{"id":3189891,"url":"https://alion.io/job/abm-industries-operations-manager-passenger-services","title":"Operations Manager Passenger Services","company":{"id":6848,"name":"ABM Industries","domain":"abm.com","url":"https://alion.io/company/abm-industries","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":90,"open_postings":57,"ghost_share":0,"stale_share":0.579,"repost_share":0.018,"time_to_fill_p50_days":15,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":72384,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":72384},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-21T22:55:38Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-28T00:03:03Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"The Operations Manager, Passenger Assist oversees the daily delivery of wheelchair, mobility, and passenger-escort services at the assigned airport station. This hands-on leader manages staffing, dispatch, safety, service performance, equipment readiness, employee development, and airline relationships. The role requires a visible presence in the terminal and calm, decisive leadership during peak flight banks and irregular operations.\nHours: Afternoon Hours, Requires Weekend Availability\nPay: $72,384 / Annually\nThe pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.\nYou may be eligible to participate in a Company incentive or bonus program.\nBenefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit\nRecruiting Flyer - Staff & Mgmt\n What You Will Do\nLead daily Passenger Assist operations across terminals, gates, security checkpoints, baggage claim, curbside areas, and other designated service locations.\n\nPlan and adjust staffing based on flight schedules, service demand, employee callouts, gate changes, cancellations, delays, and weather.\n\nOversee dispatch activity to ensure assistance requests are assigned, monitored, escalated, and completed within service standards.\n\nMonitor passenger wait times and resolve delayed pickups, missed connections, complaints, equipment issues, and other service failures.\n\nCoach supervisors, leads, dispatchers, and frontline employees on safety, attendance, service quality, productivity, and respectful passenger interactions.\n\nConduct safety observations, equipment inspections, incident investigations, and corrective-action follow-up.\n\nMaintain compliance with company policies, airline procedures, airport security requirements, badging rules, and required training.\n\nBuild effective relationships with airline station leadership, airport partners, security personnel, vendors, and internal support teams.\n\nManage labor, overtime, timekeeping, supplies, equipment, and other controllable operating expenses.\n\nTrack service, safety, staffing, training, customer, and equipment metrics; use results to improve performance.\n\nWhat You Bring\nHigh school diploma or equivalent.\n\nThree or more years of progressively responsible experience in airport, airline, ground-handling, passenger-assistance, transportation, hospitality, or another high-volume service operation.\n\nTwo or more years of frontline supervisory or management experience, including responsibility for staffing, employee performance, and customer escalations.\n\nAbility to interpret flight schedules, staffing plans, service data, and operational reports.\n\nProficiency with Microsoft Outlook, Word, Excel, Teams, and workforce-management, timekeeping, or dispatch systems.\n\nAbility to obtain and maintain required airport badges, clearances, and access privileges.\n\nAvailability to work early mornings, evenings, overnights, weekends, holidays, and extended hours based on operational needs.\n\nHow Success Is Measured\nPassengers wait and response times\nOn-time completion\nMissed or delayed pickups\nCustomer feedback\nSafety incidents and near misses\nAttendance and turnover\nTraining and badging compliance\nEquipment availability\nOvertime and labor productivity\nCorrective-action completion\n Preferred Qualifications\nAirport, airline, ground-handling, or wheelchair and mobility-assistance management experience.\n\nAssociate or bachelor’s degree in Aviation Management, Business Administration, Hospitality, Transportation, Operations Management, or a related field.\n\nExperience with service-level agreements, labor forecasting, union operations, and passenger-assistance or dispatch platforms.\n\nBilingual or multilingual communication skills relevant to the station’s passenger population.\n\nWork Environment and Physical Requirements\nThis role regularly works throughout terminals, concourses, gates, passenger boarding bridges, checkpoints, baggage-claim areas, curbside zones, offices, and equipment-storage areas. The manager must be able to stand and walk for extended periods; communicate by radio, telephone, mobile device, and in person; work around crowds, announcements, moving equipment, and changing temperatures; and occasionally maneuver an unoccupied manual wheelchair or lift operational supplies up to [verified weight] pounds. Essential functions may be performed with or without reasonable accommodation.","description_format":"text","description_chars":4534,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-24T01:24:26Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3 · green card filings: 2","filings_12m":3,"filings_prev_12m":5,"green_card_filings_12m":2,"median_offered_wage_usd":144500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.583,"p_room":0.9,"age_days":5,"expected_fill_days":15,"reasons":["conf:2","stale_co","win:mid","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":72384,"is_top_pay":false},"html_url":"https://alion.io/job/abm-industries-operations-manager-passenger-services","json_url":"https://alion.io/job/abm-industries-operations-manager-passenger-services.json","meta":{"generated_at":"2026-10-28T04:48:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6241,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6848},"rest":"https://alion.io/mcp/rest/get_company?id=6848"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabm-industries-operations-manager-passenger-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabm-industries-operations-manager-passenger-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabm-industries-operations-manager-passenger-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abm-industries-operations-manager-passenger-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabm-industries-operations-manager-passenger-services"}]}