Technology Change Manager - A&F Co.
Job Description:
The Technology Change Manager will lead change for complex, cross-functional technology initiatives (tools, data, AI). This role owns the end-to-end ADKAR lifecycle and ensures successful adoption of new ways of working by connecting change efforts to business outcomes and future-state goals.
What Will You Be Doing?
Key Responsibilities:
Change Planning & Execution (ADKAR)
- Own full ADKAR lifecycle: impact, risk, communications, training, adoption
- Conduct change impact and readiness assessments
- Identify risks/resistance and execute mitigation plans
- Own training strategy and deliverables (course outlines, curriculum, and training documentation)
- Deliver all change artifacts (comms, stakeholder plans, adoption tracking)
Agile Delivery Integration
- Align change work to Agile lifecycle (design → build → test → release → adoption)
- Embed change activities into project plans and sprint cycles
- Partner closely with product, tech, and project teams
Stakeholder Alignment & Communication
- Clearly articulate the “why” behind changes
- Build alignment across business + technology stakeholders
- Translate complex topics into clear, executive-ready storytelling (e.g., PPTs, comms)
- Drive engagement and buy-in at all levels
Strategic Thinking & Business Alignment
- Connect change efforts to business outcomes, operating model, and future state
- Identify adoption risks and influence solution/design improvements
- Monitor adoption metrics and adjust plans to improve outcomes
Leadership & Influence
- Coach leaders and teams through change
- Influence without authority across cross-functional teams
- Act as a trusted partner to both technologists and functional leaders
What Do You Need to Bring?
Required Qualifications (Must-Haves)
- Minimum 3 years of change management experience (non-negotiable)
- Proven experience executing end-to-end change (ADKAR or similar)
- Strong communication and executive storytelling skills
- Ability to build relationships and drive alignment across stakeholders
- Experience supporting enterprise technology or transformation initiatives
- Strong problem-solving and strategic thinking skills
- Ability to operate independently in a fast-paced, ambiguous environment
Preferred Qualifications (Nice-to-Haves)
- Change management certification (e.g., Prosci)
- Experience working in Agile / product delivery environments
- Exposure to large-scale digital, data, or AI transformations
Success Measures
- High adoption and effective use of new tools/processes
- Strong stakeholder alignment and positive feedback
- On-time delivery of change plans and deliverables
- Measurable improvement in adoption, engagement, and business outcomes
- Ability to proactively identify and mitigate adoption risks
Benefits & Perks
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly - with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
- Incentive bonus program
- 401(K) savings plan with company match
- Annual companywide review process
- Flexible spending accounts
- Medical, dental and vision insurance
- Life and disability insurance
- Associate assistance program
- Paid parental and adoption leave
- Access to fertility and adoption benefits through Carrot
- Access to mental health and wellness app, Headspace
- Paid Caregiver Leave
- Mobile Stipend
- Paid time off and one paid volunteer day per year, allowing you to give back to your community
- Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
- Seven associate wellness half days per year
- Merchandise discount on all of our brands
- Opportunities for career advancement, we believe in promoting from within
- Access to multiple Associate Resource Groups
- Global team of people who will celebrate you for being YOU!
Company Description
Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.
Learn more about A&F Co. by visiting our corporate website here.
ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.