End User Technology Analyst

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Job Summary

Reporting to the Infrastructure Specialist, this role will have the core accountability for the oversight and convergence of all operations that are involved in the Data Centre & Networks, Desktop, Laptops and Print Services division. The job holder will be a member of the IT Infrastructure Team responsible for Support and management of the IT infrastructure across the country

Job Description

Accountability: End User Technology, Networks , Infrastructure and Data Centre Management:- (60%)

Outputs:

Ensure Absa Group IT standards and procedures are in place and adhered to:

• Support and manage the End User and network infrastructure
• Management of all aspects of problem definition through to resolution, supplier liaison, development of escalation procedures and monitoring adherence to them.
• Formulate succession management plans, and the associated training requirements, to sustain future development and growth of staff, and to ensure effective IT support in line with new technologies.
• To carry out system administration, performance tuning and capacity planning, in particular to continually assess the installation to ensure it is appropriate for current and planned developments making recommendations for change.
• Evaluate equipment requirements and proposals for supply, implementation and development of new or existing services and systems.
• Keep updated with the latest trends in IT and IS development.
• Provide complete support to IT Service and Support analysts, involving expert input into resolution of complex problems, installation , operation and management of servers and clients.
• Act as an escalation point for the business in the absence of the Manager.
• Install, test and audit hardware and software systems and configure the computers to ensure effective and secure systems.
• Develop plans to ensure effective scheduling of IT Change ensuring the completion of IT projects within expected time and cost frames.
• Ensure that projects are executed according to projects scope and that project deliverables are met by liaising effectively with Project Managers and the business.
• Provide and maintain detailed backup and recovery procedures by ensuring that daily and monthly backups on supported servers are performed.
• Ensure SLA’s are followed and met, through the monitoring and reporting of targets, and the undertaking of corrective action where necessary.
• Ensure all current IT systems are operating effectively.
• Ensure that documentation of server configurations, local area networks and any changes to the configuration/network design is carried out.
• Ensure the highest level of system availability and performance is achieved through measurement and proactive initiatives.
• Regular monitoring of all outstanding faults and liaison with the services providers regarding the faults and provide reports on a regular basis on network and bandwidth utilisation.
• Participate in localisation and review of standards and policies

Accountability: Risk and Control: - (30%)

Outputs:

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards
• Engage with Branch Managers, Team Leaders etc to ensure effective use of data, systems and networks.

Accountability: Leadership:- (10%)

Outputs:

• Live Group behaviours and inspire others in working together to achieve the strategic vision
• Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development

Education

Further Education and Training Certificate (FETC): Physical, Mathematical, Computer and Life Sciences (Required)