{"id":2781442,"url":"https://alion.io/job/abm-industries-taxi-field-supervisor","title":"Taxi Field Supervisor","company":{"id":6848,"name":"ABM Industries","domain":"abm.com","url":"https://alion.io/company/abm-industries","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":92,"open_postings":88,"ghost_share":0,"stale_share":0.489,"repost_share":0.045,"time_to_fill_p50_days":17,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jamaica, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":29,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":58000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T20:35:40Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-05T12:30:46Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"The Taxi Field Supervisor provides front-line leadership for taxi dispatch operations at JFK Airport, ensuring the safe and efficient movement of passengers and taxicabs while delivering a high level of customer service. This position supervises Taxi Dispatchers, monitors daily operations, addresses customer and driver concerns, and ensures compliance with airport, company, and Taxi & Limousine Commission (TLC) requirements.\nPay: $29.39 per hour.\nThe pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.\nBenefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management\n Supervise and provide daily direction to Taxi Dispatchers and assigned staff.\n\nConduct shift roll calls, attendance and safety checks, staffing assignments, and operational briefings.\n\nEnsure appropriate staffing levels are maintained at assigned posts.\n\nTrain and coach new and existing employees on procedures, safety, customer service, and applicable regulations.\n\nMaintain an orderly and efficient flow of passengers and taxicabs, including taxi queues, staging, and loading areas.\n\nAssist customers with taxi procedures, fares, meter rates, and transportation-related questions.\n\nMonitor terminals, taxi stands, and holding areas for unsafe, suspicious, or unauthorized activity.\n\nPrevent unauthorized customer solicitation and address violations according to established procedures.\n\nMaintain knowledge of and enforce applicable NYC Taxi & Limousine Commission (TLC) rules and regulations.\n\nWork cooperatively with Port Authority Police, airport personnel, TLC representatives, and other authorized agencies.\n\nRespond to operational issues, customer concerns, employee matters, accidents, and safety incidents.\n\nComplete required shift reports, operational logs, incident reports, and accident/injury documentation.\n\nDrive company vehicles between terminals and other airport locations as required.\n\nPerform other duties as assigned based on operational needs\n\n Previous supervisory, lead, dispatch, transportation, airport operations, customer service, or similar operational experience preferred.\n\nStrong leadership, communication, customer service, and conflict-resolution skills.\n\nAbility to work effectively in a fast-paced, high-volume environment.\n\nStrong attention to detail and ability to complete accurate reports and documentation.\n\nAbility to use tablets, two-way radios, and other operational equipment.\n\nValid driver's license required to operate company vehicles.\n\nAbility to work a flexible schedule, including weekends, holidays, evenings, and/or overnight shifts as needed.\n\nPhysical Requirements\nAbility to stand and walk for the majority of the shift.\n\nAbility to climb stairs and lift or carry items weighing up to 50 pounds.\n\nAbility to work outdoors for extended periods and in varying weather conditions.\n\nAbility to safely perform routine and emergency duties requiring moderate physical activity.","description_format":"text","description_chars":3127,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities 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