{"id":591855,"url":"https://alion.io/job/abinbev-intermediate-support-analyst","title":"Intermediate Support Analyst","company":{"id":3746,"name":"AB InBev","domain":"abinbev.com","url":"https://alion.io/company/abinbev","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":11,"ghost_share":0,"stale_share":0.545,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Campinas, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":58000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Azure Cosmos DB","optional":false},{"name":"BrowserStack","optional":false},{"name":"Confluence","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"LambdaTest","optional":false},{"name":"New Relic","optional":false},{"name":"Postman","optional":false},{"name":"Python","optional":false},{"name":"Service Desk","optional":false},{"name":"SQL","optional":false},{"name":"Agile","optional":true},{"name":"ChatGPT","optional":true},{"name":"Copilot","optional":true},{"name":"Cursor","optional":true},{"name":"Databricks","optional":true}],"status":"live","first_seen_at":"2026-09-10T12:31:48Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-07T08:54:28Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":57},"description":"About us\nAB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.\nAbout BEES \nJoin us to build the future of B2B commerce! \nBEES is AB InBev’s B2B platform. Through our ecosystem, merchants and retailers across 29 countries can stock their businesses quickly, easily, and securely. \nAt BEES, we dream big, lead with purpose, and develop technology that transforms the way retailers and sellers grow. \nEvery line of code and every partnership is built in service of a single mission: to make commerce better for retailers and sellers around the world. Here, your work is not just important. It makes a difference! \nWhat you will do:\nOwn the end-to-end resolution of production incidents and service requests for live digitalapplications and products; participate in and contribute to root cause analysis for recurring issues.\nTriage and troubleshoot application, data, and integration issues; document evidence (logs, traces, queries, API behavior) to support diagnosis and handoff to specialists when needed.\nParticipate in war rooms for critical incidents, helping drive resolution and communicatingclearly with stakeholders throughout the event.\nMonitor incident and request queues, prioritize work, and act proactively to meet SLAs and reduce customer impact.\nFollow and improve IT service management processes and procedures aligned with ITIL (Incident, Problem, Change, and Knowledge Management).\nMaintain and evolve SOPs, runbooks, and knowledge base content in Confluence after incident resolution and reviews.\nAnalyze incident trends and current tooling/processes to identify improvements that reduce recurrence and improve reliability of the application layer.\nMentor junior analysts on diagnosis, tooling, documentation, and best practices.\nPrepare and present operational reports and metrics to leadership where required.\nSupport onboarding and training of new team members; collaborate daily with engineering QA, product, and project stakeholders.\nWe are looking for people with: \n\nUniversity degree in courses related to computing such as Computer Engineering, Computer Science, Information Systems, or Systems Analysis and Development (or equivalent professional experience in application support).\nSolid experience in production application support or technical operations for software/digitalproducts at scale.\nStrong problem-solving, critical thinking, systems thinking, and learning agility (comfort adopting new product areas, data sources, and tools).\nKnowledge of SQL and of relational and non-relational (NoSQL) databases for investigation and validation, including hands-on use where needed (e.g. MongoDB and/or Cosmos DB).\nFamiliarity withmobile app testing on Android and iOS -using local simulators/emulators and/or cloud device and browser testing platforms (e.g. LambdaTest, BrowserStack)-to reproduce and validate user-impacting issues.\nAPIs and practical use of tools such as Postman for reproduction and troubleshooting.\nUnderstanding of cloud computing concepts (Azure and/or AWS), microservices, messaging /MQ concepts, and observability (e.g. APM, distributed tracing); hands-on experience with New Relic is a strong plus.\nExperience with Jira (e.g. JSM, Software, service desk workflows) and Confluence for ticketing, documentation, and knowledge management.\nProgramming logic and ability to run or adapt Python scripts (e.g. in VS Code) for diagnostics or light automation; broader programming experience is a plus.\nFamiliarity with Databricks (or similar) for data analysis in support investigations is a plus.\nConfident use of AI assistants (e.g. ChatGPT, Copilot, Cursor) for research, drafting, and analysis-with sound judgment and verification.\nAdvanced communication skills in English (written and spoken).\nExperience with Agile projects or delivery environments.\nWho should apply? \nAbility to work under pressure and manage multiple priorities during incidents and peak volume.\nStrong analytical and problem-solving skills applied to business rules, data flows, and user impacting defects.\nExcellent communication and interpersonal skills with both technical and non-technical audiences.\nAbility to work in a team-oriented, collaborative environment aligned with development and product teams.\nHigh level of self-motivation and willingness to make a measurable difference in stability and customer experience. \nAutonomy, accountability, and a strong desire to learn continuously.\nPlease note: This position follows a shift-based work schedule. Specific shift details will be shared during the initial contact with our recruitment team.\nWhat We Offer:\nPerformance-based bonus*\nAttendance Bonus* \nPrivate pension plan\nMeal Allowance\nCasual office and dress code\nDays off*\nHealth, dental, and life insurance\nMedicines discounts\nGympass partnership\nChildcare subsidies\nDiscounts on Ambev products*\nClube Ben partnership\nScholarship*\nSchool materials assurance\nLanguage and training platforms\nTransport allowance\n*Rules applied","description_format":"text","description_chars":5161,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Brewing & Beer"],"lifecycle":[{"event":"open","at":"2026-09-10T12:45:27Z"},{"event":"close","at":"2026-10-30T20:51:44Z"},{"event":"reopen","at":"2026-11-04T15:12:11Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.581,"p_room":0.55,"age_days":57,"expected_fill_days":50,"reasons":["conf:0","stale_co","velocity","win:tail"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/abinbev-intermediate-support-analyst","json_url":"https://alion.io/job/abinbev-intermediate-support-analyst.json","meta":{"generated_at":"2026-11-07T12:05:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13088,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3746},"rest":"https://alion.io/mcp/rest/get_company?id=3746"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabinbev-intermediate-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabinbev-intermediate-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabinbev-intermediate-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abinbev-intermediate-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabinbev-intermediate-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":591855}},{"tool":"search_jobs","arguments":{"company":"abinbev.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":591855},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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