{"id":1189433,"url":"https://alion.io/job/absa-group-customer-service-advisor","title":"Customer Service Advisor","company":{"id":5669,"name":"Absa Group","domain":"absa.co.za","url":"https://alion.io/company/absa","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-09-27T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ebène, Mauritius"],"countries":["MU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":87000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":708},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T15:48:46Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-27T23:05:35Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Empowering Africa’s tomorrow, together…one story at a time.\nWith over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.\nMy Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.\nJob Summary\n• To deliver exceptional retail business performance through excellent customer servicing, sales origination, lead generation and transactional processing in a branchManage customer experience in line with our customer obsession journey and resolve complaints proactively\nTo promote and sell products and services to existing and prospective customers in order to grow market share.\nDemonstrate advanced Product and Digital knowledge\nPerform cashiering duties, resolve inquiries from customers in a Retail Banking branch and perform branch operations duties.\n• Promote use of remote and digital channels\nJob Description\nSales & Customer Service\nEnsure excellent service delivery throughout the customer journey to enhance customer satisfaction and NPS.\nDevelop and implement sales strategies to deepen product detention within existing customer base, promote cross selling opportunities and increase market share towards overall achievement of Retail performance objectives.\nIncrease the share of market through consistent acquisition of NTB clients\nEnsure that sales meetings and phone calls are held as discussed and agreed by line manager\nManage complaints in accordance with policies with an excellent turnaround time and ensuring proactively and timely solutions provided to customers\nParticipate in the branch initiatives to achieve Retail objectives\nPromote use of remote and digital channels\nUndertake end to end cashier duties as well as managing timely cash evacuation and balancing of till, ensuring excellent customer experience at the counter\nUndertake all end to end branch operations duties e.g., mailing, debit card, cheque book, managers cheques, standing orders, application for opening of account, updates on customer accounts, application for funds transfer & statement transactions and processes\nOperational Rigour\n Achieve operational rigour excellence in all aspects of procedures and processes undertaken to ensure a satisfactory audit.\nTo ensure all Bank Policies in relation to Regulation, Compliance and Legal are fully always adhered to\nComply with all relevant legislations and regulatory guidelines, Absa Policies, processes and procedures e.g., Financial Intelligence and Anti Money Laundering Act, Code of Banking Practice, Fraud prevention and money laundering procedures, KYC Decision Tree, Branch & Cash Operations Guideline, End to End Cash Management, etc;\nTeam working\nWorking with the retail branch team to deliver exceptional business performance\nProvide cover for other customer service advisors/tellers in branch as well as outside of home branch when required.\nWork collaboratively with colleagues for the smooth running of the business\nDepending on business contingencies, you may be called upon to perform other duties assigned to you by management.\nSelf\nAgree performance development objectives with line manager\nPursue self development to increase personal effectiveness acknowledging strengths and areas for development.\nDemonstrate a can - do attitude\nParticipate actively in Retail activities\nMandatory Risk and Control objectiv\nEnsure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Risk Management Framework and internal Absa Policies and Policy Standards.\nUnderstand and manage risks and risk events (incidents) relevant to the role\nPerson/Role Specification\nTechnical Skills/Competencies\nDemonstrate customer obsession\nExcellent oral communication skills\nAnalytical skills\nDigitally Savvy\nRelating and networking\nExcellent sales techniques\nGood negotiation skills\nDelivering results and exceeding customer expectation\nPlanning and Organizing\nTeam working\nKnowledge, Expertise and Experience\nA working knowledge and understanding of relevant legislation, Absa policies, guidelines and processes e.g., Financial Intelligence and Anti Money Laundering Act, Code of Banking Practice, Fraud prevention and money laundering procedures, KYC Decision Tree, Branch & Cash Operations Guidelines, End to End Cash Management, etc.\nWorking knowledge and understanding of banking cash management procedures.\nA good understanding of the outlet’s performance objectives - growth of sales, risk, rigour, cost control and income contribution.\nAn awareness of all Absa Retail products and services.\nA thorough understanding of the sales and operations process\nA working knowledge of the procedure manuals\nPreferred:\nDiploma with Minimum 1 year relevant experience or equivalent of 3 years bank related experience\n Education\nHigher Certificate: Business, Commerce and Management Studies","description_format":"text","description_chars":5147,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Property & Casualty Insurance","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-09-24T15:48:46Z"}],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.807,"p_room":0.945,"age_days":2,"expected_fill_days":6,"reasons":["conf:9","velocity","win:mid"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/absa-group-customer-service-advisor","json_url":"https://alion.io/job/absa-group-customer-service-advisor.json","meta":{"generated_at":"2026-09-28T03:26:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2199,"day_limit":5000,"remaining_today":2801,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}