{"id":2078660,"url":"https://alion.io/job/abm-uk-senior-manager-applications-uki","title":"Senior Manager, Applications UK&I","company":{"id":2284071,"name":"ABM UK","domain":"abm.co.uk","url":"https://alion.io/company/abm-co-uk","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":83,"open_postings":19,"ghost_share":0,"stale_share":0.684,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hounslow, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":126000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":121},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-08T09:00:58Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-25T06:36:29Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"REPORTING TO: VP, Technology UK&I and dotted line reporting to Head of Products, Partnerships & Innovation\nLOCATION: Heathrow\nSHIFT PATTERN: 40 hours per week. Monday to Friday (Hybrid- 3 days in the office/ 2 days remote)\nSALARY: Competitive\nIf you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help!\nROLE OVERVIEW AND PURPOSE\nThe Senior Manager- UKI Applications is responsible for leading the operational management, governance, continual improvement and strategic development of the organisation's portfolio of enterprise operational applications across the UK & Ireland.\nThe role ensures that enterprise technology applications remain secure, reliable, scalable and aligned with operational and business requirements throughout their lifecycle, delivering effective technology capabilities that enable frontline operations and support functions.\nWorking in partnership with business leaders, technology teams, suppliers and external partners, the role provides leadership across UK&I application services, ensuring systems are effectively governed, continuously improved and capable of supporting the organisation's evolving operational needs.\nThe role also provides UK&I application expertise throughout the evaluation, design, implementation, transition and optimisation of technology solutions, ensuring new and enhanced capabilities are operationally supportable, scalable and aligned with business objectives.\nAs the leader of the UK&I Applications function, the role is accountable for developing a high-performing team, establishing operational standards and ensuring UK&I applications consistently deliver value to the organisation.\nCORE AREAS OF RESPONSIBILITY\nUK&I Application Leadership \nOperational Service Ownership \nBusiness Partnership & Technology Enablement \nUK&I Application Governance \nContinuous Improvement & Service Optimisation \nSupplier & Vendor Management \nPeople Leadership \nKEY RESPONSIBILITIES\nUK&I Application Leadership\nLead the UK&I Applications function, providing strategic and operational leadership for the organisation's portfolio of operational applications. \nEstablish the vision, operating model and standards for the UK&I Applications function, ensuring services remain aligned with business priorities and Technology objectives. \nDevelop and maintain the UK&I application portfolio, ensuring applications remain effective, scalable, supportable and fit for purpose. \nProvide leadership across the application lifecycle, ensuring operational readiness, resilience and continual improvement are embedded into all services. \nChampion best practice in UK&I application management, service delivery and operational excellence. \nOperational Technology Service Ownership\nOwn the operational performance, administration, configuration, support and continual improvement of UK&I applications within the function's portfolio. \nEnsure UK&I applications achieve agreed service levels, operational performance, availability and user satisfaction. \nEstablish and maintain effective operational processes covering application support, change management, release management, configuration management and service transition. \nEnsure UK&I applications remain resilient, maintainable and capable of supporting business growth and operational change. \nLead the ongoing review of application performance, identifying opportunities to improve service quality, operational efficiency and user experience. \nBusiness Partnership & Technology Enablement\nBuild trusted relationships across operational and support functions, acting as the primary Technology partner for operational applications. \nTranslate business challenges and operational requirements into practical, scalable technology solutions. \nProvide UK&I application expertise throughout business initiatives, ensuring operational considerations are incorporated into solution design, implementation and transition activities. \nSupport contract mobilisation and demobilisation activities by ensuring UK&I applications are configured, deployed and supported to meet operational requirements. \nContribute to technology decision-making through practical operational insight, UK&I application expertise and knowledge of business processes. \nMaintain an understanding of operational capabilities, emerging business requirements and technology opportunities to support continual improvement. \nUK&I Application Governance\nEstablish and maintain governance, standards, processes and operating practices for UK&I applications within the function's portfolio. \nEnsure UK&I applications are appropriately documented, configured and managed in accordance with Technology standards and organisational policies. \nPromote consistency in system configuration, operational processes, documentation, testing and service transition. \nEnsure UK&I applications support regulatory, contractual, security and compliance requirements. \nMaintain oversight of application ownership, support models, operational dependencies and key business processes. \nContinuous Improvement & Service Optimisation\nDrive continual improvement across UK&I applications, identifying opportunities to simplify processes, improve user experience and increase operational efficiency. \nDevelop and maintain structured processes for managing application enhancements, operational improvements and technology requests. \nPromote effective adoption of UK&I applications through appropriate guidance, documentation, knowledge sharing and stakeholder engagement. \nSupport the evaluation of new capabilities, enhancements and technologies, ensuring operational impact, supportability and long-term sustainability are fully considered. \nEncourage the effective use of automation, low-code technologies and system capabilities to reduce manual effort and improve operational performance. \nSupplier & Vendor Management\nDevelop effective relationships with software suppliers, implementation partners and service providers. \nMonitor supplier performance against agreed service levels and contractual commitments. \nSupport commercial discussions relating to UK&I applications, including licensing, renewals, service improvements and future capability development. \nEnsure suppliers contribute effectively to operational performance and continual improvement. \nPeople Leadership\nLead, develop and inspire the UK&I Applications team, creating a collaborative, high-performing and customer-focused culture. \nDefine clear roles, responsibilities and development pathways across the function. \nBuild organisational capability in UK&I application management, business analysis, systems administration and operational support. \nPromote knowledge sharing, continuous learning and professional development across the team. \nEnsure appropriate resourcing, prioritisation and workload management to support business objectives. \nRequirements\nEssential\nSignificant leadership experience within Technology, UK&I Applications, Business Systems or Operational Systems. \nExperience managing enterprise-scale business applications supporting operational environments. \nStrong understanding of UK&I application lifecycle management, operational support and continual improvement. \nExperience leading multidisciplinary technology teams. \nExcellent stakeholder engagement and influencing skills across operational and executive audiences. \nExperience managing third-party software suppliers and technology partners. \nStrong understanding of service management principles and operational governance. \nExperience delivering technology-enabled business improvements. \nStrong commercial awareness with the ability to balance operational requirements, business priorities and technology capability. \nExcellent communication, leadership and decision-making skills. \nDesirable\nExperience within Facilities Management, Aviation or operational service industries. \nExperience with workforce management, enterprise asset management, CAFM, CMMS or similar enterprise operational platforms. \nKnowledge of Microsoft Power Platform and automation technologies. \nExperience supporting enterprise technology implementations and operational transitions. \nUnderstanding of system integrations, APIs and enterprise data flows. \nFamiliarity with ITIL or equivalent service management frameworks. \nBenefits\nWe’re proud to offer a great range of benefits including:\n 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home\n Mental Health support and Life Event Counseling\n Get Fit Programme\n Financial and legal support\n Cycle to work scheme\n Access Perks at Work, our innovative employee app where you can find:\n Perks: discounts, gift cards, cashback, and exclusive offers\n Life: Search for resources and tools on topics ranging from family and life to health, money and work\n Support: Online chat or telephone service for urgent support in a crisis\n For more information about ABM’s benefits, visit our\nAbout ABM:\nABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.\nABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.\nFor more information, visit .\nABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 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