{"id":2579116,"url":"https://alion.io/job/abilia-product-support-specialist-temporary-position","title":"Product Support Specialist (Temporary Position)","company":{"id":2561991,"name":"Abilia","domain":"abilia.com","url":"https://alion.io/company/abilia","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oslo, Norway"],"countries":["NO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-18T07:43:05Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-15T15:34:53Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"As a Product Support Specialist at Abilia, you’ll be a key support person for both customers and colleagues. You’ll work on the front lines of technical support and ensure that our users receive fast and effective assistance at both the first and second levels. This is a one-year temporary position to cover a leave of absence for one of our permanent employees.\nYour goal is to resolve issues efficiently, ensure positive customer experiences, and help make our products even better. You know what’s most urgent and prioritize accordingly, while documenting solutions so the entire team can improve together. We’re looking for someone who is proactive in their approach, takes initiative, identifies opportunities for improvement, and acts on them.\nResponsibilities:\nProvide technical support and troubleshooting for both hardware and software.\n\nPerform simple repairs and troubleshooting on electronic products.\n\nDeliver first-class service to both customers and internal contacts.\n\nHandle support cases via phone, email, and on-site at the customer’s location.\n\nDocument and follow up on cases in our case management system.\n\nHandle warranty and repair cases.\n\nCollaborate with third-line support and the development department to resolve more complex issues.\n\nShare knowledge with colleagues and build strong relationships with our customers.\n\nEnsure high customer satisfaction (NPS) and deliver in accordance with agreed-upon service levels (SLA).\n\nQualifications:\nExperience with technical support and customer service.\n\nPractical and technical understanding, and the ability to perform simple repairs\n\nA high degree of initiative, adaptability, and the ability to get things done.\n\nStrong proficiency with operating systems such as Windows, iOS, and Android.\n\nClass B driver’s license, as there will occasionally be a need to provide support and perform repairs on-site at the customer’s location.\n\nStrong verbal and written communication skills in a Scandinavian language and English.\n\nProficiency in German is also desirable, but not required.\n\nWho are you?\nYou are a solution-oriented and organized person who enjoys helping others and communicates well with those around you, whether they are customers or colleagues. You take ownership of your tasks, work independently when needed, and collaborate well with others. When faced with challenges, you don’t give up until you find a solution-preferably in a smart and efficient way. You’re curious, take initiative, and enjoy sharing knowledge with those around you.\nWe offer:\nAn exciting position with the opportunity to make a real difference in people’s lives.\n\nDiverse responsibilities with opportunities for personal and professional growth.\n\nComprehensive insurance benefits.\n\nThe opportunity to work for a company with a strong commitment to social responsibility and a positive work environment.\n\nApplication deadline: October 4, 2026\nWork location: Oslo\nFor further information, please contact Capus: Advisor Agnes Fyrand-Bakke (48 12 18 05 / ) or Advisor Fredrik Håve (95 84 31 75 / ).\nTo be considered for the position, you must submit your application via the “Apply Here” button. We look forward to hearing from you!","description_format":"text","description_chars":3231,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Telemedicine & Virtual Care","Mobility & Assistive Devices"],"lifecycle":[{"event":"open","at":"2026-10-15T01:12:52Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.617,"p_room":0.75,"age_days":26,"expected_fill_days":33,"reasons":["conf:4","win:late"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/abilia-product-support-specialist-temporary-position","json_url":"https://alion.io/job/abilia-product-support-specialist-temporary-position.json","meta":{"generated_at":"2026-10-15T18:51:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28525,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2561991},"rest":"https://alion.io/mcp/rest/get_company?id=2561991"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabilia-product-support-specialist-temporary-position"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabilia-product-support-specialist-temporary-position"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabilia-product-support-specialist-temporary-position"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abilia-product-support-specialist-temporary-position\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabilia-product-support-specialist-temporary-position"}]}