{"id":3965819,"url":"https://alion.io/job/absa-group-support-engineer-commercial-lending-technology-night-shift","title":"Support Engineer - Commercial Lending Technology (Night Shift)","company":{"id":5669,"name":"Absa Group","domain":"absa.co.za","url":"https://alion.io/company/absa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sandton, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Bash","optional":false},{"name":"Git","optional":false},{"name":"Hadoop","optional":false},{"name":"Incident Management","optional":false},{"name":"JavaScript","optional":false},{"name":"Linux","optional":false},{"name":"PHP","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-09T14:08:58Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-13T01:52:38Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Empowering Africa’s tomorrow, together…one story at a time.\nWith over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.\n\nBelonging at Absa\nAbsa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.\nJob Summary\nWork as part of the Commercial Lending Technology team to provide overnight operational and technical support across the full Commercial Lending technology estate.The role is responsible for monitoring overnight batch processing, applications and supporting services; identifying, investigating and resolving technical issues; coordinating resolution with relevant internal teams and technology partners where required; and ensuring that incidents are effectively managed and communicated.\nThe Support Engineer will also perform and coordinate planned maintenance activities, including server patching and security-certificate renewals, and will support the administration, configuration, maintenance and optimisation of Commercial Lending technology services. The role is expected to analyse system behaviour, identify operational risks and recommend improvements that enhance platform stability, resilience and performance.\nThe position requires practical Linux and application-support capabilities, basic development and SQL skills, and the ability to work independently during overnight support periods. Knowledge of AWS environments would be advantageous as elements of the Commercial Lending estate transition to AWS.\nJob Description\nKey Accountabilities\nProduction Support & Monitoring\nProvide overnight operational support across Commercial Lending applications and services.\nMonitor critical batch processing, interfaces, system health, and supporting infrastructure.\nInvestigate and resolve production incidents and service disruptions.\nPerform log analysis and technical troubleshooting to identify root causes and restore services.\nEscalate complex issues to the appropriate technical teams and vendors.\nBatch Processing & Operational Support\nMonitor daily and overnight batch processing.\nSupport batch recoveries, reruns, bulk updates, and ad hoc processing requests.\nValidate successful completion of processing activities and identify downstream impacts.\nMaintain accurate operational records, incident logs, and shift handovers.\nTechnical Maintenance & Platform Stability\nSupport server patching, maintenance, upgrades, and production releases.\nAssist with Linux administration activities, system monitoring, and storage management.\nSupport security certificate renewals and certificate-related troubleshooting.\nContribute to platform stability, performance improvement, and operational efficiency initiatives.\nIncident & Problem Management\nTake ownership of incidents through investigation, resolution, and escalation.\nConduct root cause analysis and recommend preventative measures.\nIdentify recurring issues and opportunities for automation or process improvement.\nCollaborate with application, infrastructure, database, cloud, security, and vendor teams.\nGovernance & Documentation\nAdhere to change, risk, security, and operational governance processes.\nMaintain operational documentation, support procedures, and technical knowledge articles.\nSupport disaster recovery, service restoration, and operational readiness activities.\nEssential Experience\n4+ years' experience in Application Support, Production Support, Site Reliability Engineering, Technical Support, or Operations Engineering.\nExperience supporting business-critical production applications.\nExperience monitoring and supporting overnight or batch processing environments.\nPractical Linux administration experience.\nExperience with Linux Bash scripting.\nStrong SQL and relational database knowledge.\nExperience performing log analysis and technical troubleshooting.\nExperience supporting server patching, scheduled maintenance, and production releases.\nExperience working within highly integrated enterprise application environments.\nTechnical Skills required\nLinux Administration\nLinux Bash Scripting\nSQL\nApplication Support\nIncident Management\nProduction Support\nBatch Processing\nLog Analysis\nRoot Cause Analysis\nMonitoring & Alerting\nServer Maintenance\nChange & Release Management\nAdvantageous\nAWS Cloud Services\nGit\nHTML, CSS, JavaScript, or PHP\nHadoop/Data Warehouse environments\nAutomation and scripting\nEnterprise Lending Platforms\nKey Competencies\nStrong troubleshooting and analytical skills\nAbility to work independently in a production support environment\nStructured problem-solving approach\nExcellent time management and prioritisation skills\nStrong communication and stakeholder engagement\nProactive identification of risks and operational issues\nContinuous improvement mindset\nAbility to perform effectively under pressure\n Education\nBachelor's Degree: Information Technology","description_format":"text","description_chars":5536,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"South 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