{"id":2182525,"url":"https://alion.io/job/abound-training-coordinator","title":"Training Coordinator","company":{"id":450346,"name":"Abound","domain":"getabound.com","url":"https://alion.io/company/abound-4","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":98,"computed_at":"2026-10-10T05:45:15Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milton Keynes, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":77000,"period":"year","method":"role_country_seniority_unknown","sample_n":323},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"GDPR","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-09T13:31:27Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-10T23:21:55Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Abound\nWe’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation.\nAnd we've shown it works at scale. We’ve issued over £1.3bn in loans directly to customers while delivering market-leading credit performance - for every 10 defaults the industry expects, we see only 3. We also reached profitability just 2.5 years after launch.\nBacked by £2bn+ of funding from top-tier investors including Citi, GSR Ventures, and Deutsche Bank, we’re recognised as one of Europe’s fastest-growing fintechs (Sifted, CNBC). Now, we’re expanding into new markets and product lines - and we’re looking for ambitious people who want to learn fast, take ownership, and grow with us.\nAbout the role:\nAs Training Coordinator, you'll support Abound's learning and development by planning, running and monitoring training across our operational teams. You'll work closely with the QA and Training Manager, operations and site managers, subject matter experts and external trainers. Together, you'll make sure training meets business goals and our regulatory obligations under the FCA's Consumer Duty, CONC, MCOB and SM&CR.\nYou'll keep things running day to day. That means scheduling sessions, keeping records accurate and audit-ready, and making sure every new starter moves smoothly from day one to full competence. Additionally you will support the teams in supporting colleagues who may required additional training and support to regain competency status.\nWhat you'll be doing:\nPlanning and scheduling\nCreate and manage training schedules across Customer Service, Collections, Credit Operations and new business lines.\n\nOrganise classroom and virtual training sessions: book rooms, trainers, systems access and equipment, and send joining instructions.\n\nCoordinate new starter induction, including shadowing and buddy pairings (the \"I do, we do, you do\" model) and sign-off milestones, including role play based tasks.\n\nTraining materials and resources\nDevelop or coordinate training materials, e-learning and job aids, working with subject matter experts.\n\nKeep training content and Confluence operating procedures current, version-controlled and in step with policy and regulatory change.\n\nRecords, reporting and compliance\nTrack attendance and maintain accurate, audit-ready training and competency records for every colleague.\n\nMake sure statutory and regulatory training is completed on time. This includes Consumer Duty, vulnerable customers, financial crime and AML, data protection (UK GDPR), complaints handling (DISP) and the SM&CR Conduct Rules.\n\nPrepare regular management information on training completion, competency status and outcomes for the QA and Training Manager and senior leaders.\n\nNeeds analysis and evaluation\nAssess training needs through consultation with managers, QA results, complaints data, performance data and job analysis.\n\nTurn QA findings into targeted refresher training and coaching sessions.\n\nEvaluate how effective training is (feedback, assessments, QA scores before and after) and recommend improvements.\n\nSuppliers and budget\nLiaise with external trainers and providers, raise purchase orders, manage invoices and track spend against the training budget.\n\nWho you are:\nExperience coordinating training, L&D or onboarding, ideally in a contact centre or financial services setting.\n\nStrong communication and organisational skills, with confidence working with managers at all levels.\n\nAble to juggle several priorities, with excellent attention to detail and accurate record-keeping.\n\nUnderstanding of adult learning principles and e-learning techniques.\n\nConfident with Microsoft Office, PowerPoint and spreadsheets for tracking and reporting.\n\nIdeally you'll also have:\nExperience in an FCA-regulated firm, and awareness of Consumer Duty, CONC, MCOB, SM&CR or T&C regimes.\n\nKnowledge of instructional design and learning management systems (LMS).\n\nExperience with Confluence or similar knowledge-management tools.\n\nA training or L&D qualification (for example CIPD Level 3, or a Level 3 Award in Education and Training).\nWhat we offer:\nEveryone owns a piece of the company - equity\n\nHybrid with 3 days a week in the office\n\n25 days’ holiday a year, plus 8 bank holidays\n\n2 paid volunteering days per year\n\nOne month paid sabbatical after 4 years\n\nEmployee loan\n\nFree gym membership\n\nTeam wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering","description_format":"text","description_chars":4768,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Gym membership","Paid volunteering days"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-10-09T15:17:35Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":98,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/abound-training-coordinator","json_url":"https://alion.io/job/abound-training-coordinator.json","meta":{"generated_at":"2026-10-11T02:20:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3737,"day_limit":5000,"remaining_today":1263,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":450346},"rest":"https://alion.io/mcp/rest/get_company?id=450346"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabound-training-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabound-training-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabound-training-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abound-training-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabound-training-coordinator"}]}