{"id":1159784,"url":"https://alion.io/job/absencesoft-customer-success-manager-ii","title":"Customer Success Manager II","company":{"id":669155,"name":"AbsenceSoft","domain":"absencesoft.com","url":"https://alion.io/company/absencesoft","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":113000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":209},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-09T22:48:25Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-19T07:07:56Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"At AbsenceSoft, we’re transforming the employee experience. Our secure, intuitive technology helps employers bring humanity, certainty, and efficiency to some of the most complex moments in the workplace. Built by HR professionals for HR professionals, we’re proud of where we’ve been and even more excited about where we’re going.\nWe’re seeking an experienced and strategic Customer Success Manager II to join our team. In this role, you’ll partner closely with our customers to ensure they realize the full value of our leave management SaaS platform. You’ll build trusted relationships, drive adoption, promote retention, and help customers achieve measurable outcomes. This is a great opportunity for someone who thrives on collaboration, problem-solving, and making a meaningful impact for both clients and colleagues.\nWhat you'll do\nManage a portfolio of customers, serving as their primary advocate and trusted advisor.\nDrive platform adoption and engagement through onboarding, training, and success planning.\nIdentify risks to retention and develop proactive strategies to mitigate them.\nPartner with customers to uncover opportunities for expanded usage and value realization.\nCollaborate cross-functionally with Sales, Product, and Support to deliver seamless solutions.\nEscalate and manage resolution of complex customer issues.\nTrack customer health metrics, retention trends, and account activities in CRM/CS tools.\nProvide customer insights to inform product development and process improvements.\nSupport company security and compliance standards within your role.\nWhat you'll bring\nBachelor’s degree in Business or related field, or equivalent experience.\n3-5 years of experience in customer success, account management, or a related client-facing role in SaaS.\nStrong understanding of customer lifecycle management and SaaS success drivers.\nProven ability to manage multiple accounts with varying levels of complexity.\nExcellent communication, relationship-building, and problem-solving skills.\nProficiency with CRM and customer success platforms (e.g., Salesforce, HubSpot, Gainsight).\nExperience in HR technology, leave management, or compliance-focused SaaS.\nKnowledge of FMLA, ADA, or related HR compliance requirements.\nDemonstrated success driving retention, upsell, or expansion.\nWhy join us\nAt AbsenceSoft, we LEAD with our values:\nLead with Innovation - We create meaningful change through intelligence, focus and passion.We embrace curiosity, data, and insight to shape the future of our industry. Always innovating, learning and evolving.\nElevate Every Voice - Every perspective matters. We listen, learn, and build a culture where diversity of thought and experience drives better solutions and smarter decisions.\nAchieve Together - The customer fuels everything we do. We share knowledge, collaborate, celebrate wins, and face challenges as one team because success is always a collective achievement.\nDrive Outcome - Every action we take delivers measurable value to our teams, our customers, and the employees they support. Accountability is non-negotiable. We honor our commitments, take responsibility for results, and see every success and setback as a chance to grow stronger.\nWe offer:\nImpact that matters. You’ll do work that shapes the future of the modern workplace\nFlexibility and trust. We’re remote-first and results driven. You’ll have the freedom and flexibility to do your best work, wherever you do it best.\nGrowth and development. We believe the best work happens when people are growing. You’ll have access to learning resources, leadership programs, and real opportunities to take on new challenges and expand your impact. \nCompetitive rewards. We offer comprehensive benefits, a performance-based bonus program, and equity opportunities - because when we grow, you should too.\nTime for life. Recharge and reconnect with flexible time off, paid holidays, and flexible leave programs designed to support every season of life.\nBelonging and balance. We’re building an inclusive culture where every voice is valued, collaboration is celebrated, and success is shared.\nWe’re committed to building a team as diverse as the customers we serve. If your experience doesn’t align perfectly with every qualification, we still encourage you to apply you might be exactly what we’re looking for. If this sounds like a fit, apply today, we’d love to meet you!\nFinal compensation is determined based on a candidate's relevant experience, skills, education, and geographic location. This position is also eligible for annual bonus.","description_format":"text","description_chars":4566,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-09-23T23:13:33Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.832,"p_room":0.75,"age_days":39,"expected_fill_days":55,"reasons":["conf:2","win:late"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/absencesoft-customer-success-manager-ii","json_url":"https://alion.io/job/absencesoft-customer-success-manager-ii.json","meta":{"generated_at":"2026-10-19T07:59:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5158,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669155},"rest":"https://alion.io/mcp/rest/get_company?id=669155"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabsencesoft-customer-success-manager-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabsencesoft-customer-success-manager-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabsencesoft-customer-success-manager-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/absencesoft-customer-success-manager-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabsencesoft-customer-success-manager-ii"}]}