{"id":3906225,"url":"https://alion.io/job/ablelight-manager-residential-operations-program-manager","title":"Manager Residential Operations (Program Manager)","company":{"id":1952409,"name":"AbleLight","domain":"ablelight.org","url":"https://alion.io/company/ablelight","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Louis, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T07:00:00Z","employer_posted_date":"2026-11-07","last_verified_at":"2026-11-07T03:18:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary\nThe primary responsibility is to lead the team that delivers person centered care and services to those we support in a residential setting to fulfill our purpose for existing “We believe the world shines brighter when people with developmental disabilities achieve their full potential.”\nEssential Duties\n60% Talent, Leadership & Results\n• Align the passion and talents of others and create a culture and environment where teams and individuals can thrive. Partner with operational leaders, human resources, quality, and nursing to:\nHire, welcome, onboard, and mentor new colleagues on the team.\nFacilitate regular meetings and support required training needed to assure the support, quality, and compliance expectations doe the individual we support.\nDevelop the schedule for program DSPs and Lead DSPs as required.\nIdentify ways to remove barriers, achieve results, and achieve high levels of engagement.\nActively and intentionally show recognition and appreciation for staff efforts.\n• Identify additional training and development needs for all staff as part of Quarterly Connections, coaching in the moment for performance.\n• Be the resource for any DSP and Lead DSP colleagues, persons we support, or parents & guardians in the home if local home efforts to resolve a topic are not successful.\n• Demonstrate positive leadership behaviors leading the way through individual behaviors & example to develop individuals, empower teams, and promote collaboration.\n25% Program Leadership\n• Effectively engage in the admission of individuals supported with the completion of Person Focused Worksheet (PFW), individual support plans (ISP / PSP) documentation and any other required procedures and documentation.• Complete required Medicaid redeterminations and renewal submissions.\n• Positively influence the program with a focus on budget and metrics to grow residential services and to achieve our balanced scorecard results by maintaining a strong and collaborative working partnership with all colleagues, leadership, PWS, and parents & guardians.\n• Ensure standard AbleLight operating procedures and any related state and local regulations and expectations are implemented consistently and in collaboration with operational leaders and colleagues across the homes in your area of accountability.\n• Manage facilities and property through regular home inspections and vehicle maintenance.\n• Complete all individual training and development and manage the training compliance of direct reports required by local, state, federal and AbleLight policies and procedures.\n• Bring recommendations forward related to quality and process improvements for our employees and those we serve to enhance standard operating.\n15% Person Centered Care and Services\n• Ensure timely, comprehensive, and objective documentation both personally and for direct reports through the review of entries into our health information technology, human resource technology.\n• Track, monitor and update Individual Support Plans (ISP/PSP) created in collaboration with the person we support, parents & guardians, external clinical or local/state representative & providers, internal partners in nursing and quality, and operational leadership.\n• Responsible for Parent Guardian communication and documentation.\n• Deliver person centered care and services to those we are blessed to serve.\nThe above reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.\nKnowledge, Skill, and Abilities for Success in the Role\nKnowledge: Theoretical or practical understanding of a subject acquired and increases through experience. Skills: Proficiencies developed through training, practice, or experience. Abilities: The level and quality of being able to do something improved with training and experience.\n• Knowledge – serving others, giving & receiving feedback, holding self & others accountable.\n• Skills – collaboration, listening skills, conflict resolution, and leveraging technology to the fullest.\n• Ability – quality and continuous improvement of self and processes.\nOur Values – The “Way” We Work\nMission First We are called to support others to flourish and that deserves our full energy, commitment, and focus.\nOne AbleLight We are ONE TEAM working together to advance quality. We value collaboration, accountability, transparency, and courage.\nChristian Love We are guided by our Christian Faith because all people have infinite value. We welcome and love every person, we act with empathy, grace, dignity, and patience.\nMinimum Job Qualifications\n• Education: High school diploma or GED required. Bachelor's degree preferred, or equivalent four years of relevant IDD experience (may vary by state).\n• Experience: Four Years of Supervisory or Case Management Experience (may vary by state). Two to three years of previous leadership experience. Two to three years of IDD experience.\nTravel/Flexibility Ability to be flexible on hours and residential settings in your local community to assist colleagues and those we serve.","description_format":"text","description_chars":5140,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Disability Support Services"],"lifecycle":[{"event":"open","at":"2026-11-07T03:18:18Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/ablelight-manager-residential-operations-program-manager","json_url":"https://alion.io/job/ablelight-manager-residential-operations-program-manager.json","meta":{"generated_at":"2026-11-07T06:06:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14778,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1952409},"rest":"https://alion.io/mcp/rest/get_company?id=1952409"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fablelight-manager-residential-operations-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fablelight-manager-residential-operations-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fablelight-manager-residential-operations-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ablelight-manager-residential-operations-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fablelight-manager-residential-operations-program-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3906225}},{"tool":"search_jobs","arguments":{"company":"ablelight.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3906225},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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