{"id":3937362,"url":"https://alion.io/job/abcoffee-training-lead","title":"Training Lead","company":{"id":3863140,"name":"abcoffee","domain":"abcoffee.in","url":"https://alion.io/company/abcoffee","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":800000,"max":1000000,"currency":"INR","period":"year","gross":null,"usd_annual":10624},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Canva","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-08T05:57:11Z","employer_posted_date":"2026-11-08","last_verified_at":"2026-11-08T13:54:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Key Responsibilities\n1. Training Strategy & Leadership\nLead and execute the overall Learning & Development strategy across all abcoffee outlets pan India.\nEstablish standardised training frameworks, learning calendars and development programmes aligned with business and operational requirements.\nIdentify organisational training needs and skill gaps across regions and develop targeted interventions.\nDrive consistency in service quality, product knowledge and operational excellence across all outlets.\nPartner with Operations, HR and departmental leadership to align training initiatives with business objectives.\n2. Barista Onboarding & Operational Training\nLead structured induction and onboarding programmes for all newly hired baristas.\nDesign and implement comprehensive On-the-Job Training (OJT) plans for existing and newly launched outlets.\nEnsure new employees are equipped with the required coffee knowledge, product understanding, machine handling and customer service skills.\nMonitor training effectiveness and individual learning progress across locations.\nConduct regular outlet visits and hands-on training interventions to assess operational competency.\n3. Training Content & SOP Development\nCreate, design and continuously update training modules, presentations, workbooks and learning materials from scratch.\nDevelop and implement standardised SOPs, training manuals and operational assessment frameworks.\nEstablish structured learning modules covering coffee fundamentals, brewing techniques, equipment handling, service standards and outlet operations.\nSimplify complex concepts into engaging and easy-to-understand learning formats.\nCollaborate with department heads to obtain approvals and incorporate feedback into training content.\n4. Assessments & Competency Management\nDesign and implement structured assessments to evaluate baristas' theoretical knowledge and practical competencies.\nEstablish assessment benchmarks, ensuring a minimum passing score of 80%.\nTrack individual performance through assessments, practical evaluations and feedback mechanisms.\nIdentify skill gaps and implement corrective training programmes.\nMaintain comprehensive training records and competency matrices across all regions.\n5. Grooming & Learning Initiatives\nLead and standardise grooming and behavioural training programmes across all outlets.\nPlan, organise and execute regular Sunday learning and development sessions across regions.\nIntroduce engaging learning initiatives, practical demonstrations and interactive training activities.\nEnsure consistent adherence to brand presentation, hygiene and customer service standards.\n6. Talent Development & IDP Management\nDevelop and implement structured Individual Development Plans (IDPs) for baristas.\nIdentify high-potential employees and create career development pathways.\nTrack employee performance, skill progression and readiness for higher responsibilities.\nBuild a structured internal promotion pipeline through competency-based evaluations.\nWork closely with Operations and HR to enable internal career progression and improve employee retention.\n7. Training MIS & Stakeholder Management\nEstablish and maintain comprehensive training MIS, attendance records, assessment reports and IDP trackers.\nMonitor training coverage, effectiveness, participation and regional performance.\nPrepare periodic training dashboards and share progress reports with senior management.\nCollect feedback from Area Managers, Regional Managers and department heads to continuously improve training effectiveness.\nDrive accountability for training completion and implementation across all regions.\nKey Result Areas (KRAs)\nEstablishment and successful execution of a standardised Pan-India training framework.\nCompletion of induction and onboarding programmes within defined timelines.\nTimely development and implementation of SOPs, OJT plans and training modules.\nImprovement in barista competency, operational knowledge and service standards.\nConsistent execution of grooming and Sunday learning initiatives across regions.\nAccurate maintenance of training MIS, IDPs and assessment documentation.\nDevelopment of a sustainable internal promotion pipeline through structured learning initiatives.\nImproved employee performance, engagement and retention through effective L&D interventions.\nKey Performance Indicators (KPIs)\nA. Personal Impact\nInduction Completion Rate: Ensure 100% of new hires complete induction within their first three working days.\nAssessment Success Score: Ensure at least 85% of trained baristas score 80% or above in post-training assessments.\nOJT Implementation: Ensure 100% rollout of structured OJT plans for all newly launched outlets.\nTraining Effectiveness: Demonstrate measurable improvement in employee competency through pre- and post-training assessments.\nB. Organisational Wins\nTraining Module Completion: Ensure all SOPs, IDPs and training decks are developed or updated at least five days before scheduled sessions.\nPromotion Pipeline Enablement: Identify and enable a minimum of two baristas per month for potential promotion through IDP tracking.\nSunday Learning Engagement: Achieve at least 90% average participation in Sunday training sessions across regions.\nPan-India Training Coverage: Ensure training coverage across 100% of newly launched outlets within the first 15 days of opening.\nC. Team Excellence\nTraining Feedback Score: Maintain over 90% positive feedback from baristas and Area Managers.\nTraining Documentation Accuracy: Maintain an error rate of less than 2% in training records and IDP documentation.\nRegional Training Compliance: Ensure consistent implementation of training standards and SOPs across all operational regions.\nStakeholder Satisfaction: Maintain effective coordination and positive feedback from Operations and departmental leadership.\nSkills & Competencies\nStrong leadership, communication and presentation skills.\nExcellent training facilitation and instructional design capabilities.\nAbility to develop training strategies and execute them at scale.\nStrong understanding of frontline employee training and capability development.\nAbility to simplify complex concepts and engage diverse employee populations.\nStrong stakeholder management and cross-functional coordination skills.\nExcellent analytical, organisational and documentation skills.\nProficiency in MS Excel, Word and Canva.\nWillingness to travel extensively across India.\nEducational Qualifications & Experience\nPreferred Qualifications:\nBachelor's degree in Human Resources, Education, Hospitality, Training & Development or a related field.\nPrior experience in Learning & Development, Training or Operations Training within the QSR, retail, hospitality or café industry.\nExperience in independently leading training initiatives across multiple locations or regions.\nProven experience in developing training frameworks, SOPs, assessment models, OJT programmes and IDPs.\nCertification in Training & Facilitation, Learning & Development or Instructional Design will be an added advantage.\nExperience managing multilingual and diverse frontline employee populations.\nTools & Software\nMS Excel\nMS Word\nCanva\nPowerPoint / Presentation Tools\nRole Expectation: The Training Lead will own the end-to-end training function across abcoffee's Pan-India operations, 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