{"id":1927393,"url":"https://alion.io/job/abstra-technical-business-analyst-microsoft-dynamics-365-crm","title":"Technical Business Analyst – Microsoft Dynamics 365 CRM","company":{"id":3092722,"name":"Abstra","domain":"abstra.io","url":"https://alion.io/company/abstra-io","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":{"label":"CT","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","AR","BR","CO","MX","AI","AG","AW","BS","BB","BZ","BM","BO","VG","BQ","KY","CL","CR","CW","DM","DO","EC","SV","FK","GF","GD","GP","GT","GY","HT","HN","JM","MQ","MS","NI","PA","PY","PE","PR","KN"],"hiring_countries_total":49,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":155000,"period":"year","method":"global_role_seniority_cell","sample_n":1499},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Confluence","optional":false},{"name":"Miro","optional":false},{"name":"Scrum","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-10-05T17:03:34Z","employer_posted_date":null,"last_verified_at":"2026-10-05T17:03:34Z","board_verified":false,"closed_at":null,"days_open":18,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":18},"description":"We are seeking an experienced Technical Business Analyst to support a large-scale commercial CRM transformation within a global enterprise environment. This role will serve as a key liaison between business stakeholders and technology teams, supporting the transition to Microsoft Dynamics 365 and helping translate business processes and requirements into scalable technology solutions.\nLocation:LATAM 100% Remote. Working hours are based on the US Central Time Zone. Minimum 6-hour overlap\nAbout the Company:\nAbstra is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency.\nKey Responsibilities\nBusiness & Requirements Analysis\nPartner with business, technology, and functional stakeholders to understand processes, pain points, objectives, and technology needs.\n\nLead requirements discovery through interviews, workshops, process reviews, and analysis of existing systems and documentation.\n\nElicit, analyze, document, and validate business, functional, and non-functional requirements.\n\nTranslate business needs into requirements, process flows, use cases, epics, user stories, and acceptance criteria.\n\nIdentify and document business rules, exceptions, dependencies, assumptions, and gaps.\n\nFacilitate requirements walkthroughs, stakeholder alignment, and validation.\n\nMaintain requirements traceability throughout design, development, testing, and deployment.\n\nMicrosoft Dynamics 365 & Solution Analysis\n\nSupport the design and implementation of business processes and capabilities within Microsoft Dynamics 365 CRM.\n\nPartner with functional consultants, architects, developers, and integration teams to translate business requirements into solution designs.\n\nAssess requirements against standard Dynamics 365 capabilities and identify needs for configuration, customization, integration, or process changes.\n\nSupport CRM capabilities including case management, customer service workflows, queues and routing, activities, customer/account information, and agent workflows.\n\nSDLC & Delivery Support\nSupport functional analysis throughout the full SDLC, from discovery and design through development, testing, deployment, and stabilization.\n\nPartner with product owners and delivery teams to refine and prioritize the backlog and participate in Agile ceremonies.\n\nClarify requirements during implementation and review delivered functionality against requirements and acceptance criteria.\n\nSupport functional and integration testing, defect triage, UAT scenarios/test cases, and business acceptance.\n\nSupport deployment readiness, release validation, cutover, and post-go-live stabilization.\n\nAssess impacts of new functionality, configuration changes, integrations, and system migrations.\n\nStakeholder & Cross-Functional Collaboration\n\nServe as the bridge between business stakeholders and technical teams, translating business needs into actionable technical requirements.\n\nFacilitate workshops with stakeholders across functions, regions, and organizational levels.\n\nIdentify and communicate gaps, risks, dependencies, and decisions requiring escalation.\n\nCoordinate across workstreams and technology teams to ensure end-to-end requirements and dependencies are understood.\n\nNavigate ambiguity and drive issues toward clear decisions and actionable next steps.\n\nMaintain project documentation such as requirements, process flows, business rules, data mappings, decision logs, and traceability artifacts.\n\nRequired Qualifications\n\n5+ years of experience as a Business Analyst, Technical Business Analyst, Business Systems Analyst, or similar role supporting enterprise technology initiatives.\n\nHands-on Microsoft Dynamics 365 CRM experience in business analysis, functional analysis, or implementation.\n\nStrong experience eliciting, analyzing, documenting, and validating business and functional requirements.\n\nExperience supporting the full SDLC, including design, development, testing, deployment, and stabilization.\n\nAbility to translate requirements into user stories, acceptance criteria, process flows, functional specifications, and related delivery artifacts.\n\nAbility to understand and document system integrations, data flows, mappings, dependencies, and business rules.\n\nExperience with CRM implementations, migrations, transformations, or major platform enhancements.\n\nStrong knowledge of Agile/Scrum practices and tools.\n\nExperience working in large, complex, matrixed organizations with globally distributed teams.\n\nStrong stakeholder management, workshop facilitation, analytical, and problem-solving skills.\n\nExcellent written and verbal English communication skills with technical and non-technical audiences.\n\nExperience with Microsoft Dynamics 365 Customer Service, particularly Case Management.\nUnderstanding of customer service concepts such as cases, queues, routing, SLAs, activities, escalation workflows, knowledge management, and agent experiences.\nExperience supporting a Salesforce-to-Microsoft Dynamics 365 migration or CRM platform transformation.\nExperience analyzing integrations between CRM platforms and enterprise applications, data platforms, APIs, middleware, or master data solutions.\nExperience with data migration, data mapping, and CRM data conversion activities.\nExperience supporting customer service, contact center, commercial, or customer experience processes.\nExperience working within a regulated, global enterprise environment.\nExperience with tools such as Azure DevOps, JIRA, Confluence, Visio, Lucidchart, Miro, or similar requirements/process documentation platforms.\nWhat We Offer:\n\nCompetitive compensation paid in USD.\n\n20 days of paid time off (PTO) per year.\n\nOpportunities for professional growth and career development.\n\nCompany-provided equipment.\n\nA collaborative, inclusive, and multicultural work environment.\n\nThe opportunity to contribute to meaningful projects alongside a talented and supportive team.\n\nPre-Employment Verification\nAs part of our standard onboarding process, candidates who successfully complete the interview process and accept an employment offer will be required to complete an employment verification check, and background check. This process will confirm job titles and dates of employment with two previous employers and is a standard requirement for all new employees joining the company.\nOriginally posted on Himalayas","description_format":"text","description_chars":6604,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Argentina","iso":"AR","kind":"region"},{"name":"Brazil","iso":"BR","kind":"region"},{"name":"Colombia","iso":"CO","kind":"region"},{"name":"Mexico","iso":"MX","kind":"region"},{"name":"Anguilla","iso":"AI","kind":"region"},{"name":"Antigua and 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