Regional Manager

Role Overview

We are looking for a highly driven Regional Operations Manager to lead multi-unit restaurant operations across a designated region. The role requires a strong operations leader who can drive business performance, ensure operational excellence, develop teams, and deliver a consistent customer experience across multiple outlets.

The ideal candidate should have experience managing several restaurant locations within organized QSR, casual dining, or retail food service brands.

Key Responsibilities

Business & Operational Performance

• • Own the P&L performance of assigned restaurants/outlets.
  • Drive revenue growth, profitability, and cost optimization.
  • Monitor daily, weekly, and monthly operational KPIs.
  • Improve sales through local marketing initiatives and operational execution.
  • Ensure achievement of business targets across all assigned stores.

Operations Excellence

• • Maintain high standards of food quality, hygiene, safety, and service.
  • Ensure SOP compliance across all locations.
  • Conduct regular operational audits and implement corrective action plans.
  • Drive consistency in guest experience.

Team Leadership

• • Lead and coach Restaurant Managers and Store Managers.
  • Build leadership capability through regular coaching and development.
  • Drive employee engagement and retention.
  • Identify succession plans for key operational roles.

Customer Experience

• • Monitor customer satisfaction metrics.
  • Resolve escalated customer concerns.
  • Ensure excellent service standards across all outlets.

Financial Management

• • Manage food cost, labour cost, wastage, and controllable expenses.
  • Improve restaurant profitability.
  • Analyse business reports and recommend improvement initiatives.

Compliance

• • Ensure statutory, legal, and brand compliance.
  • Maintain food safety and hygiene standards.
  • Ensure adherence to audit requirements.

Stakeholder Management

• • Collaborate with HR, Supply Chain, Marketing, Finance, and Training teams.
  • Support new store openings and operational readiness.

Ideal Candidate Profile

Experience

• • 7-10 years of experience in organized QSR, restaurant chains, or hospitality operations.
  • Minimum 2-3 years managing multiple restaurant locations.
  • Experience handling 8-20 outlets is preferred.
  • Strong exposure to P&L management.
  • Proven experience leading large operational teams.

Educational Qualification

• • Graduate in Hotel Management (IHM or equivalent preferred).
  • Degree/Diploma in Hospitality Management.

Success Metrics

• • Achievement of sales and EBITDA targets
  • Store profitability
  • Customer satisfaction scores
  • Audit and compliance scores
  • Team retention and engagement
  • Reduction in food and labour costs
  • SOP adherence across all locations
  • Successful execution of new store launches