{"id":2538760,"url":"https://alion.io/job/abm-uk-facilities-operations-support-coordinator","title":"Facilities Operations Support Coordinator","company":{"id":2284071,"name":"ABM UK","domain":"abm.co.uk","url":"https://alion.io/company/abm-co-uk","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":92,"open_postings":21,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Belfast, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":32000,"max":34000,"currency":"GBP","period":"year","gross":null,"usd_annual":45026},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-14T15:06:03Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T11:34:05Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Location: Belfast, Northern Ireland, BT39HB\nPosition Type: Full-time, Permanent 40 hours per week, Monday - Friday, 09:00 - 17:00\nSalary: £32,000 - £34,000 (per annum)\nIf you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help!\nJob Overview:\nThe Facilities Operations Support Coordinator is responsible for providing effective administrative, operational, workforce, procurement and customer support across the facilities management business.\nThe main focus of the role will be supporting Soft Services Managers and Operations Managers with day-to-day operational coordination, including Timegate administration, raising purchase orders, ordering uniforms, ordering cleaning materials, maintaining stock levels, supporting contract mobilisation and demobilisation, payroll support, employee records, compliance documentation and general operational administration.\nThe role will also provide support to the hard services function and Mobile Maintenance Team where required, including Corrigo administration, work order coordination, scheduling support and related documentation. This element is expected to account for up to 30% of the role.\nThe postholder will play a key role in ensuring operational teams are properly supported, records are accurate, materials and uniforms are available, compliance documentation is maintained, and service delivery is coordinated efficiently across all relevant contracts.\nKey Responsibilities\nSoft Services Operational Support\nProvide day-to-day administrative and operational support to Soft Services Managers, Operations Managers, supervisors and site teams.\nSupport the smooth running of cleaning and soft services contracts through effective administration, communication and coordination.\nAssist with contract mobilisation and demobilisation activity, including administration, employee documentation, ordering requirements, system updates and operational readiness.\nMaintain accurate contract, customer, employee and operational records.\nSupport service changes, contract variations and operational transitions as required.\nProduce reports, spreadsheets and management information to support operational reviews and contract performance.\nSupport managers with meeting coordination, preparation of documentation and accurate record keeping.\nProcurement, Purchase Orders & Supplier Coordination\nRaise purchase orders for cleaning materials, uniforms, consumables, subcontractor works and other operational requirements in line with company procedures.\nTrack purchase orders, deliveries and supplier updates to ensure goods and services are received on time.\nSupport invoice queries and ensure purchase order and invoicing documentation is accurate.\nLiaise with suppliers, subcontractors, managers and internal teams regarding orders, deliveries, pricing and required documentation.\nMaintain clear and accurate records of procurement activity.\nCleaning Materials, Uniforms & Stock Control\nOrder cleaning materials, consumables and operational supplies to support contract requirements.\nMonitor and maintain stock levels across contracts, ensuring minimum stock levels are in place where required.\nSupport managers and site teams with stock queries, shortages and replenishment requirements.\nOrder and maintain uniform stock for employees and operational teams.\nTrack uniform requests, issues and deliveries to ensure employees have the correct uniform and PPE where applicable.\nWork with managers to ensure stock control processes are efficient, cost-effective and aligned to operational needs.\nWorkforce Administration & Timegate Support\nMaintain employee records and personnel documentation where required.\nSupport recruitment administration, onboarding paperwork, employee set-up and starter documentation.\nAssist with Right to Work checks and associated compliance documentation in line with legal requirements.\nCoordinate new employee induction paperwork and ensure required documentation is completed before employees commence work.\nMaintain workforce information within Timegate or other relevant systems.\nSupport managers with employee time and attendance administration.\nPrepare, check and submit payroll information accurately and within agreed deadlines.\nInvestigate and resolve payroll, Timegate and employee record queries in conjunction with managers and Payroll.\nMaintain training, certification and compliance records where required.\nClient & Customer Communication\nAct as a point of contact for customer, client and internal enquiries relating to facilities operations.\nRespond to incoming telephone calls and email enquiries professionally and promptly.\nLog, monitor and follow up on customer enquiries, complaints and service requests.\nEscalate queries to the relevant manager where required.\nMaintain professional communication with clients, suppliers, subcontractors, employees and internal teams.\nCompliance, Documentation & Health and Safety Administration\nMaintain compliance documentation and operational records in line with company requirements.\nSupport internal audits, inspections and contract compliance activity.\nAssist with the administration of Health & Safety documentation.\nEnsure employee records, training records, Right to Work documentation and other compliance information are accurate and up to date.\nMaintain electronic and paper filing systems in line with company standards.\nSupport document control for operational and contract-related documentation.\nHard Services / Mobile Maintenance Support\nProvide administrative support to the Mobile Maintenance Manager and Mobile Maintenance Team where required.\nSupport the management of Corrigo or other CMMS platforms, ensuring work order information is accurate and up to date.\nLog, track and coordinate reactive work orders where required.\nAssist with the allocation of tasks to Mobile Maintenance Team engineers or approved subcontractors.\nSupport the distribution and tracking of Planned Preventative Maintenance tasks.\nSchedule works with clients where site access is required for planned visits or reactive callouts.\nSupport the preparation of weekly schedules and reports for review with the Mobile Maintenance Manager.\nAssist with RAMS document control from engineers and subcontractors, ensuring timely submission where required.\nRequirements\nEssential\nPrevious experience in an administrative, operational support, customer service or contract support role.\nStrong organisational and time-management skills.\nExperience raising purchase orders and supporting procurement or supplier processes.\nGood working knowledge of Microsoft Office, particularly Excel, Outlook, Word and Teams.\nExcellent communication and customer service skills.\nHigh level of accuracy and attention to detail.\nAbility to manage multiple tasks, deadlines and competing priorities.\nAbility to work under pressure in a busy operational environment.\nAbility to maintain confidentiality and handle sensitive employee and business information appropriately.\nDesirable\nExperience within facilities management, cleaning, soft services, hard services or support services.\nExperience using Timegate or a similar workforce management system.\nExperience with payroll administration, employee records or onboarding processes.\nExperience ordering uniforms, materials, consumables or operational supplies.\nExperience supporting contract mobilisation or demobilisation activity.\nFamiliarity with Corrigo or another Computerised Maintenance Management System.\nKnowledge of compliance documentation, Right to Work checks and Health & Safety administration.\nBenefits\nWe’re proud to offer a great range of benefits including:\n 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home\n Mental Health support and Life Event Counseling\n Get Fit Programme\n Financial and legal support\n Cycle to work scheme\n Access Perks at Work, our innovative employee app where you can find:\n Perks: discounts, gift cards, cashback, and exclusive offers\n Life: Search for resources and tools on topics ranging from family and life to health, money and work\n Support: Online chat or telephone service for urgent support in a crisis\n For more information about ABM’s benefits, visit our\nAbout ABM:\nABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.\nABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.\nFor more information, visit .\nABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 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