD","period":"year","gross":null,"usd_annual":155000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-11-10T22:20:04Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-12T05:10:32Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About ABC Companies:\nABC Companies is a leading provider of transportation solutions, offering vehicles for 8-81 passengers, along with parts, service, and financing to support fleet operators across North America. Family-owned and operated since 1972, ABC is driven by its mission to advance the transportation industry through innovative, collaborative solutions that redefine the standard. Guided by its core values of Integrity, Trust, Collaboration, and Innovation, ABC is committed to delivering customer-focused, high-quality solutions that enhance safety, performance, and reliability. For more information, contact 800-222-2871 or visit abc-companies.com.\nTitle: Operations Manager\nReports To: Chief Operating Officer\nSalary Range: $145,000-$155,000 annually\nThis information reflects the proposed base salary range for this position based on available data. Minimums and maximums may vary based on location. Individual pay is determined by additional factors including job-related skills, experience, applicable education or training, and other relevant factors.\nPosition Overview:\nResponsible for effectively managing and directing the daily service operations. This includes overseeing established service operations policies and procedures, monitoring the efficiency of service operations, promoting customer service through training and related initiatives, supporting service sales and marketing efforts, managing an effective safety program, and assurance of regulatory compliance.\nKey Responsibilities:\nResponsible for profitable operation of shop and service areas in a safe, clean, and efficient manner.\nResponsible for hiring, orientation, training, performance evaluation, and development of service operations personnel.\nAbility to run and analyze reporting on vehicle trends and report to the customer with recommendations.\nAbility to schedule Preventative and Unscheduled maintenance based on shop capacity and fleet needs while ensuring full PM Compliance and pristine fleet conditions.\nResponsible for reviewing and managing monthly customer invoices.\nResponsible for being the ABC liaison during customer interactions and presentations.\nCoaches and directs service operations personnel as well as managing situations involving issues related to employee performance and misconduct.\nOversee the training and development of service personnel to ensure technical and customer service skills are continually upgraded and maintained as needed.\nEnsure that an adequate volume of vehicle parts, supplies, and other necessary equipment and materials are available.\nDevelop and implement an operations compliance audit program (compliance to policies, procedures, standards, etc.).\nResponsible for monitoring service sales revenue, expense management, and budget for the location.\nEnsures the location meets and maintains established standards for building and facilities, service operations, and safety.\nDirects, coordinates, and promotes an effective safety program.\nDirect efforts and initiatives with the assistance of Human Resources to ensure regulatory compliance with OSHA, EPA, DOT, state, and local regulatory agencies.\nOversee and direct preventive maintenance programs for shop systems, tools, and equipment at the location.\nWorks closely with the Vice President National Service Operations to support development of service standards and operating procedures.\nResponsible for ensuring that service operations fully utilize automated computer systems by ensuring that orientation and training is provided for all employees and reporting any unmet needs or concerns to the IT department. \nDirects and oversees the maintenance and upkeep of the buildings and grounds. \nCommunicate verbal and written information clearly and concisely to all internal and external stakeholders.\nEmbrace and promote the customer service philosophy of exceeding customer expectations every day. Work closely with customers to ensure satisfaction.\nQualifications & Skills:\nDemonstrated management ability and a minimum of five years of management experience in the motor vehicle service industry.\nBA or BS in Business or a related field.\n5 years of strong financial background and must have owned a P&L\nPreferred Qualifications:\nFleet Maintenance management experience.\nMust possess an understanding and insight into past and current trends, issues, and economics within the motor vehicle service industry.\n5 years of leading/managing people.\nMust have a good knowledge of motor vehicle operating systems and preferably be ASE certified.\nMust have strong communication and interpersonal skills.\nRequires strong organizational skills to include the ability to effectively manage multiple projects simultaneously, prioritize tasks, and complete assignments within expected time frames.\nPossess a working knowledge of current automated business systems, preferably Microsoft Word, Excel, Outlook, and Oracle or similar programs and other applications as needed.\nABC Companies is an equal opportunity employer. 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