{"id":293193,"url":"https://alion.io/job/abm-industries-inc-cleaning-lead","title":"Cleaning Lead","company":{"id":2284071,"name":"ABM UK","domain":"abm.co.uk","url":"https://alion.io/company/abm-co-uk","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":83,"open_postings":19,"ghost_share":0,"stale_share":0.684,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-29T05:49:05Z"}},"role":"HR","role_family":"HR","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":null,"currency":"GBP","period":"hour","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-09-03T00:00:00Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-29T07:24:39Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"LOCATION: 100 Bishopsgate, London, EC2N 4AA\nSHIFT PATTERN: Monday to Friday, between 6:00am and 7:00pm. Flexibility is required to meet business needs. Shifts are 9 hours per day (including a 1-hour unpaid break), 40 hours per week.\nPAY RATE: £20.46 per hour (approx. £42,500.00 per annum)\nIf you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help!\nThe Cleaning Lead will be managing the cleaning operation at a prestige site in the City of London. The site operates seven days per week and has a 24-hour operation. The Cleaning Lead will have day to day contact with the client and will be responsible for the complete running of the site cleaning operation which will include, operations, HR related process, management reporting, client liaison and the financial well being of the contract (to name a few).\nPurpose of the role\nThe Cleaning Lead is a key element in overseeing the daily running of the site from a cleaning perspective to ensure a welcoming, clean and safe environment whilst working closely with all teams. The Cleaning Lead is responsible for the implementation of the strategic direction for Cleaning\nOperations on site, building the operating model including enhanced clean regimes, recruiting and engaging the cleaning team all with a focus on enhancing guest experience. The Cleaning Lead must be a leader and a role model to the cleaning team on site ensuring an engaged and positive culture while maintaining a well-run effective and innovate cleaning operation.\nThe job holder will be part of the duty management team and will oversee a team of cleaning / presentation operatives who work on a shift basis, ensuring all facilities remain well presented, safe and clean at all times. He/ she will be the guardian to ensure that all are fit for purpose and all colleagues are compliant with the standards and behaviours. The Cleaning Lead will ensure the cleaning operation achieves the high standards and positive interactions with customers.\nKey Responsibilities/Accountabilities:\nLead the Cleaning / Presentation team to ensure there is a positive, motivational, supportive working environment. \nEnsure advanced planning of all cleaning operations including periodic tasks with clear schedules and sign off of all duties and tasks complete \nA focus on training and development of the team to establish good working practices with a vision and focus on both cleaning operation and creating meaningful positive customer experience interactions \nEnsuring excellence for Cleaning operations throughout SJQ includes, but not limited to: \n- Security, Health and Safety and compliance\n- Cleaning standards\n- Colleague Grooming and presentation\n- Guest and Staff Interaction & Staff courtesy\n- Ambience\n- Best Practice and Innovation\nEnsure high standards are always achieved, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered. \nTake full ownership and manage to conclusion all cleaning feedbacks or complaints. \nFocus on strategic planning and implementation of best practice initiatives and innovation ensuring we remain at the forefront of cleaning and operational practices. \nEnsure the cleaning and presentation team are equipped and have the knowledge to positively impact the guest experience for all estate users daily \nWork closely with all stakeholders and departments, adding value and promoting team work throughout. \nManage and report on all cleaning operational budgets with full transparency including forecasted spends. \nTo control the delivery of the colleague’s rosters, completion of payroll and correct manning levels ensuring compliance is always maintained \nLead and advise the team in managing absence and holiday records including sickness and annual leave for all colleagues \nCarry out and manage daily centre audits to ensure high standards of cleanliness and safe environment is always evident throughout the centre \nManage recruitment, induction training, developing, and retaining of colleagues and ensure continued ongoing focus and report on monthly \nEnsure adequate quality performance measures (KPI’s/SLA’s) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all \nConduct quality audits to ensure service delivery adheres to the requirements of ISO9001 and that outcome achieves / exceed client expectations \nEnsure strict compliance to the Data Protection Act, GDPR and associated regulations \nDelivery excellent leadership, communication and motivation to the site-based team including communicating daily so that a sound communication channel exists in order that team goals can be achieved. \nEnsure on-site Supervision Team manage their teams ensuring they are fully conversant with their individual tasks and responsibilities. \nTeam Management\nLead and support a number of direct reports, including holding regular one-to-ones, and creating development plans for the team. \nBe part of duty management rota. \nEnsure the team deliver exceptional operational standards along with excellent and meaningful guest interaction \nAlways ensure effective and consistent communication throughout the team with the assistance of the Operational