{"id":3144992,"url":"https://alion.io/job/abc-senior-support-analyst-iam","title":"Senior Support Analyst - IAM","company":{"id":3921,"name":"ABC","domain":"abc.com","url":"https://alion.io/company/abc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":30000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"IAM","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Okta","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-23T09:35:15Z","employer_posted_date":null,"last_verified_at":"2026-10-23T09:35:15Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"The application Subject Matter Specialist - IAM Support Analyst is responsible for the operational stability, security, and resilience of Zurich's identity and access management (IAM) services. The role provides expert-level 2 / level 3 operational support for IAM platforms, ensuring reliable authentication, authorisation, and access control in line with Zurich's security, risk, resilience, and control standards. Working closely with global IT teams, application owners, infrastructure, cybersecurity, and vendors, this role supports business continuity, access governance, and identity lifecycle processes across Zurich's IAM landscape. This position is operations-focused, with accountability for incident resolution, service request fulfilment, and ongoing service reliability.\n\nThe core responsibilities for the job include the following:\n\nIAM Service Support and Operations: \nProvide Level 2 / Level 3 operational support for IAM services, including Okta, Okta Access Gateway, Microsoft Entra ID Conditional Access, MFA, and Single Sign-On (SSO).\nTroubleshoot and resolve authentication, access, provisioning, and policy-related incidents and service requests within agreed service levels.\nPerform root cause analysis for recurring incidents and contribute to problem management activities to prevent reoccurrence.\n\nPlatform Operations and Maintenance: \nSupport IAM platform operational activities, including server upgrades, platform patching, maintenance windows, and version upgrades in collaboration with infrastructure and vendor teams.\nParticipate in Disaster Recovery (DR) planning, testing, and execution to ensure IAM service resilience and recoverability.\nSupport availability, performance, and capacity monitoring of IAM services and integrations.\nProactively identify operational risks and support remediation activities to improve platform stability.\n\nApplication and Integration Support: \nSupport onboarding, maintenance, and troubleshooting of applications integrated with IAM platforms (SAML, OAuth, OpenID Connect, SCIM).\nPartner with application teams to assess IAM impacts during application changes, migrations, and deployments.\nValidate IAM configurations during production changes, cutover activities, and operational handovers.\n\nSecurity, Risk and Controls: \nSupport enforcement and troubleshooting of MFA, Conditional Access policies, device compliance rules, and access controls.\nEnsure IAM operations comply with Zurich security policies, audit standards, and internal control frameworks.\nProduce and maintain operational, security, and access reports to support audits, risk assessments, and regulatory requirements.\nSupport access reviews, recertifications, and evidence collection activities as required.\n\nChange, Monitoring and Documentation: \nSupport IAM-related changes in line with Zurich change, release, and service management processes.\nEnsure monitoring, alerting, and dashboards for IAM services are maintained and reviewed regularly.\nMaintain accurate operational documentation, runbooks, support procedures, and disaster recovery documentation.\nParticipate in post-incident, post-change, and resilience reviews to support continuous improvement.\n\nCollaboration and Stakeholder Management: \nAct as a trusted operational contact for IAM-related support queries from business and IT stakeholders.\nCollaborate with IAM engineering, infrastructure teams, cybersecurity, and vendor partners to resolve complex operational issues.\nProvide operational insights and recommendations to improve service quality, resilience, and user experience.\n\nRequirements: \nA bachelor's degree in information technology, computer science, cybersecurity, or a related field, or equivalent work experience.\n\nTechnical Skills: \n6+ years of proven experience supporting identity and access management platforms in an enterprise environment.\nHands-on experience with Okta, Okta Access Gateway, Azure Conditional Access, multi-factor authentication, and federation technologies.\nGood understanding of authentication protocols such as SAML 2.0 OAuth 2.0 OpenID Connect, and SCIM.\nExperience with platform operations, monitoring, incident analysis, and audit reporting.\nExperience with ServiceNow or other ITSM tools.\n\nSoft Skills: \nStrong analytical and problem-solving skills with attention to detail.\nAbility to operate effectively in a global, regulated, and risk-focused environment and manage multiple priorities effectively in a fast-paced environment.\nAbility to work independently and collaborate with cross-functional teams.\nClear written and verbal communication skills.\nStrong sense of ownership, accountability, and service orientation.\nSkills\nIAM, MFA, OAuth, Okta, Okta Access Gateway, OpenID Connect, SAML, SCIM, identity access management","description_format":"text","description_chars":4772,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment","Broadcasting","Identity Management","TV Production"],"lifecycle":[{"event":"open","at":"2026-10-23T09:35:15Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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