{"id":1201130,"url":"https://alion.io/job/abc-legal-services-customer-service-representative-remote","title":"Customer Service Representative (Remote)","company":{"id":668716,"name":"ABC Legal Services","domain":"abclegal.com","url":"https://alion.io/company/abclegal","size_band":"501-1000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":66,"open_postings":100,"ghost_share":0.65,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"PST","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":15,"max":15,"currency":"USD","period":"hour","gross":null,"usd_annual":30000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-24T20:49:03Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T03:49:42Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About ABC Legal Services:\nABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. \n Job Overview:\nThe Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once.\nThis position is remote but must be located in Louisiana, Mississippi, or Alabama.\n Key Responsibilities:\nRespond to customer support tickets, including answering questions and resolving issues related to existing orders\nManage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online\nRespond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field\nDocument issues in Confluence\nVisit court dockets for information on case filing and occasionally pull filed papers\nPerform other job-related duties as assigned\nQualifications:\nHigh school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone\nTechnology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred\nDocument manipulation experience\nAbility to read, write, and speak English \nAbility to transcribe information, review an order, investigate issues and implement solutions\nAbility to perform repetitive tasks with accuracy\nAbility to maintain a high level of work product in often stressful situations\nAbility to anticipate issues and circumvent them\nAbility to implement new processes and changes and improve performance\nTyping speed of at least 55 wpm\nWe know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!\nBenefits:\nHealth, Dental, Vision insurance\n401(k) with company matching\nPaid time off\n7 Paid company holidays\n4 Floating holidays per-year\nLife Insurance and AD&D Insurance\nLong Term Disability\nHealth Care Reimbursement Flexible Spending Account\nDependent Care Flexible Spending Account\nEAP (Employee Assistance Program)\nPet Insurance\nPay Range: $15.00 - $15.00 /hr\nMultiple Schedules Available: Monday- Friday, 7:00am- 4:00pm PST or Friday-Monday 7:00am-6:00pm PST","description_format":"text","description_chars":3217,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Life insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Alabama","iso":null,"kind":"city"},{"name":"Louisiana","iso":null,"kind":"city"},{"name":"Mississippi","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Legal Services"],"lifecycle":[{"event":"open","at":"2026-09-24T20:53:36Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-09-25T04:24:40Z"},"pay":{"stated_usd_annual":30000,"is_top_pay":false},"html_url":"https://alion.io/job/abc-legal-services-customer-service-representative-remote","json_url":"https://alion.io/job/abc-legal-services-customer-service-representative-remote.json","meta":{"generated_at":"2026-09-25T04:24:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4738,"day_limit":5000,"remaining_today":262,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}