{"id":3709395,"url":"https://alion.io/job/abc-legal-services-e-file-lead","title":"E-File Lead","company":{"id":668716,"name":"ABC Legal Services","domain":"abclegal.com","url":"https://alion.io/company/abclegal","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":71,"open_postings":124,"ghost_share":0.556,"stale_share":0,"repost_share":0.008,"time_to_fill_p50_days":10,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Legal","role_family":"Legal","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":43200,"max":53000,"currency":"USD","period":"year","gross":null,"usd_annual":53000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Metabase","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-11-03T18:19:05Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T17:43:48Z","board_verified":false,"closed_at":"2026-11-09T17:43:48Z","days_open":5,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":5},"description":"Please note - Only internal applicants (current ABC Legal employees) will be considered for this vacancy.\nAbout ABC Legal Services: \nABC Legal Services is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.\nOverview\nThe E-File Lead role at ABC Legal serves as the entry level management position, guiding a team of 10 to 15 E-File Specialists. The E-File Lead reports to one of the E-File Supervisors and is responsible for ensuring their team members understand and meet their objectives. This role manages day-to-day operations, employee timecards and scheduling, delivers feedback and performance evaluations, trains team members, and serves as the point of contact between staff and higher management. Leads recommend disciplinary action when necessary. The Lead also maintains hands-on, working knowledge of the workflows and states assigned to their team. The primary function of this role is acting as a problem solver and guide to their team.\nSuccess in this role means mastering team assignments and demonstrating a solid understanding of performance evaluation, including output, accuracy, and time gap review. This role works alongside the E-File Supervisors, who report to the E-File Senior Manager and shares quality control and new hire onboarding responsibilities on a defined rotation. This position is remote.\nKey Responsibilities\nTeam Leadership and Supervision\nWork with direct reports on goal setting and progress\nContribute to a positive, collaborative team culture through consistent, respectful, and constructive communication\nDaily Operations and Work Assignment\nOwn work assignment, daily team goals, and the daily team huddle\nSend start-of-day and mid-day pulses to sub-teams so each specialist knows the oldest work and stays focused on completing it\nPivot direct reports to other sub-teams when needed, and train individuals who are pivoted\nTrack daily team metrics in a spreadsheet and maintain its functionality\nIdentify performance trends early and bring lower-performing team members up to standard\nTraining, Documentation, and Quality\nDesign and conduct training sessions to ensure proficiency in E-File processes\nTrain and onboard new E-File Specialists, taking over after the Operations Quality Lead completes introductory training\nShare new information with the team and train members on new and updated workflows\nDevelop educational materials and documentation to support ongoing learning and knowledge transfer\nMaintain team documentation in Confluence, keeping procedures current as systems, client requirements, and workflows change\nServe as a resource for specialists on complex or unfamiliar case types\nEscalations and Workflow Continuity\nResolve escalated items from the E-File team promptly and effectively, and escalate to leadership when needed\nProactively identify stalled or impeded E-File processes through regular audits and performance assessments\nImplement strategies to address bottlenecks and keep workflows moving smoothly\nCollaborate with internal and cross-functional teams to troubleshoot disruptions and prevent recurring escalations\nDevelop contingency plans to limit interruptions to operations\nEscalate recurring issues to leadership with recommended solutions, submitting and tracking JIRA tickets as needed\nScalability and Continuous Improvement\nWork closely with E-File Supervisors to address scalability challenges as volume increases\nImplement strategies to handle higher workloads while maintaining quality and efficiency standards\nFocus on cross-training in areas where instafile/fast-track workflows are not implemented or possible\nContinuously review workflows to find inefficiencies, recurring errors, and training gaps, and propose practical solutions\nLook for opportunities to improve or automate processes\nSupport the rollout of new tools, process changes, and system updates by communicating changes and reinforcing adoption\nAnticipate department needs, surface obstacles early, and bring forward ideas that strengthen consistency and performance\nQualifications\nStrong problem-solving, organizational, and communication skills\nAbility to lead and motivate teams in a fast-paced environment\nMinimum 1 year in a leadership role preferred\nDetail-oriented and a quick learner\nAdvanced knowledge of Skye, particularly related to E-File\nExperience with Microsoft Office and basic proficiency with its tools\nIntermediate Excel proficiency, including formulas and maintaining tracking workbooks\nWorking knowledge of Confluence for maintaining team documentation\nWorking knowledge of Metabase for pulling and reviewing team performance data\nTyping speed of at least 50 to 60 wpm\nA dedicated remote workspace with reliable internet of at least 100 Mbps\nIn areas prone to power or internet interruptions, a backup power source or a reliable alternate work location to maintain consistent attendance\nWe know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today! \nBenefits: \nHealth, Dental, Vision insurance \n401(k) with company matching \nPaid time off \n7 Paid company holidays \n4 Floating holidays per year \nLife Insurance and AD&D Insurance \nLong Term Disability \nHealth Care Reimbursement Flexible Spending Account \nDependent Care Flexible Spending Account \nEAP (Employee Assistance Program) \nPet Insurance \nStarting Pay: $43,200 - $53,000 per year, based on location","description_format":"text","description_chars":5981,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services"],"lifecycle":[{"event":"open","at":"2026-11-03T22:17:31Z"},{"event":"close","at":"2026-11-09T17:43:48Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":167500,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":53000,"is_top_pay":false},"html_url":"https://alion.io/job/abc-legal-services-e-file-lead","json_url":"https://alion.io/job/abc-legal-services-e-file-lead.json","meta":{"generated_at":"2026-11-10T04:27:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10377,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668716},"rest":"https://alion.io/mcp/rest/get_company?id=668716"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabc-legal-services-e-file-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabc-legal-services-e-file-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabc-legal-services-e-file-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abc-legal-services-e-file-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabc-legal-services-e-file-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3709395}},{"tool":"search_jobs","arguments":{"company":"abclegal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3709395},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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