{"id":3341711,"url":"https://alion.io/job/absa-group-salesforce-core-lead-designer","title":"Salesforce Core Lead Designer","company":{"id":5669,"name":"Absa Group","domain":"absa.co.za","url":"https://alion.io/company/absa","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sandton, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-27T15:48:56Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-02T16:06:28Z","board_verified":false,"closed_at":"2026-11-02T16:06:28Z","days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Empowering Africa’s tomorrow, together…one story at a time.\nWith over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.\n\nBelonging at Absa\nAbsa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.\nJob Summary\nJob Description\nThe Opportunity\nWe're looking for a Salesforce Core Lead Designer to shape the end-to-end experience of our Salesforce Client Engagement Platform across Financial Services Cloud, Sales Cloud and Service Cloud.\nThis is more than a UX role. You'll be the functional design authority for Core CRM, connecting client and user needs with Salesforce capabilities to create experiences that are simple, intuitive, scalable and Salesforce-native.\nYour design philosophy\nDesign around the client. Simplify around the user. Standardise around Salesforce. Measure whether it works.\nClient-first: Connect experiences around the client relationship, not organisational silos.\nHuman-centred: Design around roles, jobs-to-be-done and end-to-end journeys.\nSalesforce-native: Use standard and declarative capabilities before customisation.\nReusable by design: Create common patterns that scale across teams and jurisdictions.\nEvidence-led: Improve experiences using adoption data, user feedback and operational insight.\nWhat you'll lead:\nOwn the functional and experience design of Sales and Service journeys across Core Salesforce.\nTurn complex banking processes into simple, intuitive Salesforce experiences.\nEstablish reusable patterns across Client 360, relationship management, opportunity management, client planning and service.\nLead and coach Salesforce Feature Analysts, setting the standard for discovery, journey design, Features, User Stories and Acceptance Criteria.\nChallenge unnecessary complexity and customisation while maximising standard Salesforce capability.\nPartner with Architecture, Product Owners, Engineering and business teams to create one coherent experience.\nUse adoption and behavioural insights to continuously simplify and improve delivered capabilities.\nWhat you'll bring:\nWe're looking for someone who brings together Salesforce expertise, human-centred design and strong functional leadership, including:\n8 - 10 years relevant experience \nStrong practical knowledge of Financial Services Cloud, Sales Cloud and Service Cloud.\nHuman-centred design, Jobs-to-be-Done and journey mapping.\nSalesforce Lightning Experience and Lightning Design System.\nDeclarative design, Dynamic Forms and Flow.\nPrototyping and usability testing.\nClient 360 and relationship-management design.\nReusable design patterns and functional governance.\nData-driven adoption and experience optimisation.\nLeadership, coaching and cross-functional stakeholder engagement.\nSalesforce Platform User Experience Designer is a defining qualification, supported by strong real-world Salesforce platform experience.\nWhy this role matters\nWe're evolving Salesforce beyond traditional CRM into a connected Client Engagement Platform, bringing together client intelligence, relationships, opportunities, teams, products, marketing and service around the client.\nAs Salesforce Core Lead Designer, you'll shape how that experience works and feels at scale.\nOne Client. 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