{"id":4063183,"url":"https://alion.io/job/abcoffee-business-analyst-lead","title":"Business Analyst - Lead","company":{"id":3863140,"name":"abcoffee","domain":"abcoffee.in","url":"https://alion.io/company/abcoffee","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Analytics","role_family":"Analytics","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":700000,"max":1000000,"currency":"INR","period":"year","gross":null,"usd_annual":10665},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-11T09:48:10Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T09:58:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Key Responsibilities\n1. Backend Operations & Infrastructure\nBuild, manage and streamline the backend operational structure across business functions.\nOversee POS systems, inventory management, catalogue/menu management and menu engineering.\nEnsure menu hygiene, pricing accuracy and seamless integration of online delivery revenue channels.\nManage onboarding and operational integration of third-party delivery platforms and POS systems.\nOversee customer-facing backend platforms, including LED management, Google Business Profiles and payment solutions.\n2. Business Intelligence & Sales Analytics\nOwn sales analytics, MIS and Business Intelligence reporting across the organisation.\nTrack and analyse key business metrics, including revenue, order volumes and target achievement.\nMonitor menu performance, including pricing, discounting, attachment rates, Average Order Value (AOV) and item contribution.\nTrack application performance, customer funnels, conversion metrics and customer retention.\nDevelop dashboards and reporting mechanisms to provide actionable business insights.\nIdentify revenue opportunities and recommend strategies to improve business performance.\n3. Inventory & Operational Analytics\nMonitor inventory audit variances and ensure inventory data accuracy and hygiene.\nTrack item discontinuation and product availability across outlets.\nMonitor operational metrics, including KPT/MFR, out-of-stock instances and operational compliance.\nIdentify recurring operational gaps and coordinate corrective actions with relevant teams.\nEnsure accurate reporting and visibility of operational performance.\n4. Cost Management & Revenue Optimisation\nMonitor Cost of Goods Sold (COGS) and contribution margins.\nAnalyse pricing structures, discounting and profitability across menu categories.\nEstablish and monitor pricing guardrails to ensure sustainable business margins.\nIdentify cost optimisation opportunities and revenue improvement levers.\nWork closely with Finance and Supply Chain teams to improve cost visibility and profitability.\n5. Customer Analytics & Experience Management\nMonitor customer-related metrics, including complaints, NPS and customer feedback.\nTrack customer engagement, retention and funnel performance.\nOversee backend customer management systems and Google Business Profiles.\nCoordinate with relevant teams to improve customer experience and resolve recurring issues.\n6. Stakeholder Management & Process Implementation\nCollaborate with Supply Chain, Procurement & Supply Chain Management (PSCM), Finance, Marketing, Product, Online Business and IT teams.\nDrive cross-functional implementation of backend processes and operational improvements.\nCoordinate with stakeholders to ensure seamless integration of systems, processes and reporting structures.\nIdentify process gaps and drive standardisation across business functions.\nKey Result Areas (KRAs)\nSeamless functioning and integration of backend operational systems.\nAccuracy and reliability of sales, inventory and business reporting.\nImproved visibility into revenue, menu performance and customer metrics.\nEffective inventory hygiene and reduction of audit variances.\nImproved COGS visibility, contribution margins and pricing discipline.\nTimely identification of operational gaps and out-of-stock instances.\nSuccessful implementation of cross-functional processes and system integrations.\nSkills & Competencies\nTechnical Skills\nAdvanced Excel proficiency is essential.\nWorking knowledge of SQL and Python.\nExperience with Business Intelligence and dashboarding tools.\nUnderstanding of cloud-based automation and reporting systems.\nStrong data analysis, visualisation and reporting capabilities.\nFunctional Skills\nStrong understanding of backend business operations.\nKnowledge of supply chain, inventory management and revenue drivers.\nUnderstanding of POS systems, menu engineering and online delivery integrations.\nAbility to analyse business performance and translate data into actionable insights.\nStrong process management and problem-solving capabilities.\nStakeholder Management\nExcellent communication and coordination skills.\nAbility to work across multiple business functions.\nStrong ownership of process implementation and operational execution.\nAbility to manage multiple priorities in a fast-paced business environment.\nPreferred Experience & Qualifications\nBachelor's degree in Business Administration, Finance, Operations, Analytics or a related field.\nPrior experience in Business Operations, Business Analytics, Revenue Management or Backend Operations.\nExperience in QSR, F&B, retail, e-commerce or multi-outlet businesses would be preferred.\nHands-on experience managing POS, inventory, sales reporting and BI systems.\nExperience working with cross-functional teams to implement business processes and technology solutions.\nTools & Software\nAdvanced MS Excel\nSQL\nPython\nBusiness Intelligence / Dashboarding Tools\nCloud Automation Platforms\nRole Expectation: The individual will own the backend business operations and analytics function, ensuring data accuracy, operational efficiency, revenue visibility and effective cross-functional execution as abcoffee scales its Pan-India 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