Supervision Team \nWork with the Senior leadership team and Operations management team to forward plan staffing ensuring capacity is met, with particular attention paid to how the service is scaled during peak without sacrificing on SLAs. \nEnsuring all team members are valued employees and have clear development plans. \nWork alongside HR and Learning and Development teams to deliver Guest Experience training for all colleagues and participate, where necessary. \nEncourage training which empowers the team and gets new team members up to speed and achieve scale during peak quickly. World class customer service being the goal. \nIdentify training needs for your direct reports and work with the SLT on training plans for the Cleaning /Presentation Operational team. \nCommunication\nEnsure effective operational communication including meetings, handovers and reporting. \nAttend daily/weekly/monthly business progress meetings and team meetings as required. \nWritten reports to aid in company communication both internally and externally should prove concise and sound. \nCommunication of the Business Plan objectives should be applied to all levels of the business. \nBrand Enhancement\nEnsure that the Centre Brand Guidelines are always adhered to and develop the team to deliver first class customer service. \nEnsure close liaison with the senior leadership team including Operational Management \nConsistently exceed customer expectations and deliver long term, sustainable customer satisfaction both internally and externally. \nSatisfy guest expectations of value by understanding the relative importance they place on quality of services and facilities. \nGeneral Responsibilities\nBe continuously on the look-out for new world-class services and systems that would enhance our cleaning operation and guest experience offering \nLead the cleaning and presentation standards throughout the estate ensuring continuous improvement and review throughout \nEnsure that Standards of Excellence are consistent in all our cleaning and presentation standards \nThe success of the function is measured by specific KPIs. \nBackground & Skills\nPreferred experience in similar role ideally within either the Retail, Hotel or Tourism and Travel industries. \nAble to manage complexity and able to deliver with short deadlines. \nOutstanding stakeholder management, strong relationship building and influencing skills. \nAbility to work in a team environment and autonomously. High energy, calm under pressure, real team player. \nDemonstrates drive, resilience, open and innovation when working in a dynamic and fast paced environment. Decisive and collaborative in equal measures. \nExperience in managing and coordinating crisis and emergency response. \nExcellent verbal, written, interpersonal & communication skills. \nFluent in English, other European languages would be desirable. \nRequirements - Personal Characteristics\nAble to work weekends/late nights, shift cover to ensure full management of our operation \nAble to have difficult conversations, clearly explains initiatives in sufficient detail to gain understanding, and the support of internal and external customers and partners. \nConsidered a ‘go to’ person recognised as a role model internally and externally. \nCredible across service areas, creates positive working environments, manages conflict. \nDemonstrates high personal standards, able to identify positive behaviours in others. \nDemonstrates consistent excellence in standards, behaviours, knowledge and skills. \nDevelops knowledge and skills of others to deliver objectives. \nExperienced in influencing people, including people senior to their role. \nExperienced in training, coaching and developing others. \nInnovative and creative, challenges accepted beliefs. \nMotivated to participate in development opportunities that increase capability and performance. \nSelf - aware, positive interpersonal skills yet determined. Bounces back after setbacks. \nWilling to integrate across service areas, cross functional customer experience improvements are developed and implemented to the benefit of the organisation. \nRequirements\nMicrosoft Outlook, Word, Excel, PowerPoint. \nProven experience in operational management \nProven experience in developing others. \nBICSc qualification \nIOSH (desirable, but not essential)","description_format":"text","description_chars":9716,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Services","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-09-05T14:33:11Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.529,"p_room":0.44,"age_days":56,"expected_fill_days":43,"reasons":["conf:2","stale_co","urgency","win:tail","crowd:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":54000,"is_top_pay":false},"html_url":"https://alion.io/job/abm-industries-inc-cleaning-lead","json_url":"https://alion.io/job/abm-industries-inc-cleaning-lead.json","meta":{"generated_at":"2026-10-29T09:00:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13613,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2284071},"rest":"https://alion.io/mcp/rest/get_company?id=2284071"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabm-industries-inc-cleaning-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabm-industries-inc-cleaning-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabm-industries-inc-cleaning-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abm-industries-inc-cleaning-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabm-industries-inc-cleaning-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":293193}},{"tool":"search_jobs","arguments":{"company":"abm.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":293193},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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