{"id":3341712,"url":"https://alion.io/job/absa-group-salesforce-operations-excellence-lead","title":"Salesforce Operations Excellence Lead","company":{"id":5669,"name":"Absa Group","domain":"absa.co.za","url":"https://alion.io/company/absa","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sandton, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-27T15:48:56Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-01T02:26:47Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Empowering Africa’s tomorrow, together…one story at a time.\nWith over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.\n\nBelonging at Absa\nAbsa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.\nJob Summary\nWe're looking for a Salesforce Operations Excellence Lead to transform how we run, govern and continuously improve our Salesforce Client Engagement Platform across Corporate & Investment Banking.Job Description\nThe Opportunity\nThis is more than an operations role. You'll build a data-driven, AI-enabled capability that connects strategy, delivery, platform health, engineering, adoption and measurable business value.\nYour mandate:\nAI-first: Embed approved AI capabilities into operations, decision-making and productivity.\nData-first: Create trusted operational intelligence for faster, evidence-led decisions.\nAutomation-first: Digitise manual processes, reporting, controls and repetitive activities.\nNative-first: Maximise standard Salesforce capabilities before customising.\nValue-led: Connect investment and delivery to adoption, client outcomes and business value.\nWhat you'll lead:\nEstablish a Salesforce Operations Brain Centre connecting strategy, programmes, engineering, releases, platform health, risk, adoption and ROI.\nDesign and continuously improve the end-to-end Salesforce technology operating model.\nConnect strategy and CIO commitments to OKRs, roadmaps, delivery, adoption and outcomes.\nDrive excellence across DevSecOps, testing, security, releases and resilience.\nReplace fragmented, retrospective reporting with meaningful telemetry and executive insight.\nImprove Salesforce investment and licence utilisation while reducing unnecessary customisation and technical debt.\nBuild organisational Salesforce capability through digital change, Trailhead learning and communities of practice.\nWhat you'll bring:\n10+ years of experience across enterprise technology, operations, programme leadership, capability management or digital transformation.\nExperience leading complex Salesforce or enterprise cloud transformation.\nStrong knowledge of technology operating models, Agile and modern DevSecOps.\nExperience using data, AI and automation to improve technology operations.\nStrong programme, portfolio, governance and value-realisation capability.\nThe ability to turn complex technology information into clear executive insight.\nA passion for building high-performing teams and sustainable organisational capability.\nExperience in Corporate & Investment Banking, regulated financial services or complex Pan-African/global environments would be advantageous.\nWhy this role matters\nSalesforce is evolving from a traditional CRM into a strategic Client Engagement Platform. 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