{"id":2180766,"url":"https://alion.io/job/abm-uk-cleaning-supervisor","title":"Cleaning Supervisor","company":{"id":2284071,"name":"ABM UK","domain":"abm.co.uk","url":"https://alion.io/company/abm-co-uk","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":92,"open_postings":23,"ghost_share":0,"stale_share":0.304,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":null,"currency":"GBP","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T14:54:44Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T08:19:27Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"LOCATION: London\nCONTRACT: Permanent, 40 hours per week\nSALARY: £19.63 per hour\nIf you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help!\nROLE OVERVIEW AND PURPOSE\nThe Cleaning Supervisor is a key operational leadership role responsible for supervising, auditing and supporting a number of Cleaning Team Leaders and their operative teams across the Eurostar estate. The Supervisor acts as the bridge between the frontline Team Leaders and the Duty Manager, ensuring that cleaning standards, compliance requirements and shift performance targets are consistently met. The Supervisor reports directly to the Duty Manager on operational matters and feeds compliance information and audit outcomes back to the Compliance Manager. This role plays a critical part in maintaining ABM's quality standards, health and safety culture and client relationship.\nMain Duties & Responsibilities\nSupervision & Leadership of Team Leaders\nSupervise, support and direct all Cleaning Team Leaders on site during every shift, providing clear operational guidance and ensuring tasks are progressed effectively. \nConduct regular site walk-arounds throughout the shift to assess Team Leader performance, team productivity and cleaning quality across all areas. \nBrief Team Leaders on operational priorities, any Eurostar or Duty Manager instructions, schedule changes and safety considerations. \nProvide coaching and on-the-spot feedback to Team Leaders to develop their skills and improve team performance on a continuous basis. \nEscalate any Team Leader conduct, performance or capability concerns to the Duty Manager promptly and in accordance with ABM HR policy. \nSupport Team Leaders in managing operative-level issues, including attendance, performance and welfare, providing guidance and escalating where appropriate. \nQuality Auditing & Standards\nCarry out structured quality audits of cleaning outputs across Eurostar trains, depot areas, offices, welfare facilities and public spaces during every shift. \nRecord audit findings using the ABM compliance management system and share results with the Compliance Manager and Duty Manager. \nIssue immediate corrective instructions to Team Leaders when quality deficiencies are identified; verify that remedial action is taken before the end of shift. \nMonitor and verify that all areas are cleaned to the Eurostar specification, referencing the task schedule and quality standards set out in the contract. \nIdentify recurring quality or compliance trends and report these to the Duty Manager and Compliance Manager with recommended corrective actions. \nCompliance & Health and Safety\nEnsure full on-site compliance with ABM and Eurostar Health & Safety policies, risk assessments, method statements and COSHH procedures at all times. \nConduct shift safety inspections and ensure all Team Leaders have completed their own pre-shift safety checks before operatives commence work. \nVerify that all staff on site hold the correct, in-date security vetting clearance (EIL pass) before any shift commences; report any discrepancies to the Duty Manager immediately. \nEnsure all COSHH requirements are met - chemicals are correctly stored, labelled and diluted, and COSHH data sheets are accessible on site. \nInvestigate and record all near-misses, accidents and incidents on site; complete required documentation and report to the Duty Manager and Health & Safety Manager within the shift. \nPromote a positive safety culture across all Team Leaders and Cleaning Operatives - leading by example and reinforcing safe behaviours at every interaction. \nDuty Manager Support & Operational Liaison\nAct as the primary on-site link between Team Leaders and the Duty Manager, providing regular updates on shift performance, quality status and any issues requiring management attention. \nSupport the Duty Manager in managing real-time operational challenges, including cover for absent operatives, reactive cleaning requirements and urgent Eurostar requests. \nAttend and contribute to shift handover briefings, Daily Ops Calls and any site-level meetings as directed by the Duty Manager. \nAssist the Duty Manager with the completion and accuracy of shift reports, incident logs and any other operational documentation. \nDeputise for the Duty Manager in their absence for day-to-day on-site matters, escalating anything beyond the Supervisor's authority to the Operations Delivery Manager. \nSupport the Compliance Manager's audit programme by facilitating site access, providing records and coordinating Team Leader involvement as required. \nTraining, Development & Engagement\nIdentify training and development needs for Team Leaders and report these to the Duty Manager and Operations Delivery Manager for action. \nDeliver or coordinate on-site Moment for Safety and briefings as directed by the Health & Safety Manager or Duty Manager. \nSupport the induction and onboarding of new Team Leaders, guiding them through site-specific procedures and ABM standards during their first weeks. \nEncourage and support Team Leaders in completing required training and personal development activities in line with ABM policy. \nRequirements\nEssential\nPrevious experience in a cleaning, facilities or operational supervisory role\nExperience leading frontline teams in a fast-paced environment\nStrong working knowledge of cleaning standards, quality control and service delivery\nGood understanding of health and safety procedures, including COSHH and safe working practices\nAbility to monitor performance, address issues promptly and provide clear day-to-day direction\nConfident carrying out audits, identifying standards issues and following up on corrective actions\nStrong communication skills, with the ability to work effectively with Team Leaders, site management and client stakeholders\nAbility to prioritise workloads and respond to changing operational demands in a busy site environment\nAccurate record-keeping and reporting skills\nReliable, organised and committed to maintaining high standards\nDesirable\nExperience within a rail, transport, depot or other high-footfall operational environment\nExperience supervising multiple teams or work areas across a large site\nFamiliarity with compliance reporting systems and audit documentation\nExperience supporting incident reporting, investigations or health and safety documentation\nExperience coaching, onboarding or developing Team Leaders or new starters\nUnderstanding of working within a client-led contract environment with clear service standards\nKnowledge of security-controlled working environments\nBenefits\nWe’re proud to offer a great range of benefits including:\n 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home\n Mental Health support and Life Event Counseling\n Get Fit Programme\n Financial and legal support\n Cycle to work scheme\n Access Perks at Work, our innovative employee app where you can find:\n Perks: discounts, gift cards, cashback, and exclusive offers\n Life: Search for resources and tools on topics ranging from family and life to health, money and work\n Support: Online chat or telephone service for urgent support in a crisis\n For more information about ABM’s benefits, visit our\nAbout ABM:\nABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.\nABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.\nFor more information, visit .\nABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 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