{"id":3679481,"url":"https://alion.io/job/abl-technical-support-l2-english","title":"Technical Support L2 (English)","company":{"id":1885611,"name":"ABL","domain":"abl.de","url":"https://alion.io/company/abl-de","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"A","score":91,"open_postings":6,"ghost_share":0,"stale_share":0.167,"repost_share":0,"time_to_fill_p50_days":85,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T12:35:50Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-08T07:07:50Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.\nIn 2021, we were listed on the New York Stock Exchange (NYSE WBX), allowing us to garner acclaim and win prestigious design awards (the IF Design, Good Design, and RedDot Awards).\nIn 2022, we acquired ARES (an assembly electronics company) and COIL (Installers of turnkey EV charging solutions). One year later, in 2023, we acquired ABL, the leading German EV charger manufacturer, which has allowed us to have a stronger presence in Europe.\nGet in charge with Wallbox!\nThe role\nWe are seeking a proactive, hands-on Technical SupportL2 Services .You will be responsible for ensuring operational excellence and maximizing partner/installer satisfaction, providing advanced technical support for DC and AC charging solutions across the region.\nYour core mission is to turn technical urgency into high-value solutions quickly, acting as the critical bridge between Customer Success Manager and Headquarters Services team.\nResponsibilities:\n1. Advanced Technical Support & Troubleshooting\nYour primary responsibilities focus on advanced resolution, field enablement, and operational improvement:\nServe as the primary regional escalation point for installers, distributors, and CPOs.\nOwn diagnosis and resolution of complex hardware, firmware, connectivity, and OCPP-related issues.\nPerform deep log analysis and remote diagnostics to resolve cases efficiently and prevent repeat incidents.\nSupport commissioning, maintenance, and troubleshooting efforts to ensure maximum product uptime and service quality.\n2. Service Performance Improvement\nWork closely with the Customer Service Manager (CSM) to identify service gaps and implement technical solutions that improve customer experience and operational KPIs.\nDocument recurring issues and contribute to the creation of troubleshooting guides, known-issue logs, and best-practice materials.\n3. Strategic Escalation Management\nManage and expedite regional technical escalations by coordinating directly with HQ Service Engineering (L3).\nPrepare clear and technically detailed escalation packages, ensuring fast resolution and clear communication throughout the process.\n4. Field Enablement & Partner Confidence\nLead technical training, onboarding, and certification sessions for installers and service partners.\nProvide structured, expert guidance that increases partner and installer confidence and reduces installation-related errors.\nSupport critical deployments remotely and occasionally on-site when needed.\n6. Documentation & Knowledge Management\nMaintain accurate technical documentation for the region and contribute to global knowledge bases.\nShare learnings and insights with global Service teams to ensure alignment and drive continuous improvement.\nRequirements:\nExperience: Minimum 3-5 years in Technical Support (L2/L3), preferably within the EV Charging / e-Mobility industry.\nTechnical Depth: Proficient in AC/DC power systems, electrical troubleshooting, and reading wiring diagrams.\nLanguage Skills: Mandatory fluency in English (written and verbal). \nAnalytical Skills: Proven ability to perform Root Cause Analysis (RCA) and provide practical, hands-on solutions.\nNice to have experience utilizing Salesforce and ticketing systems for rigorous case documentation.\nTravel: Willingness and availability for travel within the assigned region for on-site support.\nWhy Join Wallbox?\nIf you’re passionate about the future of EVs, excited by new business development, and eager to be part of a thriving company at the forefront of the green energy revolution, we want to hear from you!\nBenefits:\nFlexible working hours\nHybrid work schedule and half Fridays\nFirst-class private health insurance\nFlexible compensation tickets valid for transportation, childcare, and restaurant/food delivery apps\nVariety of breakfast and lunch dishes, every day, at a discounted price at our canteen\nPlease submit your resume in English\n*At Wallbox, we are dedicated to providing equal employment opportunities regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. 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