{"id":2050511,"url":"https://alion.io/job/absorb-client-advocate","title":"Client Advocate","company":{"id":58187,"name":"Absorb","domain":"absorbai.com","url":"https://alion.io/company/absorb","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Legal","role_family":"Legal","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["AU"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":113000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1102},"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":true},{"name":"Edge AI","optional":true},{"name":"Jira","optional":true},{"name":"Microsoft Office","optional":true},{"name":"MS SQL","optional":true}],"status":"live","first_seen_at":"2026-10-07T19:19:41Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T03:28:21Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"\"Every time people ask me how I’m enjoying my job, the first thing I mention is how much I enjoy working for a company like Absorb. The culture is collaborative and open, the structure is understandable while also providing support, and the company itself is exciting and full of growth. My job within Client Advocacy specifically has been a tremendous experience. I’ve always had a knack for everything technical, but I’ve never made it my career, as my education was in other areas. The Client Advocacy team mentored me and helped me develop my skills to where I am now a Technical Specialist, and my knowledge of SAAS has grown exponentially.\" - Connor Rosine, Client Advocate\nDo you have experience providing technical support to external clients in a remote environment? Do you enjoy investigating, researching, troubleshooting, and becoming a detective when needed? Lastly, would you consider yourself a wizard of all things customer service and technology?\nAs a member of our Client Advocacy team, you are responsible for providing high-quality technical and best-in-class support for the Absorb platform clients. You will address client needs across the world by phone, chats, and desktop sharing, using a support ticket tracking system. The fundamental goal of this position is to help our clients achieve success using our Absorb platform.\nWould you like to learn more about Absorb's Client Advocacy team? Check out the video below:\n\nWhat you'll do:\nResolving the issues through phone, chat, and email communication channels in a fast paced environment.\n\nProvide excellent client support by engaging clients, providing clear internal and client-facing communications, conducting investigations, and aiding in quick resolution.\n\nTroubleshoot and perform in-depth investigations to work towards determining the root cause of client/feature issues, next steps, and deliver solutions based on client needs and concerns.\n\nManage customer expectations regarding estimated response times for issue resolution.\n\nExtensively research and document customer technical issues.\n\nSuccessfully act as the advocate and voice for the client while simultaneously acting as the voice of the company to ensure that all communications and interactions are delivered clearly and professionally as issue statuses change and resolutions are confirmed.\n\nWhat you'll bring:\n1 + years’ experience in a technical support position, (ideally in a SaaS environment) OR in client facing roles (customer service, food and beverage, airlines, etc)\n\nBasic understanding of core web components.\n\nExceptional attention to detail.\n\nProven time-management capabilities.\n\nExcellent communication (both written and verbal) and active listening skills.\n\nAbility to grasp technical concepts and explain them in simple term.\n\nAdditional preferred qualifications:\nPrevious LMS/E-Learning experience.\n\nTechnical documentation experience.\n\nZendesk, MSSQL, Jira, Confluence experience.\n\nPrevious experience working with remote teams.\n\nFluency in other languages (would be a bonus but not required)\n\nTechnologies we use:\nAbsorb LMS, Zendesk, Jira, Confluence, Zoom, MS Office Suite, MSSQL\nAre you ready to become an Absorber?\n\nWhat we offer:\nFully remote-first work with flexible work arrangements\n\nComprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location\n\nNew Hire Equipment Allowance and monthly Flex Allowance to support your success\n\nEndless opportunity for career growth and internal mobility\n\nEmployee driven DE&I programs\n\nWho are we?\nAbsorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation. We empower learners to enrich their lives, workplaces and communities.\nOur values are simple:\nWe achieve exceptional results by genuinely caring about each other and the work we do\n\nWe’re united, and we grow through our commitment to elevating continual learning!\n\nAI @ Absorb\nWe believe in the power of AI and technology to make learning accessible to everyone. By exploring new tools and constantly experimenting, we’re redefining what’s possible. We take an AI-first approach to unlock human potential, drive impact, and scale better outcomes. As the world evolves, Absorb is committed to growing with you. Investing in your skills every step of the way.\nWe use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.\nAbsorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at \nSuccessful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.","description_format":"text","description_chars":6125,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","EdTech Platforms","E-learning"],"lifecycle":[{"event":"open","at":"2026-10-07T21:27:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":40,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/absorb-client-advocate","json_url":"https://alion.io/job/absorb-client-advocate.json","meta":{"generated_at":"2026-10-12T07:00:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11256,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58187},"rest":"https://alion.io/mcp/rest/get_company?id=58187"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabsorb-client-advocate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabsorb-client-advocate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabsorb-client-advocate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/absorb-client-advocate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabsorb-client-advocate"}]}