{"id":3581085,"url":"https://alion.io/job/abm-industries-custodial-account-manager","title":"Custodial Account Manager","company":{"id":6848,"name":"ABM Industries","domain":"abm.com","url":"https://alion.io/company/abm-industries","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":92,"open_postings":80,"ghost_share":0,"stale_share":0.488,"repost_share":0.05,"time_to_fill_p50_days":17,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-27T19:55:23Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-05T00:26:07Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"The Account Manager is responsible for overseeing janitorial operations and client relationships. This position ensures service excellence, contract compliance, employee engagement, safety performance, and financial results. The Account Manager serves as the primary liaison between clients and operations teams, working to maintain high customer satisfaction while achieving business objectives.\nPay: $90,000-95,000\nThe pay listed is the salary range for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.\nBenefit Information:\nABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Annual Benefits-Staff and Management\n backgroundColor: params.backgroundColor,\nbackgroundImage: backgroundSrc,\nborderRadius: borderRadius,\nmaxWidth:maxWidth,\nheight: height },\nclass: 'cc-column--' + size() + className\" style=\"background-color: rgba(255, 255, 255, 0); background-position: center top; background-size: cover; border: 0px; flex: 1 0 0%; font: inherit; margin: 0px; max-width: 100%; padding: 0px; position: relative; scrollbar-width: thin; vertical-align: baseline;\">\nclass: customizationParams.commonParams.cssClass,\nattr: { id: customizationParams.commonParams.cssId },\ncustomStyles: customizationParams.commonParams,\n\" style=\"border: 0px; font: inherit; margin: 1em 0px 0px !important; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\">\nResponsibilities\nManage day-to-day janitorial operations for assigned customer accounts.\n\nDevelop and maintain strong client relationships through regular communication and site visits.\n\nEnsure all services are delivered according to contract specifications, company standards, and customer expectations.\n\nConduct routine quality inspections and implement corrective actions as necessary.\n\nMonitor account performance, customer satisfaction, and service metrics.\n\nRecruit, hire, train, develop, and retain janitorial team members and supervisors.\n\nManage employee scheduling, staffing levels, attendance, and labor utilization.\n\nEnsure compliance with all company policies, client requirements, and safety regulations.\n\nInvestigate and resolve customer concerns, complaints, and service issues in a timely manner.\n\nOversee inventory management for cleaning supplies, equipment, and consumable products.\n\nManage operating budgets, labor costs, and account profitability.\n\nReview payroll, labor hours, and operational reports for accuracy and efficiency.\n\nIdentify opportunities for service enhancements, contract growth, and additional revenue.\n\nCoordinate special projects, floor care services, seasonal work, and emergency response activities.\n\nMaintain accurate operational records and prepare management reports as required.\n\nbackgroundColor: params.backgroundColor,\nbackgroundImage: backgroundSrc,\nborderRadius: borderRadius,\nmaxWidth:maxWidth,\nheight: height },\nclass: 'cc-column--' + size() + className\" style=\"background-color: rgba(255, 255, 255, 0); background-position: center top; background-size: cover; border: 0px; flex: 1 0 0%; font: inherit; margin: 0px; max-width: 100%; padding: 0px; position: relative; scrollbar-color: rgba(49, 45, 42, 0.15) rgba(0, 0, 0, 0); scrollbar-width: thin; vertical-align: baseline;\">\nclass: customizationParams.commonParams.cssClass,\nattr: { id: customizationParams.commonParams.cssId },\ncustomStyles: customizationParams.commonParams,\n\" style=\"border: 0px; font: inherit; margin: 1em 0px 0px !important; padding: 0px; scrollbar-color: rgba(49, 45, 42, 0.15) rgba(0, 0, 0, 0); scrollbar-width: thin; vertical-align: baseline;\">\nRequired\nHigh school diploma or GED required; associate's or bachelor's degree preferred.\n\nMinimum 4 years of management experience in janitorial, facility services, custodial, hospitality, or related operations.\n\nProven experience managing client relationships and service delivery.\n\nStrong leadership, organizational, and problem-solving skills.\n\nProficiency with Microsoft Office Suite and business management systems.\n\nPreferred\nBilingual English/Spanish.\n\nKnowledge of floor care, carpet care, green cleaning practices, and industry standards.\n\nExperience with budgeting, labor management, and P&L accountability.\n\nPhysical Requirements\nAbility to walk and inspect facilities for extended periods.\n\nAbility to lift up to 40 pounds occasionally.\n\nFrequent standing, bending, reaching, and climbing stairs.\n\nAbility to work flexible schedules, including evenings, weekends, and holidays when 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