{"id":1217833,"url":"https://alion.io/job/aboitizpower-retail-billing-customer-support-supervisor","title":"Retail Billing & Customer Support Supervisor","company":{"id":2980130,"name":"AboitizPower","domain":"aboitizpower.com","url":"https://alion.io/company/aboitizpower","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":97,"open_postings":8,"ghost_share":0,"stale_share":0.125,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":13000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-02T02:19:05Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Retail Billing & Customer Support Supervisor\nLocation: Makati City\nJob Level: Supervisor\nBusiness Unit: APC\nPower your future with AboitizPower.\nAs Billing Supervisor is responsible you for overseeing and ensuring the accurate and timely billing of electricity services across a range of bespoke contracts. This role involves supervising a team of billing specialists, collaborating closely with various departments to understand contract provisions, and ensuring that billing inputs are compliant and accurate. And contribute directly to transforming energy for a better world. You will work closely with [team] to deliver results, create positive community impact, and develop your skills in a supportive, purpose-driven environment.\nIn This Role, Your Responsibilities are:\nTo play a critical role in maintaining customer satisfaction through effective communication and meticulous attention to detail in billing processes.\nContracts Understanding\n\nReview and Monitoring\nCustomer Relationships\n\nReports Management\n\nTo Succeed in this Role, we need someone who:\nUnderstanding of power industry (generation, distribution, sales)\n\nMastery of the use of spreadsheet software and other computer software and their application.\n\nAbility to understand contract provisions and translate these into accurate financial terms and obligations of customers for billing purposes.\n\nKnowledge and understanding of tax regulations\n\nKeen analytical ability to read and interpret financial and technical data\n\nAbility to turn in accurate and complete work even under pressure\n\nWhat You Will Need:\nEducation & Experience:\nBachelor’s Degree in Accountancy, Finance, or any 4-year business course\n\nProfessional: At least 2 years’ experience in billing and collection; experience in power industry, an advantage\nLeadership: At least 1 year’s leadership experience\n\nCPA, highly preferred but not required\n\nOur Culture & Commitment to You: Powering Your Future\nAt AboitizPower, we honor you not just as a professional, but as a person. Our promise is to provide a workplace where you can thrive through:\nPowered by People: We value your unique identity and ensure you feel supported, trusted, and empowered.\n\nOwn Your Growth: Learn, grow, and advance through mentorship, leadership opportunities, and meaningful learning experiences.\n\nWhy We Work: Purpose is part of every job here. Your efforts directly contribute to community upliftment, sustainability, and shaping the future of energy.\n\nEmpowering Culture: Bring your full self to a workplace grounded in belonging and collaboration.\n\nRecognition that Matters: We celebrate both visible milestones and steady efforts, honoring the dedication you bring to our mission.\n\nAboitizPower is an equal opportunity employer. We believe that a diverse and inclusive workforce is crucial to our purpose of driving change for a better world. We consider and encourage all applicants without discriminating against age, sexual orientation and/or gender identity, disability, political opinion, religion, nationality, marital or parental status (including pregnancy), ethnicity or other status protected by law. Our equal opportunity and non-discrimination policies apply in all aspects of employment, including recruitment, hiring, regularization, promotions, transfers, discipline, termination, benefits and training.\nAbout Us\nAboitizPower is the holding company for the Aboitiz Group’s investments in power generation, distribution, and retail electricity services. We are among the largest power producers in the Philippines, with a balanced portfolio of assets located across the country. We are also a major producer of renewable energy, with several hydroelectric, geothermal, and solar power generation facilities.\nTogether, let’s power your future.","description_format":"text","description_chars":3776,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid"],"lifecycle":[{"event":"open","at":"2026-09-25T11:20:42Z"},{"event":"close","at":"2026-10-27T01:24:38Z"},{"event":"reopen","at":"2026-10-27T06:21:13Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.694,"p_room":0.44,"age_days":40,"expected_fill_days":28,"reasons":["conf:3","velocity","win:tail","crowd:junior"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/aboitizpower-retail-billing-customer-support-supervisor","json_url":"https://alion.io/job/aboitizpower-retail-billing-customer-support-supervisor.json","meta":{"generated_at":"2026-11-03T03:35:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4904,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2980130},"rest":"https://alion.io/mcp/rest/get_company?id=2980130"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faboitizpower-retail-billing-customer-support-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faboitizpower-retail-billing-customer-support-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faboitizpower-retail-billing-customer-support-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aboitizpower-retail-billing-customer-support-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faboitizpower-retail-billing-customer-support-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1217833}},{"tool":"search_jobs","arguments":{"company":"aboitizpower.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1217833},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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