{"id":4080659,"url":"https://alion.io/job/absa-group-prestige-lead-generator","title":"Prestige Lead Generator","company":{"id":5669,"name":"Absa Group","domain":"absa.co.za","url":"https://alion.io/company/absa","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":6,"ghost_share":0,"stale_share":0.667,"repost_share":0.167,"time_to_fill_p50_days":7,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Sales","role_family":"Sales","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kenya"],"countries":["KE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T17:09:17Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T17:09:17Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Empowering Africa’s tomorrow, together…one story at a time.\nWith over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.\nMy Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.\nJob Summary\n• This role is predominantly branch-based, supporting prestige clients within a defined catchment area through in-person engagement, financial planning, and personalized relationship management. The role leverages both face-to-face interaction and digital tools to deliver a high-touch, advisory-led client experience.Responsible for recruiting, developing, and maintaining a portfolio of up to 800-1,000 prestige clients by offering tailored, relationship-based financial solutions that align with their evolving needs.\nFocused on achieving business growth, portfolio health, exceptional customer experience, internal controls compliance, and professional development through continuous engagement and service excellence.\nEnsures that each client relationship is proactively managed, with a consistent rhythm of contact, financial reviews, and need-based conversations.\nWhile the role is anchored in the branch, the Prestige Banker is expected to engage with clients both in-person and virtually, as well as collaborate with product, operations, and service teams to deliver an integrated banking experience.\nThis role is predominantly branch-based, supporting prestige clients within a defined catchment area through in-person engagement, financial planning, and personalized relationship management. The role leverages both face-to-face interaction and digital tools to deliver a high-touch, advisory-led client experience.\nResponsible for recruiting, developing, and maintaining a portfolio of up to 800-1,000 prestige clients by offering tailored, relationship-based financial solutions that align with their evolving needs.\nFocused on achieving business growth, portfolio health, exceptional customer experience, internal controls compliance, and professional development through continuous engagement and service excellence.\nEnsures that each client relationship is proactively managed, with a consistent rhythm of contact, financial reviews, and need-based conversations.\n• While the role is anchored in the branch, the Prestige Banker is expected to engage with clients both in-person and virtually, as well as collaborate with product, operations, and service teams to deliver an integrated banking experience.\nJob Description\nKey accountabilities\nGrowth Responsibility\nSales Performance 35%\nCollaborate with other business functions to devise and execute sales initiatives, maximizing cross-selling and enhancing customer profiling opportunities in the prestige segment.\nRigorously execute campaigns when required, in collaboration with the Branch Manager and the business to grow prestige segment\nDevelop territory-specific growth strategies with Regional Business Teams,Direct sales team, Asset Finance, CIB, Bancassurance to maximise on cross-selling and better customer profiling opportunities to identify and engage prospective clients across the country.\nLeverage digital channels and virtual platforms to drive customer acquisition, engagement, and onboarding.\nDevelop territory-specific growth strategies tailored to regional trends and remote client needs.\nFocus on new to bank and cross-selling to existing customers to drive growth within the segment.\nVigilantly monitor personal performance daily to surpass the targets set for new and existing clients and take decisive action to rectify any performance deficiencies.\nProactively seek out new prestigious clients within and outside the bank's customer base to drive client acquisition.\nAttain a comprehensive understanding of all Retail and Business Banking products to cater to customer needs effectively.\nDevise and execute sales strategies tailored to the requirements of emerging affluent clients, ensuring consistent achievement of individual sales targets.\nEnsure prompt funding of high-quality sales and new accounts within your portfolio at customer onboarding.\nDrive business targets by strictly adhering to turnaround time and delivering service to the highest standards.\nActively champion Forex products and services among emerging affluent clients to contribute significantly to overall Forex revenue targets.\nDeliver personalized Forex solutions that address clients' international transaction needs, providing them with competitive and comprehensive offerings.