{"id":2505132,"url":"https://alion.io/job/abnormal-customer-solutions-engineer-emea","title":"Customer Solutions Engineer, EMEA","company":{"id":20628,"name":"Abnormal AI","domain":"abnormal.ai","url":"https://alion.io/company/abnormal-ai","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ireland"],"countries":["IE"],"hiring_countries":["IE"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":199000,"period":"year","method":"role_country_seniority_unknown","sample_n":19},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":true}],"status":"live","first_seen_at":"2026-10-08T15:53:17Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-14T15:05:08Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About the Role\nAbnormal AI is looking for a Customer Solutions Engineer to join the Technical Account Management team. This role gives Abnormal a flexible, technical resource for situations that fall between standard support and a long-term, dedicated Technical Account Manager. Customer Solutions Engineers are floating technical specialists who partner with CSMs for the duration of a specific need, triggered by things like recurring support cases, asks beyond the typical support experience, or short-term project-based work. The ideal candidate combines deep technical fluency with strong triage judgment and is comfortable moving between engagements without an existing playbook.\nWhat you will do \nServe as a flexible technical resource CSMs can bring into challenging or recurring account situations that a standard support case isn't built to resolve.\nTake on short-term, project-based technical engagements for customers without a dedicated TAM.\nPartner with CSMs to assess customer technical needs, join investigative or best-practices calls, and determine the right next step.\nLead hands-on platform optimization: configuration reviews, best-practices setup, and proactive tuning that prevents issues from recurring.\nDocument session recaps and next steps in the CRM so recommendations are clear to the customer and visible to the broader team.\nAdvise customers on underused contracted features and flag upsell or professional services/deployment opportunities where relevant.\nRecognize when a situation exceeds this role's scope and hand it to the Critical Situation Manager or Technical Support with a clear, documented hand-off.\nSurface patterns across engagements to Product, Engineering, and Customer Success to drive systemic improvement.\nMust Haves \n3+ years in a customer-facing technical role (email infrastructure, IT security/administration, engineering, or technical support) in enterprise SaaS or cybersecurity\nSolid grounding in Abnormal's platform and configuration best practices, sufficient to work independently with customers without a senior technical resource in the room\nStrong triage judgment; able to recognize quickly whether a situation calls for hands-on technical guidance or a more senior technical resource\nComfortable stepping into a customer relationship for a defined engagement and stepping back out; this is not a standing account-ownership role\nAble to manage multiple concurrent, time-bound engagements across a broad book of business rather than a fixed set of named accounts\nExcellent communication skills across technical and business stakeholders, including comfort presenting to senior customer stakeholders\nNice to Have \nFamiliarity with email authentication/delivery protocols and cloud email platforms (Microsoft 365, Google Workspace)\nPrior experience in a floating/pooled technical resource model (e.g., professional services, deployment, or solutions engineering)\nBachelor's degree in a technical field, or equivalent hands-on experience\nA note on AI in our process: \n Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards.\nAbnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.","description_format":"text","description_chars":4127,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Fraud Detection","Information Security","Cybersecurity AI"],"lifecycle":[{"event":"open","at":"2026-10-14T07:12:31Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":27,"reasons":["conf:2","win:early"],"computed_at":"2026-10-14T17:36:58Z"},"pay":null,"html_url":"https://alion.io/job/abnormal-customer-solutions-engineer-emea","json_url":"https://alion.io/job/abnormal-customer-solutions-engineer-emea.json","meta":{"generated_at":"2026-10-14T17:36:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22505,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20628},"rest":"https://alion.io/mcp/rest/get_company?id=20628"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabnormal-customer-solutions-engineer-emea"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabnormal-customer-solutions-engineer-emea"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabnormal-customer-solutions-engineer-emea"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abnormal-customer-solutions-engineer-emea\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabnormal-customer-solutions-engineer-emea"}]}