{"id":2947079,"url":"https://alion.io/job/abc-legal-services-process-server-performance-specialist","title":"Process Server Performance Specialist","company":{"id":668716,"name":"ABC Legal Services","domain":"abclegal.com","url":"https://alion.io/company/abclegal","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":73,"open_postings":115,"ghost_share":0.522,"stale_share":0,"repost_share":0.026,"time_to_fill_p50_days":9,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":{"label":"PST","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":15,"max":15,"currency":"USD","period":"hour","gross":null,"usd_annual":30000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-20T16:46:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T08:00:15Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"About ABC Legal Services:\nABC Legal Services is proud to be the national leader in service of process. We are a team of 1,000 and growing, with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and continue to advance our technology and business processes to stay years ahead of the competition. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.\nJob Overview:\nAs a Process Server Performance Specialist, you'll own the performance of our process server network - identifying underperforming servers, diagnosing why, and driving measurable improvement through coaching, clear expectations, and accountability. This isn't a quality-check or audit role; it's a hands-on performance-management role focused on getting servers back on track and keeping them there. You'll work daily with performance data, have direct conversations with servers, and partner closely with Recruiting and Leadership to make sure coverage and performance stay aligned.\n This position is remote but located in Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida.\n\nKey Responsibilities:\nProvide support, training and education to process servers that are underperforming based on key metrics\nCreate positive and engaging server experience for all underperforming process servers:Communicate directly with process servers providing coaching and meaningful feedback\nField all questions from process servers and resolve blockers\nEnsure process servers understand expectations and the timeframe in which they need to adjust.\n\nSet clear expectations for underperforming servers\nReview assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely.\nHold Servers accountable to directly impact performance\nTrack and communicate all blockers to the leadership teamWork closely with the recruiting department when additional coverage is needed\n\nQualifications:\nExperience training and/or coaching \nHigh school diploma or GED required\nFamiliarity with Legal Processes is a plus\nExcellent written and verbal communication skills\nExperience and proficiency with Microsoft Office (Word, Excel)\nThe ability to analyze processes and make recommendations for improvements\nWe know that a company's success starts with its employees. 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