{"id":2750779,"url":"https://alion.io/job/absorb-customer-marketing-manager","title":"Customer Marketing Manager","company":{"id":58187,"name":"Absorb","domain":"absorbai.com","url":"https://alion.io/company/absorb","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":139000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":391},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Service Desk","optional":false},{"name":"Claude","optional":true},{"name":"Confluence","optional":true},{"name":"Edge AI","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-16T19:57:29Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-20T00:07:11Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"“I love working at Absorb because curiosity, collaboration, and respect are built into what we do every day. Over the last four years in IT service and leadership, I’ve been consistently supported and encouraged to learn and grow, and I take pride in providing the same opportunities for my team. It’s incredibly rewarding to be part of a company that truly invests in its people and their success.” -Jaclyn Boeckx, Team Lead Service Desk\nHelp turn great customer experiences into lasting customer relationships.\nAs Customer Marketing Manager at Absorb, you’ll bring our product launches to life for our customers, creating campaigns and experiences that drive adoption, engagement, and value. You’ll lead customer advocacy and our Innovation Council programs, own key channels like webinars and our customer newsletter, and partner closely across Lifecycle Marketing, Product Marketing, and GTM to ensure our customers are informed, inspired, and excited about what’s next.\n\nWhat you’ll do:\nPlan and execute customer campaigns for product launches, from beta recruitment through GA and post-launch adoption, working from GTM's launch plan and PMM's messaging.\n\nTurn product messaging into customer-facing copy for email, in-app (Pendo), webinars and the customer newsletter.\n\nMaintain the customer communications calendar across launches, so releases are bundled and sequenced and customers aren't overloaded with change.\n\nProduce the monthly customer newsletter and track engagement to improve it.\n\nRun adoption campaigns for priority products, starting with Aura, with Lifecycle Marketing targeting the right accounts.\n\nOwn and manage the Innovation Council: recruit and onboard participants, keep them engaged, and match them to upcoming alphas and betas.\n\nGrow the customer advocacy pipeline: reviews on G2 and similar sites, references, testimonials, case studies and customer speakers, with a focus on recent launches.\n\nTrack and report on campaign and advocacy results: adoption among targeted accounts, webinar attendance, advocacy output and Innovation Council participation.\n\nWork with Product Marketing, GTM, Product Management, Customer Success, Marketing Operations, and the Content and Creative teams to deliver customer programs.\n\nWhat you’ll bring:\n3-5 years in customer marketing, customer advocacy or a similar role, ideally in B2B SaaS.\n\nExperience running campaigns for product launches or feature adoption.\n\nStrong writer who can turn product messaging into clear customer communications.\n\nHands-on with marketing automation and CRM tools (e.g. Salesforce); Pendo and review platforms such as G2 are a plus.\n\nOrganized enough to run several programs at once, and comfortable with numbers to report on them.\n\nExperience in learning technology or HR tech is a plus.\n\nTechnologies we use:\nMicrosoft office, Teams, Claude, Confluence, Salesforce, Absorb LMS\n\nAre you ready to become an Absorber?\nWhat we offer:\nFully remote-first work with flexible work arrangements\n\nComprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location\n\nNew Hire Equipment Allowance and monthly Flex Allowance to support your success\n\nEndless opportunity for career growth and internal mobility\n\nEmployee driven DE&I programs\n\nWho are we?\nAbsorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation. We empower learners to enrich their lives, workplaces and communities.\nOur values are simple:\nWe achieve exceptional results by genuinely caring about each other and the work we do\n\nWe’re united, and we grow through our commitment to elevating continual learning!\n\nAI @ Absorb\nWe believe in the power of AI and technology to make learning accessible to everyone. By exploring new tools and constantly experimenting, we’re redefining what’s possible. We take an AI-first approach to unlock human potential, drive impact, and scale better outcomes. As the world evolves, Absorb is committed to growing with you. Investing in your skills every step of the way.\nWe use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.\nAbsorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at \nSuccessful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.","description_format":"text","description_chars":5851,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Corporate Training","E-learning","Learning Management Systems"],"lifecycle":[{"event":"open","at":"2026-10-16T23:55:40Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":40,"reasons":["conf:1","win:early"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/absorb-customer-marketing-manager","json_url":"https://alion.io/job/absorb-customer-marketing-manager.json","meta":{"generated_at":"2026-10-20T03:13:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3514,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58187},"rest":"https://alion.io/mcp/rest/get_company?id=58187"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabsorb-customer-marketing-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabsorb-customer-marketing-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabsorb-customer-marketing-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/absorb-customer-marketing-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabsorb-customer-marketing-manager"}]}