{"id":3211990,"url":"https://alion.io/job/abm-industries-customer-service-manager","title":"Customer Service Manager","company":{"id":6848,"name":"ABM Industries","domain":"abm.com","url":"https://alion.io/company/abm-industries","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":90,"open_postings":57,"ghost_share":0,"stale_share":0.579,"repost_share":0.018,"time_to_fill_p50_days":15,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minneapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-20T19:42:16Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-27T13:01:01Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"The Customer Service Manager will provide best-in-class customer service to our clients and maintaining customer service procedures will be the focus. Creating, training, mentoring a team of professionals to act as extensions of our client. Provide oversight to the whole Customer Care Center team for all related needs in all client facilities. Provide appropriate oversight for staff development/performance, collaboration with all departments, and adherence to all policies, procedures, and reporting requirements.\nPay: $60,000 - $70,000\nThe pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.\nYou may be eligible to participate in a Company incentive or bonus program.\nBenefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management\n Working Hours and Reporting for DutyFlexibility and fluctuation of shifts and hours should/will be expected and will be required in some cases based on business demands. Primary shift and hours will be Monday -Friday 8AM - 5PM. Weekly hours expected will be 45-50 hours.\nNotice of fluctuations in the working schedule should be directed to the CCC Managers Direct Supervisor and require pre-approval. Schedules may be adjusted to meet the needs of major events, staffing fluctuations and training needs as determined.\nYou must start your shift rested and ready to work in approved working attire for your position. See office rules for descriptions of acceptable working attire.\n\nOperate Facilities Within Approved ParametersKnow and understand all applicable requirements the Client expects and ensure CCC Team works within those parameters. \nEnsure CCC Team follow all standard operating procedures (SOP).\nCollaborate with all departments and vendors, delivering brand excellence that drives improvement, cost reduction, and revenue growth.\nAbility to report on any budgetary variances, technical issues/outages, or any other anomalous event that may arise.\n\nOversee Customer Service Documentation and TrainingDevelop extensive customer service documentation for use by both CCC staff and all other customer service staff within the parking system.\nDevelop and conduct regular training for both CCC staff and all other customer service staff within the parking system.\n\nDevelop and Maintain Working Relationships with Client, Customers, and VendorsDevelop customer satisfaction goals and mentor the team to meet them.\nAddress customer concerns and recommend process or procedure improvements to enhance the customer experience.\nEvaluate current process and procedures to make recommendations for improvement. \n\nDocumenting and Reporting RequirementsAssess service statistics and prepare detailed reports on findings.\nReview and sign all required reports prepared by staff and ensure they are completed correctly and in a timely manner.\nProperly prepare and present proposals and recommendations for changes as new ideas or situations arise.\nEnsure that all incidents are properly documented and reported in a timely manner to the correct manager/Department. \nProperly document all meetings, training, or counseling’s completed and submit documentation to HR department for placement in permanent employee file.\n\nManage and Develop Staff. Hire, train, develop all CCC Agents and Supervisors.\nMaintain employee schedules and anticipate adjustments based on system trends and events.\nAbility to perform all tasks and duties of all subordinate roles. \nDelegate responsibilities to subordinates and check on work regularly. \nConduct regular meetings and training with each level of staff. \nMentor and counsel as appropriate.\n\nUse and Knowledge of Access Control and Mechanical Systems and Devices. The Manager is expected to be the subject matter expert of all access control equipment used by department personnel.Must be able to effectively train all departmental staff in the proper use of the access control systems and instruct staff to use the equipment as intended.\nAbility to effectively troubleshoot/evaluate all system dysfunctions and take action to correct in timely manner. Prepare reports and escalate issues for timely resolution with appropriate departments.\nThe manager must also know how to use programs and change functions that are available on some computer systems installed which operate equipment or are necessary for daily functions of the business. These may include but are not limited to the following examples:Skidata and other PARCS Systems.\nIntegraPark\nFlowbird\nAll supported reservation providers\nWindows PC usage to include Microsoft Office Suite of tools.\n\nBe willing and prepared to perform other duties as assigned to Including but not limited toConducting competition and rate surveys.\nAssist in the development of new training programs or processes/procedures.\nParticipate and complete any reasonable task requested of you by your manager. \n\n Education / Training / License (s) Required:Computer Literacy (Microsoft Suite of programs)\n4-year college degree, equivalent experience may substitute for degree.\nContinuing education credits in management or equivalent.\n\nExperience / Job KnowledgeThree years management experience in parking, call center, or high-volume customer service role \n\nPhysical demands include, but not limited to:Sit and/or stand for extended periods of time.\nReach with hands and arms.\nUse hands to write reports and operate computers and equipment.\nEffectively communicate with customers using Intercoms, Phone and Email\nLift or move up to 50 pounds occasionally.","description_format":"text","description_chars":5710,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-24T17:44:11Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3 · green card filings: 2","filings_12m":3,"filings_prev_12m":5,"green_card_filings_12m":2,"median_offered_wage_usd":144500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.583,"p_room":0.9,"age_days":6,"expected_fill_days":15,"reasons":["conf:2","stale_co","win:mid","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":true},"html_url":"https://alion.io/job/abm-industries-customer-service-manager","json_url":"https://alion.io/job/abm-industries-customer-service-manager.json","meta":{"generated_at":"2026-10-27T14:36:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3200,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6848},"rest":"https://alion.io/mcp/rest/get_company?id=6848"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabm-industries-customer-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabm-industries-customer-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabm-industries-customer-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abm-industries-customer-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabm-industries-customer-service-manager"}]}