{"id":3948065,"url":"https://alion.io/job/abm-industries-shuttle-operations-manager","title":"Shuttle Operations Manager","company":{"id":6848,"name":"ABM Industries","domain":"abm.com","url":"https://alion.io/company/abm-industries","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":93,"open_postings":95,"ghost_share":0,"stale_share":0.474,"repost_share":0.042,"time_to_fill_p50_days":17,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Orlando, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-03T20:24:09Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-08T23:14:43Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Position Summary: ABM Industries is seeking a dynamic and experienced Shuttle Bus Operation Manager to oversee and optimize airport shuttle bus services within our organization. This role is responsible for the safe, efficient, and high-quality operation of shuttle transportation, fleet management, dispatching, and customer service functions. The Assistant Manager will lead a team of supervisors, drivers, and maintenance staff to ensure seamless 24/7 shuttle operations. This position requires strong leadership skills, transportation industry expertise, and a commitment to delivering exceptional service in compliance with Aviation Authority regulations.\n Key Responsibilities\nOversee daily shuttle operations, including dispatching, driver performance, and route optimization to ensure efficient and timely transportation.\nManage on-time performance, passenger flow, and operational efficiency to provide high-quality service.\nCoordinate fleet maintenance, vehicle inspections, and repairs to minimize downtime and ensure vehicle reliability.\nSafety & Compliance\nEnsure compliance with DOT regulations, ADA standards, and Aviation Authority policies to maintain a safe and secure transportation operation.\nConduct regular safety audits, driver training, and fleet inspections to uphold high safety standards.\nInvestigate accidents or incidents, identify root causes, and recommend corrective actions.\nLeadership & Supervision\nProvide direction, leadership, and mentorship to a team of supervisors, dispatchers, shuttle bus drivers, and maintenance staff to ensure effective, high-quality transportation operations.\nEnsure all Assistant Managers are trained to perform the duties of Site Manager, Supervisor, Shuttle Bus Driver, Shuttle Bus Dispatcher, and Administrative Staff when necessary.\nSupervise and coordinate employee schedules, work assignments, and performance management to ensure operational efficiency.\nAssistant Managers must possess and maintain a valid CDL in the State of Florida with the appropriate commercial passenger bus transportation license.\nMust have a minimum of three (3) years of supervisory experience preferably commercial bus ground transportation.\nAssistant Managers shall be full-time, locally based, and dedicated exclusively to the Aviation Authority’s Shuttle Bus Service.\nMust be on-site during holidays. \nEmergency Response & Contingency Planning\nDevelop and implement emergency response plans to ensure business continuity during service disruptions, severe weather, or operational incidents.\nBe on-call for any critical incidents that affect shuttle operations. \nBudget & Financial Management\nAssist in managing departmental budgets, expense control, and resource allocation to meet financial targets.\nMonitor operational costs, fleet expenses, and staffing budgets to maintain cost efficiency. \n Qualifications\nMinimum of 3 years of supervisory experience in transportation operations, preferably in airport shuttle, public transit, or passenger transportation.\nStrong knowledge of transportation regulations (DOT, ADA, and state/local laws).\nProven leadership experience, with the ability to motivate, develop, and manage large teams.\nExceptional communication, interpersonal, and negotiation skills.\nStrategic thinker with excellent problem-solving and analytical abilities.\nProficiency in Microsoft Office Suite and transportation scheduling software.\n Valid CDL (Commercial Driver’s License) in the State of Florida is required.\nAbility to work non-traditional hours, including weekends, holidays, and emergency situations as needed.\nWork Environment\nPrimarily office-based with frequent field visits to oversee shuttle operations and interact with staff.\nRegular travel within the airport property to monitor shuttle service performance, vehicle inspections, and driver operations.\nFast-paced environment, requiring the ability to handle multiple priorities, operational challenges, and decision-making under pressure.\nCompensation & Benefits\nCompetitive salary based on experience.\nPerformance-based bonuses.\nComprehensive benefits package, including health insurance, retirement plans, and paid time off.\n Opportunities for career advancement and professional 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