\nPortfolio Management & Growth 30%\nMaintain and deepen relationships with emerging affluent clients, ensuring ongoing client satisfaction and long-term engagement.· Cross-sell relevant banking products and services, ensuring clients' financial needs are fully addressed.· Continuously conduct market intelligence to identify new markets, customer trends, new government/directives and changes in policy by regulators.Conduct regular reviews and provide tailored financial advice that aligns with the clients' evolving needs and financial goals. Engage clients in discussions about their financial objectives and offer solutions that promote portfolio growth and client loyalty. Focus on growing the portfolio's liabilities (deposits and investments) by encouraging clients to increase their holdings with the bank. Promote asset growth through targeted lending products and other financial services, ensuring clients are aware of and utilize the bank’s offerings. Deliver sales through excellent service, ensuring that every client interaction is an opportunity to enhance the relationship and grow the portfolioGrow Product Per Customer\nNet Active Customer Growth 5%\nEnsure growth of active customers within the portfolio to drive customer engagement, retention, and acquisition ensuring utilization of digital channels, personalized engagement, and retention efforts will ensure net customer growth.\nCustomer Experience\nPortfolio Net Promoter Score 10%\nEnsure high levels of client satisfaction by maintaining a strong focus on Net Promoter Score (NPS)\nundefined\nUtilize digital tools to deliver a seamless customer experience.\nResolve client issues through remote support channels and coordinate with in-country service teams as\nundefined\nManage service escalations primary servicing through in-branch engagements supported by periodic\nCollaborate with branch colleagues to ensure that service standards are met, and clients are satisfied\nEnsure excellent customer experience is always maintained.\nAddress client queries and complaints promptly, ensuring timely resolution and communication.\nEnsure customer data is always up to date.\nEnsure SLA in account onboarding and loan processing is always achieved.\nAs per the agreed SLA action client feedback to continually improve service delivery and\nProactively manage potential service issues before they escalate, ensuring a smooth and positive client\nMaintain strong presence on the banking floor to ensure walk-in prestige clients receive priority\nAccuracy & Efficiency 5%\nTo maintain high operational efficiency, avoid RTS-related claw backs. Tighten controls on settlement issues, reducing process delays & inefficiencies\nInternal Controls & Risk Management\nImpairment Management 5%\nManage portfolio risks in line with banks portfolio appetite.\nTo Minimize impairments and manage customer defaults.\nTo proactively monitor portfolio health to support Risk management\nCustomer On-Boarding Accuracy 2.5%\nAccuracy in capturing customer information in the core banking system when onboarding.\n· Ensure new business is properly booked and all income due to the Bank in terms of charges, commissions, fees are collected as per current tariff.\n· Cost management within the prestige portfolio.\nCompliance Management 2.5%\n· Adhere strictly to Absa Banks’ policies and procedures, particularly concerning KYC, AML, and operational risk management.\n· Ensure proper KYC conducted on accounts onboarded\n· Ensure that the Absa bank’s policies and procedures are always adhered to when handling different products.\n· Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses.\n· Effectively carry out branch snap checks as assigned by the assistant branch manager.\n· Maintenance of client file and documentation for all applications.\n· Ensure branch documentation and audit readiness for all prestige accounts\nCapacity Building & People Management\nTraining 2.5%\n· Participate actively in personal and professional development, completing all mandatory training on time and ensuring no overdue training sessions.\n· Work closely with branch management to create a collaborative and productive work environment.\n· Contribute to the development of a strong team by sharing knowledge, mentoring peers, and participating in team-building activities.\n· Participate in regular virtual training sessions and knowledge-sharing forums with colleagues across the country.\n· Leverage digital platforms for peer learning and regional collaboration.\n· Ensure the assigned e-learning and internal training activities for self and direct reports undertaken within set timelines.\n· Determine and manage Training Needs Analysis and own succession planning.\n· Manage your own leave by working closely with your Line Manager\nLeave Management 2.5%\n· Manage personal leave in a way that ensures continuity of client service, coordinating with colleagues to cover responsibilities during absences.\n· To ensure that the wellness & individual growth drive is upheld.\n Education\nFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)","description_format":"text","description_chars":9952,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail 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