Assistant/Associate Analyst, Transportation
Job Description:
The Transportation Operations Analyst supports Abercrombie & Fitch's Direct-to-Consumer parcel network by driving daily carrier operations, performance management, reporting, and continuous improvement initiatives. This role serves as a critical link between transportation operations, carrier partners, distribution centers, finance, and cross-functional stakeholders to ensure a best-in-class customer delivery experience while optimizing transportation costs.
This role is foundational to maintaining a reliable and cost-effective parcel transportation network that supports millions of annual customer shipments. The position helps ensure operational excellence, drives data-based decision making, improves customer delivery outcomes, and supports strategic transportation initiatives across the A&F supply chain.
What Will You Be Doing?
Transportation Operations
- Monitor daily parcel carrier performance across North America transportation partners.
- Investigate and resolve transportation disruptions, service failures, late deliveries, and customer-impacting issues.
- Serve as a point of contact for operational escalations with internal stakeholders and external carriers.
- Support peak planning activities and execution readiness for high-volume periods.
- Track carrier service performance, transit times, and delivery commitments.
Analytics & Reporting
- Develop, maintain, and distribute transportation performance reporting and dashboards.
- Analyze shipping trends, cost drivers, volume forecasts, and carrier performance metrics.
- Identify opportunities to improve service, reduce transportation costs, and enhance customer experience.
- Perform root cause analysis on operational issues and provide actionable recommendations.
- Support budget planning, forecasting, and carrier financial analysis.
Carrier & Stakeholder Management
- Partner with carrier account teams to drive operational improvements and issue resolution.
- Participate in recurring business reviews and performance discussions with transportation providers.
- Collaborate with Distribution Centers, Customer Care, Finance, and Supply Chain teams.
- Ensure carrier compliance with contractual and operational expectations.
Process Improvement & Automation
- Identify manual processes and implement automation opportunities using tools such as Microsoft Power Platform and AI-enabled solutions.
- Document transportation processes, standard operating procedures, and best practices.
- Support testing and implementation of transportation initiatives, system enhancements, and network optimization projects.
- Drive continuous improvement efforts focused on efficiency, scalability, and operational excellence.
What Do You Need to Bring?
- Minimum 2 years of experience in transportation, logistics, supply chain, operations, analytics, or relevant experience.
- Experience working with parcel carriers and transportation networks.
- Background in retail, eCommerce, distribution, fulfillment operations, or relevant experience.
- Continuous improvement and project management experience a plus.
- Strong analytical and problem-solving abilities.
- Advanced Microsoft Excel skills.
- Experience with Power BI, Tableau, or similar reporting tools preferred.
- Familiarity with transportation management, parcel operations, or supply chain systems.
- Ability to interpret large data sets and translate findings into business recommendations.
- Strong attention to detail and sense of ownership.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication and stakeholder management skills.
- Comfortable balancing operational execution with strategic analysis.
Success Measures
- Carrier service performance and delivery experience.
- Operational issue resolution and escalation management.
- Transportation cost optimization opportunities identified and implemented.
- Reporting accuracy and actionable business insights.
- Process automation and continuous improvement contributions.
- Strong cross-functional partnership and stakeholder satisfaction.
Benefits & Perks
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly - with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
- Incentive bonus program
- 401(K) savings plan with company match
- Annual companywide review process
- Flexible spending accounts
- Medical, dental and vision insurance
- Life and disability insurance
- Associate assistance program
- Paid parental and adoption leave
- Access to fertility and adoption benefits through Carrot
- Access to mental health and wellness app, Headspace
- Paid Caregiver Leave
- Mobile Stipend
- Paid time off and one paid volunteer day per year, allowing you to give back to your community
- Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
- Seven associate wellness half days per year
- Merchandise discount on all of our brands
- Opportunities for career advancement, we believe in promoting from within
- Access to multiple Associate Resource Groups
- Global team of people who will celebrate you for being YOU!
Company Description
Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.
Learn more about A&F Co. by visiting our corporate website here.
ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.