{"id":3505857,"url":"https://alion.io/job/abu-dhabi-islamic-bank-operations-supervisor","title":"Operations Supervisor","company":{"id":2778064,"name":"Abu Dhabi Islamic Bank","domain":"adib.com","url":"https://alion.io/company/adib-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":77,"open_postings":15,"ghost_share":0,"stale_share":0.933,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":62000,"period":"year","method":"role_country_seniority_unknown","sample_n":35},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-29T00:00:00Z","board_verified":false,"closed_at":null,"days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"Description\nRole: Operations Supervisor\nLocation: Dubai\nRole Purpose:\nAssist the unit manager to ensure smooth run of all operational activities related to VISA Direct product (Cards Wallets & Accounts)\nEnsure defined operational processes are followed as per agreed Policies and Procedures UAECB regulations and guidelines.\nAssist the unit manager with various reports and other requirements related to the unit from time to time.\nPerform his / her duties as a Team Lead / Checker for VISA Direct related transactions Bulk funds transfers CB UAEFTS and other operational activities.\nKey Accountabilities of the role \n\nReview and approve transactions related to services performed under Centralized Operations for Inward & Outward funds transfers (VISA Direct Salary payments Pension Payments Book Transfers and other related processes including Bulk Payments).\nEnsure VISA Direct queue on Payment Engine is monitored closely during the day and any actions required are timely taken.\nEnsure the daily EOD reconciliation of VISA Direct transactions is performed and validated with any anomalies resolved.\nEnsure all VISA Direct related queries received via email or other mediums are addressed in a timely manner.\nHandling the RPA BOT related activities related to Bulk payments and monitoring the relevant reports.\nManaging the offshore activities related to payments.\nReview all transactions against day end report ensuring its accuracy and genuineness.\nReport any significant exceptions and/or deviations to department / division management for further instructions / guidance.\nEnsure that proper and organized storage of all department records is maintained and archival is done on a timely basis.\nVerify and approve the reconciliation of transactions / accounts ensuring that corrective action is taken on outstanding items.\nUndertake training programs to improve knowledge to enhance role performance and provide training to junior staff.\nAssist the Team leader to maintain proper time standards good team spirit and service standards.\nEnsure compliance to ADIB policies procedures guidelines standards and maintaining high standard of operational controls\nWorking with Department Head for work related automation process with involving other departments and teams (RPA-Automations process).\nInvolve for department to complete the tasks related to monthly and periodically RCSA-GRC exercises for minimizing the risk factor and overall effective controls related to daily work.\nInvolve for department periodically BCM (BIA-BCP-Call testing) tasks completion.\nUndertake any additional assignments / projects entrusted by the line management and complete them as per requirement.\nHandling of customer disputes and inquiries.\n\n Specialist Skills / Technical Knowledge Required for this role:\nA thorough understanding of Banks Policies and Product knowledge.\nGood understanding of technological issues with sound analytical ability & PC skills.\nEffective communication skills in English & preferably in knowledge in Arabic.\nAbility of work independently with minimal supervision.\nKnowledge of payments process & relevant systems.\n\nPrevious experience required(if any):\n2-3 years experience in a similar role\nBanking Experience in Cross Border and Domestic Payments\nBachelors degree\n\nRequired Experience:\nManager","description_format":"text","description_chars":3311,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-10-30T05:28:15Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.62,"p_room":0.9,"age_days":13,"expected_fill_days":23,"reasons":["seen:13","stale_co","velocity","win:mid","comp:junior"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/abu-dhabi-islamic-bank-operations-supervisor","json_url":"https://alion.io/job/abu-dhabi-islamic-bank-operations-supervisor.json","meta":{"generated_at":"2026-11-11T09:53:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16682,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2778064},"rest":"https://alion.io/mcp/rest/get_company?id=2778064"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabu-dhabi-islamic-bank-operations-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabu-dhabi-islamic-bank-operations-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabu-dhabi-islamic-bank-operations-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abu-dhabi-islamic-bank-operations-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabu-dhabi-islamic-bank-operations-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3505857}},{"tool":"search_jobs","arguments":{"company":"adib.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3505857},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}