{"id":142408,"url":"https://alion.io/job/abinbev-product-manager-cx-specialist-2","title":"Product Manager - CX Specialist","company":{"id":3746,"name":"AB InBev","domain":"abinbev.com","url":"https://alion.io/company/abinbev","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Product","role_family":"Product","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":119000,"period":"year","method":"role_country_seniority_unknown","sample_n":16},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Databricks","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-27T17:04:36Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-11-02T11:22:22Z","board_verified":true,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":66},"description":"About us\nAB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.\nAbout AB InBev Growth Group\nCreated in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.\nIn addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft.\nWe are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.\nAbout the role: \nWe are seeking a passionate and detail-oriented Customer Experience Specialist for Data Products to join our dynamic team. In this role, you will be responsible for enhancing the user experience of our AI-driven data products within the BEES apps ecosystem. You will work closely with cross-functional teams, including data scientists, product managers, and customer support, to ensure our AI models meet and exceed user expectations.\nWhat you'll do: \nUser Experience Enhancement: Analyze user feedback and data to identify pain points and areas for improvement in the interaction with our AI models.\nCustomer Support Collaboration: Work alongside customer support teams to address user issues related to data products, providing insights and solutions to improve user satisfaction.\nFeedback Loop Management: Establish and maintain a feedback loop with users to gather insights and continuously refine AI model performance.\nTraining & Documentation: Develop and deliver training materials and documentation to help users understand and effectively utilize our data products.\nPerformance Monitoring: Monitor the performance of AI models in real-time, ensuring they meet quality standards and user needs.\nCross-Functional Collaboration: Collaborate with data scientists and product managers to influence the design and functionality of AI models based on user feedback.\nCustomer Advocacy: Act as the voice of the customer within the organization, advocating for user-centric improvements to our data products.\nStakeholder Alignment & Communication: Act as a key point of contact for stakeholder alignment, both within and outside Global Headquarters, ensuring shared understanding of metrics, results, and priorities.\nWhat you'll need:\nGood knowledge ofBusiness Intelligence concepts, including metrics, data models, and visualization best practices.\nGood knowledge ofCustomer Experience concepts, including metrics, standard processes, and best practices.\nStrong analytical profile, with experience or familiarity with Databricks, data analytics environments, and programming in SQL or Python for analytical autonomy.\nAbility to work in close partnership with Product Managers and business stakeholders.\nAdvanced English to collaborate with global teams.\nExcellent verbal and written communication skills, with the ability to translate data into clear business narratives.\nStrong analytical and problem-solving skills, with a proactive approach to identifying and addressing user issues.\nMore about you:\nPrevious experience working closely with Product, Data, Commercial, or CX teams.\nStrong business or CX acumen and a data-driven decision-making mindset.\nExperience in cross-functional environments.\nWhat We Offer:\nPerformance based bonus*\nAttendance Bonus* \nPrivate pension plan\nMeal Allowance\nCasual office and dress code\nDays off*\nHealth, dental, and life insurance\nMedicines discounts\nWellHub partnership\nChildcare subsidies\nDiscounts on Ambev products*\nClube Ben partnership\nScholarship*\nSchool materials assurance\nLanguage and training platforms\nTransport allowance\n*Rules applied\nEqual Opportunity & Affirmative Action:\nAB InBev Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon of race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics.\nThe following fields are optional, but anticipate the information for your registration*.\nRemember: your data will never be used as elimination criteria in selection processes. With them, AB InBev Growth Group is able to analyze diversity and reduce biases in selection processes. We want to contribute to changing this reality by being an inclusive company. \nFor more information: www.abinbev.com","description_format":"text","description_chars":4934,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities","Life insurance","Performance based bonus"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Brewing & Beer"],"lifecycle":[{"event":"open","at":"2026-08-27T17:04:36Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.41,"p_room":0.44,"age_days":66,"expected_fill_days":50,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/abinbev-product-manager-cx-specialist-2","json_url":"https://alion.io/job/abinbev-product-manager-cx-specialist-2.json","meta":{"generated_at":"2026-11-02T14:00:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19174,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3746},"rest":"https://alion.io/mcp/rest/get_company?id=3746"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabinbev-product-manager-cx-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabinbev-product-manager-cx-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabinbev-product-manager-cx-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abinbev-product-manager-cx-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabinbev-product-manager-cx-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":142408}},{"tool":"search_jobs","arguments":{"company":"abinbev.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":142408},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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